REI customer service

Please find REI customer service, technical support and customer support details below. Some companies continually change their contact details, so please feel free to update the REI listing at any time if you have new information.

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Customer Service

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Phone: 800-426-4840

  • How to reach a live person:
    • Just stay on the line
  • Hours of Operation:
    • Mon-Sun: 4am-11pm PT
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Main Company URL:
  • Description:
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User Reviews

29
Jun

Posted by Anonymous


on 6/29/22 at 12:04PM

Had the worst customer experience from a company that is supposed to be above the rest! My son bought a running vest for $160.00. One of the water bottles of the vest leaked after minimal use over a 2 week period. The customer rep at the Boulder store refused to help. We went to Runner's Roost they offered to replace the bottle. Your service commitment needs a major review. REI will not be a store we will frequent going forward.

31
May

Posted by Alex


on 5/31/22 at 8:01AM

Please provide a number for me to speak to a live person. Its about a product i wanted to purchase at the store but had issues purchasing it. The Garmin Esge 1030 plus.

17
Dec

Posted by pee pee touch


on 12/17/12 at 7:29PM

I buy stuff here. Good place. Decent products. Can't beat the return policy.

Customer Service Ratings

Based on 60 votes.

3.0

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Returns & Refunds

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Corporate Office

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Hours of Operation

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REI customer service news
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Vikram Solar launches half cut cell module at REI 2018

Vikram Solar, the globally recognized leading solar energy solutions provider, is launching a new line of solar modules at Renewable Energy India Expo, Greater Noida. The new modules are based on the latest half-cell technology that increases module ...

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