Read the reviews below to see the experience other people have had when dealing with customer service from Pier 1.
I had a wonderful experience today with one of your customer service representatives. Her name is Monica. Yesterday, I attempted to place an order for an Easter decoration and didn't receive an order confirmation. Today, I attempted to place the order again with the same result. I called customer service and Monica was incredibly helpful in completing the purchase for me. I wanted to let you know that this kind of service will make me return, without a doubt.
Sarah the manager at the #0808 store in Rockville, MD. Every time I visit this store she is always very rude to me, other customers and employees for that matter. She has a very nasty rude attitude of his she talks to everyone. She always talks down to people. She was the same way at another store she worked at. I complained to customer service about her once before, but she stills has a more bigger ego now than before. She really needs an attitude adjustment. I have mentioned this to other employees before. Now when she see me in the store, she a voids me all together. She really brings the moral and shopping experience down, I have no choice but to shop at this location since it is the closest to me. But it makes it so hard every time I shop at this store. Pier 1 really should make sure they make a good decision before hiring someone with a bad attitude. Don't think I will shop at any Pier 1 store again! Need more qualified managers with experience.
One dissatisfied customer
I was at the Pier I store in Gulfport MS on Friday, April 27, and a worker was repreminded in front of another co-worker and there were customers in the store. The store manager, I presume that's who he was, asked the employee what she was wearing and didn't she know what she was suppose to be wearing. First off, his tone of voice and the way he approached her was inappropriate. Someone needs to make sure he is trained on the proper procedure in reprimanding an employee when no other customers and employees are around. To me that was worse customer service than someone ignoring me. I almost said something myself but felt I better stay out of it.
I WAS IN THE STORE AT THE SUMMIT MALL AND TRIED TO MAKE A PURCHASE AND COULD NOT GET WAITED ON. THERE WERE THREE CLERKS. ONE WAS TRYING TO HELP A CUSTOMER AND ANOTHER ONE WAS TRYING GET SOME FURNITURE TO TTHE FRONT DOOR AND LEFT IT AT THE FRONT DOOR THEN A THIRED ONE A BLOND CAME OUT OF THE BACK LOOKED AT US AND SAID SHE WOULD HELP ONE OF THE OTHER GIRLS INSTEAD OF HELPING US. IT WOULD HAVE TAKEN ON TEN MINUTES TO DO. WE LEFT THE STORE WITHOUR OUR PURCHASES. ILL' NOT SHOP IN YOUR STORE AGAIN. THIS WAS ON JUNE 7, 2011 BETWEEN 2:00 PM AND 2:30PM
THANK YOU, MRS. M.A. FUNDERBURK AT 116, MT. VERNON RD., FLOVILLA, GA. 302`16
