Read the reviews below to see the experience other people have had when dealing with customer service from Timex.
Im very disapointed in my timex watchI had i only 3 weeks and the stem fell out ad ilost the stem hen I took it back to wallmart they would not help me at all they said they could do nothing with out the box it came in and the reciept which I had neither oneso now Im stuck with a watch that doesnt work ,I wont ever buy another timex and assoon as I can get a address I plan on boxing this peice of junk up and sending it back
I have a Timex Ironman Triathlon watch. It is the 2nd one I have bought. This and the other watch fog up as if water is inside. I do not deep water dive. The wristband is wearing also and has about 7 tear areas along it. One side that connects the band is loosening. I love the looks of the watch but it does not hold up well. I have had this one only 1-2 years. I have used watches my whole life and usually love Timex but the quality is not there. :(
Timex does NOT stand behind its (defective) products.
I just tried to return my brand new heart monitor watch, which doesn't work. I brought it through Amazon.
Timex offered to fix it within 14-21 business days, after they got it from me ($8.00, possibly reimbursed through Amazon, and a special trip to the post-office). But I need this daily, not weeks from now, so I have to buy a new one right now.
Timex refuses to refund my money so I can but a new one, even if I send them back the defective watch. They say they don't back up items bought from what they ominously refer to as "third-parties", which apparently includes shady entities like Amazon, Best Buy and the local mom and pop.
My customer service also helpfully pointed out that I would never expect a refund on a bad product bought through Ebay, so why Timex?
"Why Timex?" does seem a very good question to me now.
I think it is a joke that a warrenty requires you to not only pay for you to ship it to them, but also to send a check to have them send it back. If there watch is defective then they should at least cover the cost to return it to you since it is there crappy product that broke in the first place.
i purchased a man's watch at christmas time -within 3 weeks the band had to be repalced and the battery had to be replaced also in the first month. After the battery was replaced the watch still looses time-I took back to Walmart where I purchased but they wouldn't help
I have a Timex Men,s Expedition 100 meter ,indiglo,date,T46681 watch my wife gave to me Christmas of 2010.The watch has been very unreliable.It loses time,the stem comes out on it,s own,and the date doesn,t change right.Sometimes the date changes on it,s own.I,ve got to say this is the sorriest watch I,ve ever had,and I,ve always had Timex watches.I,ve been tempted several times to take it off and throw it in the river while I was fishing.If not for my cell phone I would,nt have known what time it was.
i called to purchase a watch band for my son's watch the order was placed on 9 16-11. I have not yet received the band. Today I called to check on the order and was told that the band was on back order. Why was i not informed of this be an e-mail or a courtesy call. My son is anxiously waiting for this band so that he can wear his watch. Vanessa Estes. .
I need to order a replacement band for a Timex Ironman watch I purchased at Walmart. Walmart tells me I must order the band from Timex. I have made several attempts to do so. but haven't any luck so far. Please advise the procedure for obtaining the band.
Thanks
Emmet McCall
[email protected]
Called CS this morning ... was on hold for only 3 - 4 minutes with the delightful sound of classical music (beats the fire out of crashing guitars on the heads of the deadbeats who listen to them) ... and a very helpful lady answered my question with the utmost of decorum. I LOVE my DataLink Watch and your company! I have used your products for over 50 years! Thanks for being there for us!
Bob Van Keuren, Williamsburg, Kentucky
Couldn't find the CS number on their website, but found it here... Once I called, there recording kept me apprised of my number in line and the expected length of the wait- better than repeatedly getting my attention to tell me how important my call is... Once I was speaking to a human, my call was surprisingly straight forward! I have a broken band on a watch with a very non-standard band (Triathalon- Sleek). The store I bought it at basically told me I was out of luck. At Timex, I was told for $10 they'll replace the band and the trim piece that's missing. Way cheaper than buying another $65 watch! Not happy about the 2-3 week wait time, but over all I'm feeling positive about it.
I know the CS numbers are on the Timex.com website somewhere-- I found them once. Couldn't this time... had to use the Google machine to get me HERE to find the number.
Once there, and after waiting on hold for quite some time, the CS lady spoke politely enough...
I didn't get much of a chance to see how well she listened.
Don't ever buy anything from the Timex online site! I ordered a watch as a gift on 12/19/09. Received an e-mail 12/21/09 advising that my order was canceled - no reason given. Recording on the Customer Service number advised they were closed till 12/28/09!
12/23/09 I receive another e-mail from Timex telling me my order was shipped but not overnight as I had requested and paid for. The watch had still not arrived by 1/4/10. I called customer service and was told my order was canceled due to lack of inventory. No apology forthcoming except a grudging. "Well I apologize that we had no inventory."
Horrible, website and ghastly customer service!
N. Barton
