Read the reviews below to see the experience other people have had when dealing with customer service from Papa Johns.
I would like to say Lance Tyler is assume!!!! I was a delivery driver for 15 yrs at a competitor pizza business....It's scary out there sometimes.You were very helpful and supportive...You deserve some recognize!!!!! I hope this helps you with the company to recognize you.....You rock!!!!!......
On Oct 10th at 6:23PM I placed a pick up order with the Papa Johns location in Valparaiso, IN. (1 LG 1/2 Peperoni and 1/2 The works - onion - Mushrooms and a smal cheese bread)
I asked the order to be made 1hr from the time of the call, so pick up would be roughly around 7:30PM.
When I arrived at the store I was told that there would be a few min wait, which was fine considering it was Monday night and the Chicago Cubs had a game as well.
I waited for over 20 min only to receive my order and it be incorrect. (LG The Works, the cheese bread was correct though).
After bring this to the cashiers attention she went back to the manager and asked them for assistance. She returned and told me the manager would refund my order and provide me with the correct order and a free 2 liter. To which I only agreeded to a correct order and a refund.
While I consider the refund an appropriate measure I am disappointed that the manager never came out to apologiz after I received my correct order 1 hr and 30 min after I actually placed it.
I love papa John's my favorite pizza .how ever my local location 4711 north main street Dayton Ohio 45405 needs some fixing.i order a large pizza and a second large for .99 cents Friday night I know the delivery is a long wait however I received a call from the delivery driver stating hay do you still want your pizza ? I said well yes I've been waiting 2 and a half hours .he said I'm sorry my car broke down .I said well you will bring me hot pizza he said yes I'll be there soon so 3 hours later he shows up with my pizza I said sorry your having a bad night I understand is your car ok he said yes I just ran out of gas .one of my pizzas was cold and hard the other one they had re- made but with the wrong topping .I would not be complaining if he had broken down. but to put me out ,delivery me a wrong pizza and a cold hard one because you ran out of gas and then not at least offer me a large 3 topping new pizza that was hard and cold at least all though the second one was made wrong it was hot upsets me .what delivery driver shows up to work with no gas ? Thank you for letting me rant have a good day
I ordered a pizza at Papa John's on East Henrietta Road in Rochester, NY. I posed a question on the total price of my order while on the phone and told it was tax. Upon picking up the pizza and checking my receipt, I again questioned my total and was told one of my toppings was an additional charge. I should have been told that when I ordered the pizza. I received less of the topping because I asked for it on the side. When I called back on the phone to talk to the manager about this, he was very rude and hung the phone up on me. We returned the pizzas back. I am not going to spend my money where this type of customer service is allowed. The manager was very rude and sarcastic with his responses. We let him know we would be calling the manager on Monday. After speaking today with the manager today, the response is just as bad as the night managers. I do not feel as if he was concerned at all. It appeared he was already made aware of the incident and was not concerned at all.
My name is Sherrie Collins ....I am wanting to file a complaint on this location... Unsure of location but store .I placed my order at 7:57 p.m.......placed a call to store about 845 pm.....1st call Rep hung up on me after phone rung over 20 times.... 2nd call placed Rep placed me on hold never coming back to line, on hold over 15 mins...... 3rd call placed only for the rep to tell me order in route and hung up without even giving me chance to ask how much longer Rep hung up.... This is absolutely no way to conduct business when individuals like myself spends our money and I'm huge on customer service... Their was absolutely no empathy or any concern for me when I call to check status of my order... Plus I could hear all the noise in the background ((((just playing around and laughing)))). I made another call at 9:49 pm only to be told by a manager they are short handed and for me to advise on my next order that I can get 10% off next purchase... At this time I'm requesting a full refund because I'm not satisfied at all...I NEVER received my order and called them again to request a refund for the person to tell me it'll take 2-3 days and he hung up... I called back to get his name....CARLOS not people friendly... So rude and not satisfied with this service I received!
I ordered 2 pizzas last night and was given a price of $21.00 for both pizzas. When the driver got to my house 45 minutes later he handed me a bill for 41.00 dollars. He went back to his car then came back and said they will charge me 24.00 for both pizzas. The Mgr. calls me before he leaves and says she will charge me 22.00 for the pizzas. On principal I would expect that you charge me what you had originally price quoted me when you said you were going to charge my card. I was proceeded to be told that the night Mgr is under alot of stress and it is what it is. Not only did this ordeal waste an hours worth of my time, but I ended up having to drive to go get dinner. Absolutely chaos last night out of your franchise.
