Posted by XLSILenT
I am havinng trouble joining in co op games. My friends would send me a invite but I am unable to join. It continues to say error unable to join.
Ubisoft customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Ubisoft.
11
Nov
05
Aug
Posted by Anonymous
Hey could you add an update to the game were you can find a British fleet in the south part of the world and an option will come up and you can sail with them or go with the Spanish in the top part of the world in Assassins creed 4 or could you add an option to have 4 ships from your fleet sail the seas with your character?
23
Jun
05
Jun
Posted by Katherine741
I just purchased Child of Light from steam along with some patches. I was so excited until I had to go through a whole bunch of obstacles downloading this and that, Finally, the last step was to create a Uplay account with this company. The screen prompted me to enter the activation code from steam. After trying three times, it says my activation code is invalid and now my account is locked. It says I never purchased the game from them. I'm beyond irritated with the whole situation. It shouldn't have been this difficult.
24
Apr
23
Apr
Posted by ZBZ
I purchased a game on developed by Ubisoft which is operated through Steam. When deciding to purchase the game, as I already had a Steam account, I utilized their minimum requirements information to make sure I could play the game. When I received the game, I downloaded it and attempted to play it. Every time I pulled up the game, it would crash my computer. After a few tries, it completely destroyed my video card. Thinking the video card was the issue, I got it replaced and tried the game again - more crashes. Eventually (months later) I discovered that the minimum requirement information on Steam was not correctly listed - Ubisoft had different information for the CPU and I did not have the minimum required. I attempted to contact Steam to request a refund and was told they did not offer support for the game and I had to contact Ubisoft. After contacting Ubisoft on the matter they told me I had to go back to the store it was purchased from to request a refund. The refund policy for the store on this game expired before I could discover the issue. The game is non-transferable because of the Steam interface, and I am stuck with an expensive game I cannot play because these two companies don't want to take responsibility for their error.
05
Dec
12
Nov
Posted by wildbill763
the phone number listed is out oservice if you don't want to support your games especialy far cry 3 let everyone know I think it's a real shame your company is associated with uplay the whole system sucks I paid good money for the game.& uplay will not alow me t o activate my game I first of all I do not play oline & I don't think I shouldn't be forced to I am handicaped I had a massive stroke 7 months ago I am paralized on my left side but I try not to let i influence my a
titude trowards life but I also don;t like the acount Idea I really don't think I should be a victome of your Ideals &forced to use uplay I paid for the game I should have the right to determine how to use the product with the confines of the lincese agreement!!!!! my whole life is on my computer now I don't have anything anymore i thank you for your time I know how important it is since I have little left I lost the right half of my brain I was on the operatin table for 12 &1/2 hours I died 7 times in the process by the way for those who may be interested there is no light just dark & quite my doctors gave me a year at the outside I was firefighter for 18 years fothe city of pittsburgh i will remember my carer even after death
18
Apr
03
Apr
Posted by Anonymous
I made the mistake of purchasing Might & Magic VI. I haven't been able to play the game since then. That's the first part. Second part, I am looking for a way to contact Ubisoft and see that the only way to contact them is with a long distance number although if I happen to live in a country outside of the USA and speak any other language besides english, I could use a toll free number. Anyway, I tried contacting Ubisoft through email and online chat which would just time out. Ubisoft was a highly respected game developer at one time. I guess what they say, times change. There needs to be a class action suit against all companies that produce and sell such horrible software as you can't even return it once the package is opened. I would just like to know if there is any recourse for people being ripped off by these companies, this one in particular.
07
Apr
Posted by faust666
hi im playing your game settlers , i have written to settlers support but they seem to be no support at all ,
fisrtly i asked a question and was banned from chat , fine this doesnt bother me too much as its worst chat i have ever been on , basically there is no chat , becuase of over zealous mods , my qeustion was to do with the english , i am english myself and thought it was unfair , so i asked a question for this i was banned , i asked question on forums same no answer just banned , seems mods there ban what they feel like baiing for no apparent reason , today i was banned form chat i cant access the trade without this i cant play the game at all , i cant see the calculators on forum either .
as far as i see they blantantly discriminate against foreigners , and no im being harrased by the mods . who are trying to get me to quit the game . they were also on forums mouthing of about me which one of them was clever enough to remove but was told about this before they removed them .
i have been playing this game since ealry 90s and was glad see it online , i like game but not they way you perform on the internet and wont be buying any more of your products , as you seem to think discrimiantion is ok . and dont think be playig this online for much longer as they seem to want me gone .
05
Apr
Posted by Anonymous
I had a wonderful experience with Customer Service, I called referencing to the Ghost Recon: Future Soldier beta because my key wasn't working, and they told me that the beta was extended to the 19th of April, but they haven't told anyone that at all, because Gamestop still thought that it was released on the 1st of April..
31
Mar
Posted by Angry Mom
Are you kidding? Ubisoft sold a game that wasn't completed--this game was filled with glitches. You want me to PAY someone to find out how to fix the glitches? I've had this totally frustrated, disappointed twelve year old losing his mind who thought he had a new game to play, only to discover it was filled with glitches that the company was aware of...you want me to PAY to find out how to make it work???!!!! This is disgusting. This is in reference to Assassin's Creed Brotherhood--I can't get in touch with anyone because it is the weekend--then, online, I was lead to a site that wants to charge me for help.
