Read the reviews below to see the experience other people have had when dealing with customer service from Navigon.
I have a problem with downloading new maps. It is still within the free period of 2 years (bought it in july 2009).
No reply on my e-mail and after being on the phone for 30 minutes listening to navigon music ("navigon easy") I hung up.
Product is fairly good, customer support is as bad as it can be.
I purchased my Navigon March 21st. My Navigon broke down, I emailed support June 22nd, have emailed them 5 times, its July 9th and still have not heard anything from them. So I spent around 200 dollars for a Navigon product that doesn't work! They have no phone numbers to talk to anyone! DO NOT BUY A NAVIGON PRODUCT OF ANY SORT!
I have tried to reach them via e-mail for over a week now (5 separate e-mails) both from their support page and through their direct e-mail ([email protected]) and have heard nothing. No live phone support. No idea what to do with my non-working 2100max. Extremely poor customer support. Too bad because I really like the product, but I'll never buy from them again.
Navigon support is just a series of voice/email messages.
Their email "support" is basic troubleshooting such as reset/restart. Beyond that they expect you to send the device to their site and charge a nice fee for receiving it.
There will be no proper response to the emails to "support@navigon email id beyond the basic canned responses.
Its a great device but will not buy anything from this company anymore.
It sure would be nice to have an adress posted as to where to send a broken Navigon for repair as there is no way to reach anyone on the telephone.