This evening I ordered two pizza's from Papa Johns Pizza in Wichita, KS, 3236 N. Rock Rd. and when I received my order I only had one pizza. In trying to clarify the mistake, the clerk was very irate, nasty and unprofessional. Her name is Reagan and she never acknowledged that she had made a mistake nor was she pleasant to talk with. Because of her actions I will not nor will send or refer anyone else to Papa John's Pizza. In the future I will do business with Pizza Hut.
I recently left my local Papa Johns franchise and left a Coach wallet with money in it on the counter. This was approximately 2:25. Realizing I left it, I returned a little after 3:00 to retrieve it. I asked twice if it had been found. I was told no both times and no one offered to check. The young lady I spoke to was the same young lady who waited on me and I was her only customer. The value of the wallet was $130.00 and the wallet contained $220.00. I am positive I left it there. I understand that it was my mistake and I will never see it again, but be assured I will not purchase anything from Papa Johns again.
Sent from my iPhone
Sent from my iPhone
Hi,
There are some concering activities going on at the chatsworth store, i work here and there are some ways where mrs rojas and mr rojas who is her had.
His daughter lorena and him do personal orders that do go in the books,
they are stealing supplies and not putting everything in the system, i came to this realization at the time of inventory, there is a reason why lorena is always at the store, they are stealing money and pocketing the money. Her dad and mom and her whole family works at this store,
her aunt, her grandfather, grandmother, sister, brother, so the whole family is running the store like theres.
i tried confronting Mr rojas about it and was given the reply everyting is good, then next week i got my hours reduced.
Drivers with Papa Johns display on top of his white car/suv almost driving on top on my car Memorial Day up first Street in Simi Valley; horrible customer service and need to train these drivers to drive with respect and caution; horrible driving standards ((((((((
Your website is the worst I have ever used!!!!
I complained about it before but received no response. After using your site to order a pizza, I got into a loop and could not order. I had to telephone the order in. Can't you get someone who knows how to design a website and make it easy to order a pizza???
I wouldn't think this should be too difficult.
I ordered online a pizza with Dodgers5 which gave me 50% off the order. I ordered a extra large works. I received a cheese pizza with very little veggies and meat in the middle. Definitely disappointed in the Chino Hills, Ca franchise! Let's see if they keep their word on the credit for next time. That credit might be there for a while.
Jo Ann Mischlich
Our first time ordering Papa John's Pizza, thought we'd give it a try. We placed the order on line almost and hour and a half ago and its still not here. I called she said they are running 90 minutes+ tonight. I've ordered many pizzas in my time and this is the longest I have ever waited for any delivery and you are less than 10 minutes from my house , kinda crazy -hope it's worth the wait !
Ordered on line a pizza from your store #4188 for a 6:00 pm delivery yesterday (3/13/16). At 6:30, still no pizza. Called and got some excuse that the pizza was done and ready to be delivered. At 7:00, still no pizza. Called at 7:10 and spoke to manager. She said my pizza was ready at 3:05 until they realized I wanted the pizza at 6. She argued that it was all my fault, but was going to get a cold pizza and a hot one for free. Pizza arrived at 7:45, only one hot pizza. This is not the way to run a business. Give me one good reason why I should ever do business with them again. I have had many trying times with this shop. It is not be managed very well. Please tell me what we can do about this mess.
IT is so unfortunate that people can ruin a company image. I have had 2 very different but horrible experiences with this company. The first time I ordered PJ's in Florida I was informed that I live in a bad neighborhood ( I live on 8th street near the AAA.. and have never had a violent/dangerous experience). That was after I ordered and was waiting near 30 minutes only to get a phone call instead. That sucked alot.
Today 2/26/16 the PJ website is down. Like totally down. So I called the 8849 Biscayne Store in Miami Florida. I will tell every person I see not to ever ever conduct business with this location. I called in to place an order and was concerned if I could still get credit for the PJ loyalty program even though the website doesn't work. The level of unprofessionalism, and downright nasty attitude I got from Robert was disgusting. The final straw was when Robert hung up on me after saying words I would have fired him on the spot for. Such a disgrace and even more so since the whole company online resources are down. So as of right now at 19:07pm 2/26/16 I can't even call PJ corporate number or even tell the company directly. What horrible business practices and the best reasons to never waste another dollar on this really poorly executed company.
