The Hartford customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from The Hartford.

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27
Feb

Posted by Anonymous


on 2/27/20 at 11:35AM

My spouse and I were robbed 10/19 upon submitting our claim it took days to get a response from the Hartford adjuster! we have been put through the ringer in attempting to have to prove and justify belongings that were taken, after submitting picture of heirlooms for insurance purposes, along with several receipts. This is completely unacceptable shameful how policy holders are being dealt with AARP is being notified to show them how the Hartford attempts to scam its policy holders out of paying claims. Thought the Hartford stood for something?

JM Macias
Albuquerque New Mexico

02
Dec

Posted by Anonymous


on 12/2/16 at 8:15AM

Dear Hartford auto ins--
I'm a AARP member; and I called for an auto quote a few weeks ago. I never received the free calculator the AARP advertised.
Thank you, PR Zering

20
Jun

Posted by Anonymous


on 6/20/16 at 12:50PM

Dealing with representatives at The Hartford is always a pleasant experience. They are unfailingly polite, compassionate, and helpful. I always recommend this company because of my continued good service and will remain a loyal customer. Many thanks!

03
Jun

Posted by LeePears


on 6/3/16 at 3:18PM

I have had The Hartford for 19 years now. I used an agency for the last 5 of those years. Today I went back to dealing with them directly. I find it much easier to deal directly with them then it was to deal with an agency and with the mistakes they made in my policy. I have had a couple of claims with them over the years and have had no problem getting them paid. Their rates have consistently come in lower then the competition.

09
Oct

Posted by Anonymous


on 10/9/15 at 11:51AM

In trying to get auto insurance for my car in Hawaii I was told that to get insurance from Hartford I must presently have car insurance. I was told to call State Farm or Allstate or whatever and take out a months coverage with them and then come to Hartford. What kind of idiotic nonsense is this?

31
Mar

Posted by Anonymous


on 3/31/15 at 9:47AM

Is your customer service number availa le 24/7/365? For, asking questions.

17
Dec

Posted by Anonymous


on 12/17/14 at 12:11PM

BEWARE! This is the worst insurance company ever! Don't answer phone, don't return calls. Don't have enough adjusters. Hartford HO insurance is the most horrible experience imaginable!

11
Nov

Posted by Artj636


on 11/11/14 at 10:09AM

Have Had 4 To 5 Conversations With This Company. In My Opinion Right Now Very Hard To Deal With And I'm Shopping For New Insurance Company Who Will Give Me The Service That I'm Paying For. I Don't Excepect This Rating To Go Anywhere But Its Great To Vent And Reach Out So Others May Not Have Same Problems As I've Had.

01
Apr

Posted by Anonymous


on 4/1/14 at 6:20PM

This is in regards to the customer service i received through one of your "partners". I am referring to AARP. I called about auto insurance and the agent on the other end attempted to strong arm me into giving up the name of the other people in my household and said it was part of getting a policy. I refused and he continued to pressure me. Really??? This is what your company stands behind? Not one insurance company i spoke with required this information. I look forward to sharing this with everyone i know.

22
Jan

Posted by La Verne


on 1/22/14 at 5:49PM

I was to believe your Co. provided Ins for drivers of cars and etc. I had Ins with your Co. for a long time you seem to be more interested in credit ratings, rather then a persons needs for coverage I have a ten year span no wrecks or tickets, and still my premiums get higher.

02
Apr

Posted by very unsatisfied customer


on 4/2/13 at 8:01PM

So, I pay for renter's insurance and for what? Nothing! The Hartford renter's insurance group is an unbelievable JOKE!! There is not an email address to get a hold of anyone,they deny perfectly legit claims and it makes me wonder if this is even a legit insurance company.

24
Sep

Posted by Anonymous


on 9/24/12 at 5:22PM

How in the world do you find an email address for customer support? Or do you even have one?
It appears you have done your best to avoid making this info easily available

19
Dec

Posted by wd010


on 12/19/11 at 2:05PM

It was Joke of a customer service. They have a system installed where they call back the customer as soon his que his over to end call wait time. They call me back after almost 13 mins. Then when I thought I would be able to address my concerns they put me on hold again for 27 mins and 34 seconds after which I hung. Never seen such long wait times and such useless application of technology.

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