Posted by Anonymous
6200 S cedar st Lansing mi . This store has not paid me for my service call on 12/8/17 . I was prompt efficient and helpful .
Pizza Hut customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Pizza Hut.
14
Mar
12
Mar
Posted by Unknown
I've reached out to the RGM and nothing has been done. I am a current employee at the Pizza Hut in Saranac Lake NY i wish to remain anonymous because if Im found im sure my job will be affected. The general manager of my store who will remain nameless at this time is abusive. He verbally insults and bullies everyday. He slams items and throws object as walls as well as cornering certain employees and making everybody very very uncomfortable. Im reaching out to save one of the servers at the store. The manager targets her more than anybody else. Ive personally witness the manager corner her and continue to yell and scream and to go as far as restricting the space in which she can move to get away from him. This manager aslo harasses this employee outside of work with phone calls and texts. All employees within this store have witnessed the managers unreasonable outbursts of anger and all are worried about the possibly of him putting his hands on the one waitress he targets. The RGM seems to turn a blind eye to it and i dont know who else to reach out too. PLEASE HELP US SOLVE THIS ISSUE.
09
Mar
Posted by John
Pizza-hut offered me a coupon with two offers for ONE FREE PIZZA ON US It arrived on 3-8-18 The coupons expired 2-28-18 Your professionalism is not on point or computer need an update My main store is located I'M saddled by what would have been a GREAT deal My 7 year old Thought he won a grand prize Goes to show how these company's pray on the poor
01
Mar
Posted by Lionet
Yesterday evening I ordered a personal pan pizza, when I got to the #002810 I was told they didn't have any..the manager was very nasty and rude, plus the employees n him eating in front of me and other people. I never experienced something like this before.That Pizza Hut needs to looked into because I wasn't the only person not satisfied..was a discussing!
23
Feb
Posted by Anonymous
My son worked for Pizza Hut. He got his W2 form but it had the wrong SS# on it. I called his former boss which replied that it was not her problem but his because he apparently gave her the wrong SS#. I asked her if it was policy to make a copy of Social Security card when taking applications. She told me she would get back with me. I need to know how this can be resolved so we can get a new W2 form with right SS# on it. We need to get this corrected so H&R Block can file his taxes. THIS IS NOT REALLY A COMPLAINT. I just have an issue and don't know what to do. Please help me if you can. Thank you!
22
Feb
Posted by Anonymous
ordered a pizza from your store on 5th aveneue in Gloversville, N.Y. 12078 the pizza was a sale at 7.99 the thing is they charged a delivery fee for 2.99 so the pizza is actually 11 dollars and change and the driver also said he only gets a dollar of that and they ask you to tip him also so what is the 2.99 dollar fee for if the delivery boy doesn't get the money and the delivery boy uses his own car. seems like false advertising to me if the pizza is advertised as 7.99 then it should be 7.99 and not some bogus delivery fee that the driver doesn't get.
12
Feb
Posted by Anonymous
I ordered my pizza at 530pm February 10th 2018. It stated order time was 35-45mins. At 650 I called to politely inquire a out my order. The female who answered the phone responded with a very irritated tone and snapped at me. My pizza arrived at 735pm. The food was cold. The cheese sticks were hard and burnt. The pizzas did not have much cheese. One pizza had almost no cheese or sauce on it. It tasted awful and not like pizza. It tasked like cold hard bread. The bread sticks were not edible. It was like trying to eat plastic melted to burnt bread. I paid 46$ for my order. I have never had any problems before this order. Pizza hut Was our favorite pizza place before this incident. I can not afford to spend this much on cold food that is not made correctly.
12
Feb
Posted by Anonymous
On feb. 11 2018 I called to order 6 large pizzas for our church youth valentines party. I have done this many many times and have been satisfied with price and service . When I called yesterday, I was told 6 large pizzas would be 77.74. This is after I was told the manager would have to o k a discount. I told her I had never paid 13.00 for one topping pizza. She said that was the price. After checking I found I could have gotten the same large pizza with 3 toppings and a 2 liter drink for 13.99. She said I could get medium pizzas for 5.99 each and if I ordered 10 of them it would be 74.00. I could not believe that. I told her I was caught in a bind because it was too lateto go anywhere else but I wouldn't order from them again. She was fine with this. I was told this morning by another member if I had gone on line the pizzas would have been 7.99 each. Do you think the server would have told me this if nothing else to help a frequent customer. I feel pizza hut took advantage of not only me but the members of our church. I have told them I would contact you and see if you could give me a reason we were charged like this.
