Posted by Viewsonic horror story
I would like to voice my concern about this company. On the surface it looks shiny and vibrant with great website nice and colorful with seemingly great customer care right?
Not in my case, I purchased a monitor online and within one month it went bad�..I was sent an email with detailed instructions on how to get a replacement. Part of the instructions said to ship it back to Viewsonic. The postage was 44.00 so I figured that would be easily credited to my credit card no problem no fuss right? �.. NOT the case. I spoke with Jacqueline A. @ ViewSonic Customer Support who said I should have called first if shipping was a concern and got a shipping label sent to me. Really ? WHERE in the instructional email did it say to do that? So let me get this straight , I bought a monitor from Viewsonic for over 200 dollars it stopped working? Now to get it fixed I have to pay 44.00 shipping and the cold shoulder from customer service? You�re a large corporation and you�re ripping a consumer off for 44.00 ? I have no working monitor , so you want me to wait 3 more days until you ship me a label? I actually thought with this big and reputable company it was not a big deal. To this day 2 weeks later no one will return my email