Qantas customer service

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Customer Service

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Phone: 800-227-4500

  • How to reach a live person:
    • Press #
      Press 1
  • Hours of Operation:
    • 24/7
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Main Company URL:
  • Description:
    • This number is for US calls. For other countries of origin, click the customer service link above.

User Reviews

02
Apr

Posted by Ian Buchanan


on 4/2/16 at 1:23PM

I am visiting LA from Sydney and needed to make flight changes which could not be done online. I spent over 1 hour listening to the recorded message that someone would be "with me soon" - ie no indication of the likely wait time - before giving up in frustration.

28
Sep

Posted by Mary Miller


on 9/28/15 at 11:15PM

Dear customer service, Several years ago my very special guitar & hard case were lost on my flight QF77 from Perth to Singapore. I was compensated only $300 US and told I would receive an upgrade to business on another flight by Peter Trethewey. I was never given that upgrade after several attempts. I am flying round trip to the U.S. on Oct 13 2015 with Quantas, and would like to use my upgrade from Sydney to Lax return.
Thank you for your kind help in this matter, Mary Miller

08
Jun

Posted by Anonymous


on 6/8/15 at 10:59AM

Have spent greater portion of day trying to get seat reservations Flight 7358 Honolulu to Melbourne. Neither Qantas nor American can help.....I even offered to pay , but Qantas say no.
I am tired of trying to find the "right" question to answer my question. Do I really have to wait
until I check in to get a seat. My husband and I are both in our 80s and in good health, but this
is very stressful. We do not look forward to "middle" seating for 16 hours. Please help

30
Oct

Posted by Evelyn


on 10/30/13 at 3:31PM

It is my opinion that charging $250. to change a flight and $80. for a service fee is high. I mentioned this followed by "I have had my grumble, now to change my ticket." I had a couple of questions and was floored when the staff member was extremely rude. I was told if I didn't want to pay it I should not cancel the flight. He was tired of my negative attitude and suggested I speak to someone else.
I wish the conversation had been recorded at my end. His name was Scott but he would not give me a second name. Not great service.

22
Jul

Posted by jan darlin


on 7/22/13 at 9:47AM

special thanks to julie ingram, trish nissen & john stallon flight #qF8 dfw-sydney on 15/5/13. they made every effoprt to make this flight more comfortable. sorry for the delay on this but time got away from me.

sincerely,
jeannette darlin

View all 9 Qantas customer service reviews »
Customer Service Ratings

Based on 125 votes.

3.0

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Qantas customer service news
Qantas Plane `Nosedives' Over Pacific After Hitting Jet Wake

(Bloomberg) -- A Qantas Airways Ltd. A380 superjumbo suddenly lost altitude for about 10 seconds more than 30,000 feet above the Pacific Ocean after flying through the wake of another plane. Flight QF94, two hours after taking off from Los Angeles to ...

Exclusive: Qantas ditches paper boarding passes for domestic flights

As of today, Qantas has dropped its requirement that passengers on domestic flights who have checked in on their phone still need to receive a printed boarding slip at the gate before they can get on the plane. Other domestic airlines have long removed ...

Qantas moves to digital passes for Qantas Clubs, business lounges

Qantas and its credit card partners will no longer issue physical lounge passes for travellers to tuck inside their wallet or hand to a colleague, family member or friend. In their place: digital lounge invitations stored in your online Qantas Frequent ...

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