Read the reviews below to see the experience other people have had when dealing with customer service from Polk Audio.
Worst customer service. Ordered some speakers, paid for overnight shipping. They never came and finally reached a call center, which is sub contractor of Polk. They took forever to find my order that never was shipped and don't know why. I asked to speak to someone from the company and they refused to give me a direct telephone number.
This is the worst customer service department I have ever had the displeasure of trying to contact.
I have tried calling and every time I get hung up on after 10-15 seconds with NO actual customer service.
This is absolutely the worst customer service I have had, it's even worse than trying to contact customer service in another country.
You're customer service has become the worst of any company that I have ever dealt with. I used to be very pleased with you're product and service no longer it's horrible. Terribly hard to speak with anyone. Tried to find numbers to get away from you're outsourced tech support not able. I would like to speak to someone in charge at the company headquarters!!!
September 21, 2019, at 12:31 PM California time. The following Polk URL website has incorrect information, they do not provide any service on Saturday: https://www.polkaudio.com/contact-us. You will note that there are Saturday hours shown, that is no longer correct.
Polk needs to update this website. This Polk URL website is not secure and is also incorrect and needs to be corrected or deleted: http://global.polkaudio.com/en/contact-us.html
This Polk URL website needs to be corrected, as they no longer provide Saturday customer service: https://www.polkaudio.com/warranty-information
I called Polk about my defective soundbar and rep Alex LeMaire instructed me to deliberately stab the speaker with a screw driver and email him pics. Strange as this was, I did, and he sent me another. When the 2nd bar arrived also defective, I called him back, and at this point he doubted my claim. I made about a dozen more calls to Alex over the next 3 weeks, and left voicemails, none of which were returned. After reaching another rep and explaining the situation, he told me Alex was in the office that day. This was the same day he was ignoring my calls. I was very displeased with Alex's lack of professionalism and I would advise anyone who gets a hold of Alex to hang up or ask to deal with another rep. I like Polk's products, but its customer service needs improvement.