08
Feb
06
Feb
Posted by Vicki
Yesterday we received a snow storm in Perry, so I decide to order pizza as the night went on pizza never showed and kids fell asleep. Oh well but needless to say come the next day kids are at school and I'm 20 miles away. Husband comes home between school and work with out a phone call 11am Pizza hut at my door. So long story short got cold pizza at home over 15 hours late and the perry location says sorry I don't know what I can do. Wow
02
Feb
01
Feb
Posted by Anonymous
attempted to order pizza on line, and due to some unforeseen circumstances, was unable to do so. i then called the pizza hut and ordered 2 medium size pizza that were on sale for 5.99 per pizza, the deal. i received the pizza here at work, paid the bill, which was higher than i thought, but was not going to argue with the delivery guy. i returned to my department at work and called the pizza hut and spoke with the manager, pricilla. she informed me that i did not get the deal, because i did not ask for it, even though it was advertised. she informed me she would have the area manager contact me the next day, because there was nothing she could do. i have never heard from your area manager, david morse. i have been buying pizza from pizza hut since the late 1960's. unless this matter is handled, i will never order another pizza from pizza hut. i was charged $11.00 plus for each pizza and was told there was nothing they could do about it. you would have thought i was asking them for a million dollars. i'm just asking the difference to be put back on my card. little ceasers will be my pizza choice at this time until this matter is resolved. thank you for your time.
29
Jan
Posted by Debra
I saw a post and it said you do not give discounts to military, police, and fire fighters.. It's sad to know this.. I am a customer.. have been for many years.. I have asked my community to no longer buy anything from this company.. my town has roughly 2500 folks .. it may not be a big deal to you and you may be laughing but to us it's not funny.. we feel it's terribly rude and extremely awful how a service member was told to get out of pizza hut and never come back.. on military base is a pizza hut and they would get a discount but when home on leave they are treated like a piece of dirt.. Your company should be ashamed of themselves.. and your managers and corporate managers should be fired for the language and for their actions.. That's not very professional.. Thank you.. an Ex customer and an Ex community.
08
Jan
Posted by Rose
At around 8:15-830ish on 1/7/18 I ordered on line from your Franklin avenue store in Gretna la. I ordered cheese knots, veggie pizza added pepperoni, extra cheese, pineapple and banna peppers all of which is an extra charge and the chocolate chip cookie. I waited over an hour for my order. Originally when I opened the 1st box and saw wings I thought I got the wrong order or some one else got my knots and I got their wings. I called the store spoke to a young man who said he was the manager he said they ran out of knots so he gave me wings ( I don't like wings I didn't order wings). I know notice my pizza is wrong and I tell the manager who says he made the pizza meaning basically it can't be Wrong. Looks up my order and then relizes I did not get all the extras I paid for, tells me it will be remade and delivered along with cheese sticks since supposedly the store has no cheese knots and apologizes . I ask if when the delivery guy comes back,do I just give him the wrong pizza and wings back? I was told no don't worry about it they dont want it back ( I was by no means looking for a free pizza. I wanted what I ordered and paid for) I now wait again over an hour. I'm starving I worked all day I was really looking forward to my pizza. Guess what never came? Even funnier it is now 11pm and the store is closed. Bottom line the employee lied to me. He never intended to correct their mistake and bring me my order. Unfortunately I paid cash,even tipped the driver $5.00. If I had used my bank card, I sure would have cancelled my payment. Now it gets even better, the pizza was not cooked all the way through and the cookie was over cooked and hard. You had a pizza hut in Gretna years ago that closed down. They also had horrible customer service and 9 out of 10 times screwed up your order. I stopped ordering from them long before they closed. If this is how this store is going to conduct business they will follow in the other stores footsteps and close down. Best part this was my first time ordering from this store since it opened. Gave me a great first impression. I also sent an email to the contact pizza hut email provided on the web site I am still waiting for a response from them, seems it doesn't matter to who ever got and read the email. In looking up the corporate email address I came across a ton of similar complaints from consumer's. Does no one care how pizza hut customers are treated? That customers can't get what they pay for? Don't you have some protocol, rules, regulations for your franchises? If you don't, you should. If you do then start using them.
