Mitsubishi customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Mitsubishi.

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Viewing Mitsubishi customer service reviews 26 - 35 out of 35
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17
Feb

Posted by CARLARAE


on 2/17/14 at 1:34PM

I Purchased A 2012 Mitsubishi Outlander Sport Brand New Right Off The Lot. When I Made My Purchase I Was Told That I Would Receive 5 Oil Changes Free Of Charge. 1 From The Dealer (prestige) And 4 From The Mitsubishi Corporate Offices, One Would Arrive Per Year For The Next 4 Yrs. About 30 Days Prior To My Anniversary Date. I Did Not Receive A Coupon In 2013 And When I Called Corporate Customer Service Their Response Was That I Must Have Either Used It Or Lost It, When They Checked They Realized It Was Never Redeemed And Their Reply Was I Must Have Misplaced It And There Was Nothing They Could Do For Me. (great Customer Service Huh?) I Explained The Promotion And The Representative Informed Me That She Had Never Heard Of This Promotion And They Have The Right To Cancel Any Promotion Without Notice (does This Sound Fair?). I Then Called My Dealership Who Did Assure Me That I Was Entitled To The Free Oil Changes And I Was Not Going Crazy. I Spoke To Corporate Again And They Still Insisted That There Was No Promo. The Dealership Was Very Helpful In Trying Settle This Issue, We Thought It Was Settled . I Called Today To Schedule My Oil Change And Yup There Was Nothing About A Free Oil Change. Long Story Short I Believe The Dealership Is Doing My Oil Change To Keep Me Happy And Although I Do Appreciate It I Am Mad As Hell With Mitsubishi, I Did't Like The Attiude From The Corporates Customer Service Rep Or The Supervisor That Called To Tell Me There Was Nothing They Could Do About That Promotion But She Was Sending Me A Coupon For A Free Oil Change Anyway. I Told Her I Wanted The 4 That Were Part Of My Purchase Agreement.she Acted Like She Was Doing Me A Favor. No Such Luck. What Ever Happen To The Customer Is Always Right And I This Case She Has It In Writing!!!!!! I Just Want To Say My Dealership Has Been Terrific.

20
Nov

Posted by Anonymous


on 11/20/13 at 6:13PM

The customer service is so bad that I do not want to even count on it. Let me tell what kind of company this is, they changed my account number and I went to sign in online to pay my bill and the system is telling me there is a system error. To make matters worse, I talked to customer rep and she told me she cannot take my payment because the system will not allow her to take it. To add more salt to the wound I tried to pay by money gram and western union and their system states that my account is invalid. The customer service wants me to mail my payment. For what if you cannot give me a valide account number. I am so frustrated with this place!!!!!!!!!!!

11
Nov

Posted by Anonymous


on 11/11/13 at 7:22AM

I have a Mitsubishi WD57733, and the TV screen showed one white dot a week ago and now we have 3 white dots on the screen. I researched this and found it is a problem in the brain and a chip needs to be replaced. Please instruct how to proceed with getting this issue resolved.

30
Sep

Posted by Majid


on 9/30/13 at 2:02PM

TO WHOM IT MAY CONCERN



as i am owner of your products, i need your help to have full information about my car. My car is a Pajiro model and engin no.:6G74.

i need manual notebook too.

thanks in advance for you support.

16
Sep

Posted by Patrudy


on 9/16/13 at 7:24PM

Hi Ruben and tracy,



I purchased my 2012 lancer gt from you both last year in may of 2012 and get my car serviced there every time my car is due for a service, and every time I take my car I receive horrible customer service. I myself work at a car dealer, so I know all about customer service. I work for the #1 Mercedes dealer in the country fletcher jones motor cars, so like I said I know all about customer service. I know for a fact that Mercedes is #7 in customer service and Mitsubishi is in last place in customer service. I'm writing to you both not to Bragg about where I work or trying to get anything out of this email, but to inform you that you really need to work on that. I've purchased 2 cars already from Mitsubishi one with the Ontario store where I purchased my car with you, and one at south coast Mitsubishi where I also got horrible customer service that is why after that horrible experience I received there I purchased my car at your store. When I purchased my car at your store I had a good experience from you both Ruben Avila and Tracy sakowicz whom I purchased the car. After my experience when I purchased the car both the Subaru and Mitsubishi dealer the customer service went down hill. I even spoke to a sales manager about 15 minutes ago from writing this email to inform him about my experience and even he gave me attitude, that's just ridiculous. I really like the brand Mitsubishi and I will keep buying cars from Mitsubishi but the customer service is horrible makes me not want to ever purchase a car from any Mitsubishi dealer ever again if I'm going to get treated like this every time. So I just wanted to inform you and pass up this information so you can really and I mean really work on treating your customers better. I know all about customer service I myself work with customers everyday, I'm a collision advisor and I treat my customer really good so there shouldn't be any excuse doesn't matter because of where I work or which brand I work for, when dealing with customers you got to show them a good experience not a horrible one like the one I've received every time I go to your dealer. My name is Patrick Rudy Navarrete vin:

I had a service appointment tomorrow at 9:30 but I cancelled it and made my appointment with san Bernardino Mitsubishi

Thank you for your time and I hope you take this email in consideration or you will definitely start losing customers

15
Sep

Posted by Anonymous


on 9/15/13 at 2:56PM

I have taken my Endeavor to the Mitsubishi service department four times since August for AC repair which cost $760.00 and it still is not fixed. I was told that it would take a while because the dashboard would have to be removed in order to fix the problem which occurs quite a bit in these vehicles. The first two times I was not offered a loaner car but the last two times I was provided a rental car. The Service Manager stated that he did not know what was going on or why it was still leaking. I feel that this is totally ridiculous. The service personnel are usually nice and friendly but now it seems as if it is my fault that the situation problem is not being resolved after four attempts. I am very angry myself for having to deal with it.
Carolyn H. Birmingham, AL

29
Apr

Posted by Anonymous


on 4/29/13 at 1:47PM

I need a manual for my Mitsubishi DVD, Model #DD-1000, serial #105-213.



It's not available on line.



Please advise,



Dolores Wiener

12
Feb

Posted by Anonymous


on 2/12/13 at 5:04AM

I Am So Disappointed In Mitsubishi Corporate Spoke To A Nasty Secretary ,after Explaining My Credit Refund Issue From Mitibusishi All Star Sayerville, For $200.00 Was Just A Joke They Went Out Of Business Shortly After My Honerable Refund.!!!! Corporate Secretary Basic, Oh Ill Give U There Phone Number Ok Well Just Got Done Explaining To Her Ive Been Calling For Months And The # Is No Good They Closed Shop!!!!out Of Business. A Franchise Or Not Coporate Doesnt Care Of The Integrety Of There Shops????????? Did Not Get A Credit Money Refund Just Got Credit For Ongoing Service. Oh And No One Will Honor The Credit.

15
Aug

Posted by Askar


on 8/15/12 at 5:47AM

I live in Baku Azerbaijan and have been trying to fix my home AC for almost a month. However, I still cant get my AC done thanks to the quality service of Mitsubishi in Baku Azerbaijan.

Persons came to my home 3 times and told that all parts were working properly and last time they took the part of the AC to their office to find out the problem.

Then, surprisingly told that the Main Board of the AC doesnt work properly. However, they themselves previously confirmed that it had been working well.

After all, I am still waiting for the Mitsubishi service to call me for a new surprise.

Unfortunately, the customer HAS TO accept what they say as we dont know what is working what is not.

This way, the level of the trademark is getting down due to the quality of the servie provided.

Lets see what will happen...

25
Mar

Posted by BOSCOE


on 3/25/12 at 6:22PM

re - FI - NATHAN - MAX MADSEN MITSUBUSHI -DOWNERS GROVE - DEAR Mitsubushi,
I recently was treated with the most disrespectful, derogatory, and unprofessional conduct by THE finance employee at Max Madsen in my 35 yrs of doing business with car dealerships. I am a highly successful career individual who experienced a lapse in financial credit due to medical bills last yr. Steady employed with high income. Your finance staff treated me in the most degrading way i could have ever imagined- lecturing me and criticizing me for my credit. While I am going to purchase an Evo I have given Subuaru a secondlook out of principle. This is very unsettling and your company needs to know who is representing you in a most negative manner- and his mgr as well.
I have never been more insulted. I would appreciate a response from your company - Joseph Johnson
boscoe3/25/12 5:57PM

Viewing Mitsubishi customer service reviews 26 - 35 out of 35
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