I am unhappy with recent try for online purchase. Friday night is my family's pizza night. I have always used Papa Johns. I am now going to stop. I am very upset about trouble I had trying to order online, the web-site told me to call in. I decided to use another pizza company.
This was the first and LAST experience I had with the Papa Johns in Arvada Colorado on 64th Ave. Friday night, after much debate, my kids picked out Papa Johns pizza for dinner. I called the nearest store and placed my order, making sure I told the young girl whom answered the phone, my order was for pick up. I thought the process went very smoothly. I arrived 30 minutes later to pick up my pizzas, payed for them, and to my suprise the girl informed me that they had sent my pizza to my house. I was literally so suprised I just shook my head and asked, "why?" No answer was given. I had to skip my trip to the store for milk and rush home hoping I didn't miss the delivery. (My kids and I were at a school function before and were going to stop by to pick up the pizzas and grab milk) We waited for 30 more minutes at home before calling the store to inquire about our pizzas. The girl answered the phone and I stated my name and and asked where are the pizzas? She put me on hold, after 8 minutes on hold, my kids were crying and hungry. I finally made my kids grilled cheese and fries. One hour later I hear a knock on the door. I open the door and low and behold...yes, it was the pizzas! (I lost track of the time because I was going to cancel our order) The delivery boy got a ear full from me explaining what all my issues were with his company and sent him on his way without a tip. The Pizzas were cold and soggy. The dog wouldn't even eat a piece! They were tosses in the garbage! Apparently when the kids went to school on Monday, they told all the teachers and other kids about the negative experience and told all of them NOT to EVER go to Papa Johns! I had a dozen moms ask me about what had happened, neadless to say they and there families wont be visiting any of your restraunts. This Friday night my kids told me, "mom, we want pizza for dinner but, NO PAPA JOHNS!" We ordered 10 pizzas for there slumber party from Domino's and the kids are happy and full. Im glad I didn't order pizzas for the party from Papa Johns or their would have been 11 little girls very upset! No thank you Papa Johns...I got excuses and no apologies.
The new Bryant AR. Location did not honor a Retail me not coupon offer. When the order was called in the employee did not ask if we had a coupon.When the order was picked up, the employees would not honor it. They said they couldn't change the order once it was entered into the computer!!!. My son picked up the order and paid for it in full. I would have walked out and left two exlarge pies along with the other items. I just bet they knew how to void the order then or they would surely have short payment drawer at the end of the day. Absolutely the worst customer service especially for a new restaurant in the area. Word of mouth advertising is either the best or the worst. In the case the worst.I personally called the store and was told they can't do anything. It is not so much about the savings that was missed out on, it is the principal of the issue. I hate to say but this word of mouth advertising isn't going to be very good, my son that picked up the pizza works for the city of Bryant, AR.therefore he didnt want to make a scene at the store.
Hi.I went to papa johns in new britain ct, arch st to pick up my order and wow I was very surprised wat I saw.. there's a manager by the name Pricilla she was very disrespectful to one of her drivers. .. she told him to help her make pizza ..and the guy reply! I don't know how to make pizza when you hire me it was only to deliver the orders you never said anything about making pizza I'm sorry. And she told him in a very badly way then if you don't now then you can go home. .I think that was very rude of her they need to train manager better. .
This is the first time we comment here. Before, we have called the store directly. We have talked with shift managers as well as the GM. The issue we have is that your drivers speed through our apartment community and/or park blocking other vehicles. As stated, we have talked to and asked that the drivers be reminded of posted speed limits and to please find a parking. Another issue, such as tonight, a driver decided to exit through the entrance. Placing him/herself in danger of a head on collision as well as other neighbors as well and us if anyone was to be entering at the same moment your driver decides to exit. I'm sure he/she could see the 4 foot white arrow pointing the the direction of the exit as well as the signs that state "entrance" and "exit".
This happened about 1830 hours at the address of 6200 block of Beaverton Hillsdale hwy in Portland Oregon.
Is there someone that can do something? It's very apparent to us that your driver do not listen to the managers or GM. We find this unacceptable.
