RCN customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from RCN.

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Viewing RCN customer service reviews 26 - 50 out of 84
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28
Dec

Posted by rocketman72


on 12/28/10 at 3:30PM

For those people who are having difficulty contacting RCN via their 800 number...

I just moved to Massachusetts, but I still have my old Los Angeles cell phone as my only number. I was unable to call the 800-RING-RCN number they told me to. I contacted them via a form on their website and they gave me a number to call that will work: 1-610-443-5550. I haven't tried it yet but this came directly from RCN. There's also a 24-hour troubleshooting hotline at (866) 832-4726, but I didn't try that one with my cell yet.

So far, so good with RCN.

20
Dec

Posted by Anonymous


on 12/20/10 at 10:22PM

RCN is the worst cable provider out there. I made the mistake of staying with them when I moved to another apartment in the same building. Originally I was going to change to another provider because of on-going problems with billing but decided to stay when they assured me there would be no charge for installation in the new apartment. Well they decided to bill me 140.00 for additional phone jacks which I never asked for. Now I have learned my lesson and will being changing cable providers. Steer clear from this company.

30
Aug

Posted by Anonymous


on 8/30/10 at 11:15AM

This phone number is not reachable from the West Coast and from many other locations outside of the local area where RCN has service. Unfortunately, there is no other number.

So if you're away, and need to contact RCN, you're out of luck. I ran into this twice already.

27
Aug

Posted by Gypsy


on 8/27/10 at 3:15PM

I will say that at one time I had poor customer service with RCN, so I left. I went to another provider and boy oh boy did I regret that. It always seem greener on the other side. I am now back with RCN and as long as I am in there area I will have RCN. They are more personable and I actually talk to real people everytime I call. I will work past the small things..RCN I'm here to stay.

25
Aug

Posted by Joyce


on 8/25/10 at 10:21PM

I have had RCN for 6 years and have never had a problem They always answer the phone and answer my questions

Helen Siegel

Ct.

19
Aug

Posted by Kath


on 8/19/10 at 2:08PM

What a joke. I have been waiting for over a month for a call back or a reply to e-mail after e-mail that I have sent trying to get an RCN Manager or someone of authority to return my call or e-mail. We have been waiting since May 2010 for a $154.50 refund from RCN. I have spoke to one tier one RCN call center employee after another and I cannot get through to anyone. I have been put on hold for more that an hour and a half, more that once, and I am continually told that no supervisor or manager is available....they are not here...they are in a meeting...they are on another call...etc.etc.etc. I could go on for hours about the bad customer service that I have received from RCN time and time again, but according to the other comments they done care.

19
Aug

Posted by NO LONGER FRUSTRATED


on 8/19/10 at 8:06AM

Everyone should just stop complaining about the poor customer service they have received from RCN. Clearly, RCN does not care about your dissatisfaction. If they did, they would have done something about it years ago when they became aware of it. I have experienced the same frustration as many of you have when dealing with RCN. The people in their customer (dis)service department have never been properly trained in how to provide courteous and effective customer service. I've come to the conclusion that it is a company run by a bunch of nitwits and half-wits and it will not change. And if any of us performed like they do in our jobs or businesses, we would lose our jobs or be out of business very quickly. To me, the solution was very simple, get another service provider. Asta lavista, RCN!

23
Jun

Posted by Anonymous


on 6/23/10 at 3:36PM

I have never ever received such poor customer service in my life. The representatives lack knowledge and customer service skills. I was basically robbed of my money trying to set up an online payment account. All that to try to avoid the already ridiculous 6.95 fee to pay by phone!!
I am so disgusted with RCN I don't even no where to begin Their whole system is SUBPAR

24
May

Posted by Anonymous


on 5/24/10 at 10:39AM

Well I need to add my dissatisfaction with the Customer Service here. I was billed a late fee and notice that my account was past due. The bill date was 5/14/10 the received date was 5/14/10. How this computes as a late payment is beyond me! The customer service rep Michael couldn't even read the statement correctly and kept quoting the wrong date. I was on hold for over an hour cumulative and then he comes back with in March you didn't pay until the 16th and it was late. Guess what same scenario, I looked up March after I hung up and it was paid on March 12th. This customer service situation needs to be fixed!!!! Train your reps correctly already...

