OnStar customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from OnStar.

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Viewing OnStar customer service reviews 51 - 75 out of 168
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09
Dec

Posted by Anonymous


on 12/9/14 at 9:33AM

Yesterday my vehicle started to run erratically. I pushed the OnStar button and explained my situation to the operator. They told me they would put me on hold while they ran a diagnostic check on my vehicle. After one minute I received a audio message saying that my call had ended. The operator never attempted to call me back. I was very disappointed. Thankfully my dealer helped me get the vehicle to their shop and scheduled service. For $19.95 per month, I expected better service.

23
Nov

Posted by Anonymous


on 11/23/14 at 6:33PM

I have had Onstar for the past 6 years and it has responded flawlessly. I use it for phone calls when ever I am i n the car since Maryland now has a no texting and no cell phone use while driving, I
also leaving the keys in my car all to frequently, The hey are courteous and prompt. Beats waiting for AAA for 45 minutes. Kudos to all concerned.

Don Olsen, Columbia, MD

13
Nov

Posted by Buck


on 11/13/14 at 11:01PM

I have onstar in my car my number is 7. I have atleast 10 calls per day from soliators or collection, for someone named Alan. Im not him, and i know no pne by that name. When i try to explain this to them, they hang up m call right back. This is for emergency, not anything else. I have two numbers that keep calling ( can you please fix this hugh problem for me. Thank you for your help.

29
Oct

Posted by Anonymous


on 10/29/14 at 9:07AM

Too bad a person can't go directly to OnStar customer service... I called the number given too me here....they answered and when I told them why I was calling....left me with an open line without acknowledging and after 5 min with an open line (could not call back) I finally hung up. I also experienced a recorder on Pogo saying to go online with help for the games. No menu to tell them why I called.....Now I will wait until both these retailers want their monthly payment and realize the credit card number no longer works due to the fact that a new number has been issued by the bank because the card had been compromised!!!

27
Oct

Posted by Anonymous


on 10/27/14 at 3:32PM

How come you do not give consideration to 'multi-car' discounts to FAMILIES with 'Onstar', regardless if it is 'GM' or not??? I have been with you people for over '8' years!

27
Aug

Posted by Anonymous


on 8/27/14 at 4:56PM

How come u are dedicating money out of my checking acct? I cancelled your service a while back! I just realized it's still coming out! I need u to look when that conversation took place it was before summer on my Chevrolet. sonic

27
Aug

Posted by Anonymous


on 8/27/14 at 11:24AM

Thanks onstar you have been a lifesaver on more than one occasion. We will be renewing the service. And will recommend it to friends. Service was always prompt and courteous.

10
Jul

Posted by Anonymous


on 7/10/14 at 6:54PM

On the afternoon of June 23, we encountered a dust storm on Interstate 10 in Western New Mexico. The visibility went to zero in seconds, and we struck a van stopped in our driving lane. Fortunately we had slowed to about 35 mph, but still had a crash. The air bags deployed and within seconds an OnStar representative was on the line and inquired if we were injured and if we needed assistance. We did not suffer serious injuries, and an Border Patrol Officer who had witnessed the accident had already called for help. The OnStar representative was very calming and reassuring, especially for my wife who was very frightened and in some pain. She stayed on the line for a long time, keeping in touch with everything that was happening. We do not want to be without OnStar every again.

14
Jun

Posted by Thomas


on 6/14/14 at 11:29AM

Yesterday June 13th/2014 I saw OnStar in action.Wow! Just like you say in your advertising. I witnessed a crash at 12th avenue and Ontario Street Vancouver B. C. Canada at about 2:40 pm between your client, a lady by the name of Machu and another vehicle. I parked my bike to go to assist her. The safety airbags had deployed of course, and by the time I was at her door OnStar was conversing and reassuring her that emergency vehicles were on their way. I interacted with your operator as well, as the driver was shaken up and slightly disoriented to have a coherent conversation. All details considered, I had to write to you with kudos. I will retell this story to others. It is nice to see honesty, integrity and competence in a service offered today. Keep up the good work! Cheers, Thomas Fahey Vancouver, B.C.

30
May

Posted by Phil


on 5/30/14 at 9:21AM

OnStar customer service doesn't seem to know anything about how their system works. I've called repeatedly to have them turn off the text messaging (that alerts me when my volt is fully charged); they stated that it will take 3 to 5 business days (!!) to click a simple button. I asked to speak with a supervisor; the placed me on hold and never came back. Even though I had given them my cell number in case we were cut off, after 3 days I've heard nothing (and their system keeps texting me when the car reaches full charge (usually about 3:30 in the morning). Terrible customer service from OnStar!