07
Jan
05
Jan
Posted by Jjb
I am one the regular customers of pizza hut in rego park NY, and on the night of Jan 2 indecided to have a delivery of aupereme pizza and chicken wings bbq. .as soon as i got the order i imediately made a comment about the great service from rego park team.however ,an hour after eating the pizza imy niece and i suddenly experience indigestion, and nausea. The day after my niece developed fever,muscle aches ,diarrhea while on my end at work, i couldnt eat.at lunch time inwas forced to have some light meal as i was having a terrible head ache and stomach crampa, i was forced to leave work early as i was deeling sick,.since then, i had expeienced stomach cramps diarhea and acidity. It was abd that i had to take a day off from work the ff day..that was an acceptable for us to auffer from the food we thought would give us pleasure. I hope to hear from or report the matter to proper authroity.
04
Jan
Posted by Anonymous
Just ate st Pizza Hut in Attalla, Al
Wanted buffet, but they said they weren't gonna put a thin crust pizza out, so we ordered one. When we got it , it had no cheese, no sauce and cooked to long. I mentioned it to waitress and she acted like she didn't care, I told lady checking us out and she said well I put a cup of cheese on it. No I'm sorry or anything. She was very rude!!! And We didn't and do t want anything for free. Will never go back
02
Jan
Posted by Anonymous
I am a regular customer of pizza hut in Dallas,Tx on Ledbetter and Lancaster rd. store shift mgr. Shawn says that he did not have any drivers and understand you all are backup sometimes but I am disabled and this is the only way my pizzas are being delivered. The customer service each time I called for the last four month say that the computer is down or they do not have driver to make home deliveries. I am very disappointed with my service and hope that in the near future the problem will be corrected for the customers.
01
Jan
Posted by Deborah Powers
Received my order the driver was missing a 2 liter said he would bring the missing 2 liter on his next trip and didn't call the store and the manager argued with me treated me like I was lying, was the second time it's happened. Making me feel like I would be stupid to order from Pizza Hut agin.
28
Dec
19
Dec
Posted by Keith
Don't bother wasting your time and money at Pizza Hut in Abilene Tx. The service is nonexistent and the quality is the worst I've ever seen. Ordered a pepperoni lovers with pan crust and received a piece of cardboard with a little cheese maybe 7 pepperoni's and no tomato sauce! Been eating at the hut for over 30 years but I will never darken the door again. 0 rating!!
19
Dec
Posted by Patricia keith
Went To Pizza Hut on Dicker s on Rd Nashville Tenn Buffet bar was empty .Salad dressing was enpty Went to order a pizza for bar young black man ignored me swept floor got dust pan went to empty it.Then walked past me went to waitress line never asked may I help you so I went to him asked avout ordering a pizza for bar he said waitress take order so he finally took my order waited 20 minutes for it.Waitress gave my 3 grandkids a plastic fork to eat with.No bread sticks no cinn .rolls very bad service.I am waitong for a representive to talk to me waiting 30 minutes now.Riduclous Service at Resturant and on phone I guess thats how pizza hut runs its business.Call me oh yeah young skinny black man got energy when he was getting off and wearing sagging pants.
16
Dec
Posted by IJQZ
My family and I order a pizza at 614 pm we called around8:25 to find out that the only the pizza was not on the way ! But they wrote down the wrong address and wrong phone number they where rude saying you should had anwser the door , But how could we if they not only knock on the wrong door but also wrote down the wrong phone number the manger said he was short staff ! And it would take edition 45 mins and we could only give me 20 % off