05
May

Posted by Law School Fool


on 5/5/10 at 3:59PM

This is the WORST company I have ever dealt with. Their customer service is below subpar.

09
Apr

Posted by ex-rcn


on 4/9/10 at 3:18PM

RCN fails at offering a basic level of technical or customer service. I wasted 3 hours on the telephone trying to make them stop double billing me. When they refused to do so, I canceled my service. Which, of course, they didn't do, and kept billing me for. Which meant more calls to them... you see how it goes.

30
Mar

Posted by Getover-it


on 3/30/10 at 4:11PM

Hi there. RCN is just like any other communications provider. Of course rates increase and no one wants to accept that. But that is how it is...gas,milk,electric bill ..and on and on. As soon as someone tells us 'no' or they cannot give us the same rate 5 years in a row we feel this is bad customer service. To make matters worse we then blame the agent making $9 an hour because this is what they are told to do. Give it a break. If you can't afford HBO then why do you feel you should have it for free? We need to step back into reality. Cable goes up $5 but cigarettes also went up $5 and that's ok....go figure?!?

29
Jan

Posted by Another dissatisfied RCN ex-cust


on 1/29/10 at 1:43PM

I finally cancelled my Erols account (dial-up internet; Erols was bought by RCN) in June 2009 - and started getting collection calls from "RMS' a collection agency used by RCN in Jan 2010!

There are plenty of phone options for adding services (which apparently don't work either if you read the above comments) - but ABSOLUTELY nothing to help you resolve an issue for their non-existent customer service involving them billing you AFTER you quit.

What an utterly crappy company! Thank the Lord i don't sue them anymore.

20
Jan

Posted by binknella


on 1/20/10 at 11:01AM

I called RCN to add a line. They took information and did nothing!

It's bad enough that no one at RCN is empowered to do anything. Or that I have had to call repeatedly to solve a problem which is really their issue to resolve. Add to that that their reps are unfriendly, disrespectful, terse, interrupt, and don't recognize that I pay their salary, and I'm one very unhappy customer.

Why should I work so hard to give them my business?

12
Jan

Posted by Jingle


on 1/12/10 at 8:30PM

I made an appointment with RCN for December 31, 2009 to get an HD box and have them connect us to it. The day before, RCN called and said they had run out of boxes. I haven't heard from them since (It's January 12th). What gives? We're thinking of switching plans. Help.

06
Jan

Posted by Anonymous


on 1/6/10 at 11:56PM

Customer service is Ok, I've called twice, both times I was on hold for about 5 minutes. The first time I called was about my Internet going out, and they quickly fixed it. The second time was about their conversion, I lost channels that I was promised when I signed up, at first they refused to add the channels back on, but, after telling them that I might as well switch to another company, they quickly added on the extra channels, and now credit my account $5.99 a month (The cost of the add on channels are 5.99, so I get them for free). However, watch for sales people, I signed up because a guy came to my door, and he said I'd get free installation. When I called up to set up my service, they ran a credit check, and I needed to pay $60 for the installation. Later I find out that the guy is a rep from RCN,and that I called telesales, not him, I quickly called support, and told them I wanted the free installation that I was promised by a rep, and they said they would credit my account. 3 months later, still no credit, I am about to sue for false advertising. Paying bills is hard, you can only pay online if you have a bank routing number, and essentially sign up for Autopay. You can pay in person at an office, or over the phone, The phone system is just terrible, it takes about 15 minutes for me to pay a bill, and that's only after entering in my telephone number 10 times just because it doesn't "recognize my entries."