24
May

Posted by Anonymous


on 5/24/14 at 3:56AM

Called to cancel Service because I sold the Car. I Purchased A New car for my Wife. Was then told I had to have her call to cancel the service that I pay the bill on.Not to mention that I was the one that originally had the service connected for use. Therefore the couple that purchased my car that I traded in on the new one now have free on star services that are still in my name.This gentleman called me to ask questions about the trade in.Yesterday he calls and states that we need to meet so we can have you cancel your on star so we can have it put in our name???
Know I also sent a email to On Star asking for the service to be cancelled ...I have not received anything back from customer service regarding the Email. If this could have been taken care of the first time I called they all would be well. I don't believe the new auto will get On Star,due to the simple fact that having this service stopped is a time consuming matter ,that doesn't have to be.
Ron and Kathie Paynter

05
May

Posted by Twila


on 5/5/14 at 1:15PM

I have cancelled my onstar account and do not want to renew it.

17
Apr

Posted by Anonymous


on 4/17/14 at 8:38PM

I am trying to cancel my on star and want to know how to cancel it and how much time I have left on my service?

06
Apr

Posted by Anonymous


on 4/6/14 at 10:18AM

on star is the best it has helped my family out of a jam numerous of times especially when i am miles away from them and cant get there thanks gmc for putting this in your vehicles it has save me money and time

30
Mar

Posted by bill44041


on 3/30/14 at 12:19PM

I have had on star since 2006, came with my monte carlo. other than the phone I have used the service two time. once with a tire. on star kept me on line from 30 mins, (of my air time), not to worry they gave me 90 free mins. tire fixed back on the road in 45 mins. 2nd time was wife locked keys in car. on star had her on the road in 5 mins. pick up my new Malibu Monday, with 6mos on star. I think on star is great. I will be using it for the next 8 yeas. sorry others are having problems. I give it 10 stars.

07
Mar

Posted by Anonymous


on 3/7/14 at 8:26AM

OnStar performed as stated and I was very pleased. New vehicle did not have OnStar cancellation was easy and friendly. Will purchase OnStar again if available in next vehicle.

16
Jan

Posted by fastgmc


on 1/16/14 at 5:55AM

I bought a new Camaro in August 2013. It came with onstar for 6 months. When I set it up they told me they were having trouble communicating with my call but they would take care of it even talked me into buying more hands free minutes. Problem is they never took care of it. When i call the advisor can not help with technical issues. Someone will call me or I can call back. This has been going on since August. How does this place stay in business? This is by far the worst customer service I have ever received from any company on any product or service.

16
Jan

Posted by darrellb


on 1/16/14 at 2:44AM

Bought my camaro in August. Been trying to get onstar to work ever since. Ever time I call that person cant help. Someone will call me or call back. I don't know how they stay in business. Customer service is terrible!

07
Jan

Posted by Anonymous


on 1/7/14 at 10:08AM

On Thursday 01/02/2014 our car was hit by another coming from the south on a local road. The OnStar came on almost immediately and assisted me with contacting responders. The operator, who had a really soothing & pleasant voice stayed on the line with me until the first responders got to me. I was very shaken up and it really helped calm me to have that voice there in the car with me. My current vehicle does not have onstar and I will greatly miss it. In the five years we have owned the Aveo I have enjoyed the monthly service reports and the hands free telephone service. Thank you OnStar!!

31
Dec

Posted by Anonymous


on 12/31/13 at 11:31AM

Cant access account. Tried to log on and create a password. Nothing. Won't work so I wrote a e-mail to see if I could get help. Once again, nothing. Starting to think that maybe this on star isn't such a good idea.

30
Dec

Posted by Anonymous


on 12/30/13 at 1:11PM

Went on line to get OnStar verification and did not have any problem getting the information that I wanted. Everything I wanted to know was available and I made copies. Happy New Year.

10
Dec

Posted by Anonymous


on 12/10/13 at 7:17PM

Worried about my elderly husband driving a new car for the first time in slippery conditions. He was very late coming home and did not have a cell phone with him. OnStar called him directly and he affirmed that he was fine...just delayed at the dealer.

Thank you, OnStar!

09
Dec

Posted by Anonymous


on 12/9/13 at 3:03PM

I just called customer service and was told
I no longer have service with them because credit card expired. Was never notified by email or otherwise that I No Longer had coverage.... I had a note on my calendar to update my subscription in Dec and would get the same price I had been paying but was told by Chris that price is no longer available only a promotion. Poor customer service ...Sure am glad I wasn't stranded and thought I had road side assistance.
Gayle

19
Nov

Posted by Anonymous


on 11/19/13 at 11:06AM

After several attempts on 11/19/2013, to access my account on-line I gave up. Website not working properly.

15
Nov

Posted by Anonymous


on 11/15/13 at 5:45PM

I am sick of trying to get to my account..I have tried the temporary password and login. Nothing works...I want it simple....I would like to access my account. MAD

Viewing OnStar customer service reviews 51 - 75 out of 168
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