National Grid customer service

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Customer Service

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  • How to reach a live person:
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  • Hours of Operation:
    • Mon-Fri: 7:30am-6:30pm
      Sat: 7:30am-4:00pm
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User Reviews

Posted by Rosie


My landlord turned off my gas intentional cause she lost in court. The city came cause I called 311and police came and they went to my neighbors and they had gas.the police was banging on her door but, she didn't open the door so city came and found an illegal line that was going to create a gas leak. The first time I called asking them why there was no gas and hot water for 2 months so I called national asking him what is going on and he asked my address and he said the landlord had an illegal line the was going to create agas leak and she had to get a licensed contratorto fix the problem by a certain date. I thank the man who helped me! I just called again and the lady was rude and said she couldn't give me no information. What are there going to do if building would had exploited. I am scared living after 13 yes. Pleae national grid, the landlord's

Posted by kwozny


horrible, thieves, liars, reported to credit agency THREE DAYS after bill was due 1 day before payment debited from my account - been having problems with them since day one.

Posted by kwozny


horrible, thieves, liars, reported to credit agency THREE DAYS after bill was due 1 day before payment debited from my account - been having problems with them since day one.

Posted by Coyote1751


never have an electrical outage. use their website and the times of repair changed 6 times and now have the 6th different time. Even once the website stated repaired when it was not!!!!!
took 20 hours to get a live person. National Grid wants your money but not your problems. Thank goodness it is April and not the winter.

Posted by steven kaye


was not able to register tried thirty times with valid pw valid email valid everything power outage off

Customer Service Ratings

Based on 141 votes.

2.9

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National Grid customer service news

Linklaters and CMS reprise lead roles as National Grid sells £1.2bn stake in gas distribution business

Linklaters has reprised its lead role opposite CMS on National Grid's £1.2bn sale of its remaining 25% stake in the UK's biggest gas distribution business to a consortium of international investors. This premium content is reserved for. Legal Week ...


National Grid lockout is an awful display of corporate greed

Re “Utility workers locked out and in limbo” (Business, July 11): Shame on National Grid for halting its employees' health care after refusing to allow them to work during contract negotiations. This is a horrendous display of corporate greed from a ...


National Grid charges up outreach for low income programs

They also have customer service professionals at the center and have set up a payment center with Western Union. “We are excited to broaden our reach and help more customers who need and deserve it most,” John Bruckner, president of National Grid ...

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