07
Dec

Posted by Anonymous


on 12/7/09 at 12:31PM

I have tried to call several times today about my cable billing. Their automated service has disconnected me three times. I have cable, phone and internet. As everyone is well aware that you must have a box on each TV to receive any services at a fee every month, I think this is rediculous. I would like a credit on my cable service from the time they shut it off December 3, 2009 till the end of my billing cycle. I refuse to get the boxes for High definition because I have no TV's with this capabilities. Good luck to RCN in the future with their customers because alot of people including myself will be looking for better services

11
Nov

Posted by anonomous


on 11/11/09 at 7:33PM

RCN double charged my debit card for my bill payment, w/o authorization of course. My bank says they can return one of the payments as quickly as they took it out.....but guess what....its going to be 3 weeks!!!!!!!
Customer service is a joke....I asked to speak to a supervisor, and manager...I might has well been speaking to the mailroom guy. No one can call anyone else in the company....only 'add info' to the computer screen....and you are *@&#%&* out of luck.

03
Nov

Posted by halfpint


on 11/3/09 at 2:24PM

I was paying close to $100.00 a month for services. I am all paid up. Just get the new bill and it has jacked up 26 dollars. PLUS MY PHONE CONTINUES TO DISCONNECT itself..giving the message to callers calling my number that my service has been temporarily disconnected or is out of service. This happens on and off randomly at any given time of day or night. THEY CANT FIX THE PROBLEM...they have been working on it for about a year. I have had it. Now that want us customers to pay extra for the new boxes to receive HD. I am following suit with alot of other people and filing complaints with the FCC and BBB and anyone who will listen. BAD, BAD RCN

01
Nov

Posted by Anonymous


on 11/1/09 at 8:24AM

TERRIBLE CUSTOMER SERVICE!! Their phone numbers don't even work!

31
Oct

Posted by Anonymous


on 10/31/09 at 9:49AM

How many times a quarter is it ok for RCN service to randomly be out in your whole area?
Do we get credit for this time with no service? How come they don't have ANY live customer service people on Saturdays? You're heck out of luck til the weekend's over. My bill and charges are always confusing and seem to creep up even though everything's supposed to be set price. I'm so frustrated with them.

anonymous

23
Oct

Posted by Anonymous


on 10/23/09 at 10:04AM

When I set up my cable/internet/phone, it took the first "team" of people 7 hours to try to set it up. They weren't successful, hence the word "try", so the second team took 7 hours to set up the cable/internet/phone... after dealing with the people hitting on me, asking me about dinner as if they were staying, and just being overall rude (like turning on the air-conditioning in all of my rooms without asking me because they were hot), I am not happy. Also... HORRIBLE phone system when you're trying to get ahold of a real person. Be prepared to wait FOREVER. Surprise increases in charges, etc. make this company the worst I've ever dealt with.

21
Oct

Posted by Anonymous


on 10/21/09 at 9:11AM

I have NEVER been so frustrated with a company in my life! My area has no cable company other than RCN, so it's either deal with them or go to satellite tv. Well, guess what??? I'M CHANGING TO DIRECT TV!!! I suggest everyone else do the same and put these power mongers out of business! Oh, and while I'm ranting, how about if you hire people that speak ENGLISH, RCN!!!

14
Oct

Posted by Anonymous


on 10/14/09 at 8:34AM

they are the worst internet service providers in chicago. i've since switched to dish network.

it's clear that everyone thinks rcn's customer service is very poor, which it is. extended hold times, poor timely service, etc.

the other problems i've had is with billing. they tack on new items without notification. you have to constantly watch your bill. also, even if you're a new sign up, offered many free services, they shorten the one year deal to only a few months and increase your bill. in other words, they are try many shady methods to tack on your features and pricing without notifying you. stay away from this service if at all possible.

03
Oct

Posted by Anonymous


on 10/3/09 at 12:21PM

bad customer service!!!!! waste of money on rcn.they made 2 times appointment........but they din't show upp at my home add!! plus waste of my time waiting

Viewing RCN customer service reviews 26 - 50 out of 84
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