Posted by Allen
Very poor customer service rude employees
Quicken Loans customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Quicken Loans.
22
Nov
01
Aug
Posted by Anonymous
This company has made two mistakes with my mortgages on two different properties. With the first property I was quoted 2x what I should have and was not told until I already made an offer, which I had to pull out from. Presently, I am close to closing and I received a call that there numbers are off and they are trying to resolve it. All I'm hearing is that I'm sorry but no resolution. I call multiple times a day and no answer from underwriting. I'm in limbo as to whether I will have a place to live in a month!
10
Jan
23
Nov
Posted by JB
This service from quicken ended up not being what was originally agreed. I was not clearly communicated the changes, with the changes made the loan was not adjusted to the lower rate since the cash out had been removed? This service of fast and efficient is just the opposite. No clear communication, just rush rush rush. I will not recommend this company!
14
Nov
05
Aug
Posted by jvboyd
BEWARE: Allthough I was approved , A gut Joe Malek called to help with my credit. I told Joe Malek I didn't need credit help as my score was very good.
He pulled 2 more credit reports that lowered my score Allthough he promised that it was a soft pull.Please beware , One dept covers for the other. Jim B.
21
May
27
Jan
Posted by Anonymous
My name is Morris Colvin, and I already have my home mortgaged with you. I have tried numerous times to contact you by phone, no luck. I tried Emailing but couldn't find where I needed to write. I need to correct the payment on my property tax. Not a abig problem if I could email or talk to someone. All my information is on file, Loan . All I want you to do is send me an email address that I can write and explain what I need done. My email address is [email protected]. Please send me this as soon as possible.
21
Jan
03
Dec
29
Sep
Posted by Joanne
I was lied to about not being able to receive a Harp Loan last night - called Bank of America this morning, talked to an employee who really knew his job and my Harp loan is already in process, closing cost will run me $18.00 - the sales rep that I talked to at Quicken last night told me my loan was not eligible but he could offer a loan with $10,000 in closing cost - absolutely lied, would not listen to my request or concerns - save your time and never call Quicken Loans!
24
Mar
Posted by Anonymous
The Quiken Loans process has been the worst experience that we could ever receive. The agent has been extremely aggressive and continues to pursue our interest after we have ceased contact. WE WIlL NEVER USE QUICKEN LOANS!!!
Please stop contact! Erase all customer info and stop contact. If you must contact us please do so with an attorney or customer service agent.
You have a horrible agency at the Michigan office with Chris and Alex. HORRIBLE!!!!
06
Mar
Posted by Anne
I have a question about my mortgage and need someone to answer my question. Social Security made a mistake on my monthly check last month and wasnt able to make a payment. Can I make a payment 50.00 a month more on my mortgage payments starting next month to make up for February without being late each month! I'm sorry this happened but I do have to make this month up and as it is your not the only bill I wasnt able to pay because of this. Sorry, Anne Leonard.
26
Dec
Posted by Diane
I am very upset with you people! I was lied too more than once, I was told if I got my name off of my sons loan as a co-signer the loan would go threw. You lied lied lied! Not only that it added 6 more months onto my sons loan. I am requesting you refund my 400.00 dollars for the appraisal. It should have never been done. I was mis lead by you people and I am requesting a REFUND! Oh and thanks for the bad news on Christmas Eve! That was totally wrong. I will push this matter.
10
Oct
Posted by Anonymous
I have a mortgage contract that says my escrow will always be 3 mos but when my mortgage was transferred to QL after B of A got in trouble they made it 4 months "because they could" and even the Consumer Protection agency wouldn't help. QL at shark, I sold my house to get away from them. Contracts are worthless now. Only the financial industry has any rights. they are criminal..
21
Apr
Posted by Anonymous
We recently applied for help from Quicken and received a very confusing response. Via rhe mail, we received a printed response which was a rejection. The reason : UNACCEPTABLE PROPERTY TYPE. What does this mea mean? We own a condo in an exclusive area. The condo sales value is between $625-$659K. We do not understand.
08
Feb
01
Oct
Posted by Anonymous
For the second time your organization tried to pull a bait and switch on me. I have no idea how you won an award from JD Powers with the dishonest tactics your people engage in. I will never do business with your company again and I regret having my current loan with your company. YOU SUCK!
08
Apr
05
Mar
05
Mar
03
Mar
23
Jun
Posted by Levy
I've been in the industry for about 20 years now and the "Q" as we call it is a decent company.
Just give them about 30 minutes of your time and if you don't like it hang up. But I'm will to give an arm and a leg that you will get help. Only trying to help and I can't tell you this in my office.
