Mercedes customer service news

Find the latest Mercedes news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.

Mercedes closing Montvale customer care center


Mercedes-Benz is shifting customer call center and information technology operations out of Montvale as part of its ongoing transition to its new Georgia headquarters, according to a federal WARN notice. As a result, New Jersey will lose more than 100 ...

Mercedes-Benz of Music City Spearheads Innovative Pilot Program


When Mercedes-Benz announced it wished to test a bold new service the company chose two markets: Nashville, and Philadelphia. The luxury vehicle subscription service, dubbed the Mercedes-Benz Collection, is unlike any currently being offered by vehicle ...

Mercedes-Benz USA and Mercedes-Benz Financial Services Announce “Mercedes-Benz Collection”


About Mercedes-Benz USA. Mercedes-Benz USA (MBUSA), headquartered in Atlanta, is responsible for the distribution, marketing and Customer Service for all Mercedes-Benz products in the United States. MBUSA offers drivers the most diverse lineup in the ...

Mercedes-Benz To Pilot High-End Vehicle Subscription Service


Mercedes-Benz USA and Mercedes-Benz Financial Services USA announced news on Thursday (April 12) that they are gearing up to launch Mercedes-Benz Collection, a luxury vehicle subscription service. In a press release, the companies said the service ...

Mercedes-Benz vehicles with seatback issue recalled


MBUSA will notify owners, and dealers will inspect the locking of the seatbacks, replacing the seatbacks lock, as necessary, free of charge. The recall is expected to begin May 25, 2018. Owners may contact MBUSA Customer Service at 1-800-367-6372.

Mercedes-Benz USA Debuts New Brand Campaign – “What Makes Us” – Showcasing Championship-style Innovations


ATLANTA--(BUSINESS WIRE)--The new “What Makes Us” brand campaign for Mercedes-Benz USA (MBUSA), which began airing during the Masters, celebrates the company's ongoing commitment to reinventing what is possible, including innovations in luxury ...

Mercedes-Benz of Coral Gables Hosts Tony Kanaan and More


As part of the spring sales season, a special event was held at Mercedes-Benz of Coral Gables to highlight the top of the line in automotive excellence – the AMG series from Mercedes-Benz. Special guest Tony Kanaan, a one-time winner of the ...

Mercedes-Benz USA Reports March Sales of 28407 Units


Mercedes-AMG high-performance models sold 2,696 units in March, with a total of 7,619 units sold year-to-date. Separately, Mercedes-Benz Certified Pre-Owned (MBCPO) models recorded sales of 10,554 vehicles in March, an increase of 6.5% compared to 9 ...

Mercedes-Benz of Coral Gables Hosts Tony Kanaan and Other AMG Enthusiasts


... and the first in Florida awarded a Mercedes-Benz franchise in 1957. The company is admired industry-wide for its continued record sales and its reputation for superb Customer Service. Bill Ussery Motors' companies include Mercedes-Benz of Coral ...

Mercedes-Benz recalls model year 2017 E300 4Matics, E300s and E43 AMGs


Photo source: Mercedes-Benz Mercedes-Benz USA (MBUSA) is recalling 20 model year 2017 E300 4Matics, E300s, and E43 AMGs fitted with LED headlights. The headlights may be misadjusted, possibly resulting in the low beam headlights insufficiently ...

Mercedes announces innovation lab as it opens Sandy Springs HQ


Axel Harries, Mercedes vice president of product management and sales. hailed Atlanta's ecosystem of startups, entrepreneurs, universities and tech talent. “Connectivity, autonomous driving, sharing and electrification are the four major trends that ...

Mercedes-Benz USA Celebrates Grand Opening of New Headquarters


ATLANTA--(BUSINESS WIRE)--Mercedes-Benz USA (MBUSA) today held the official grand opening of its new headquarters in Sandy Springs, 14 miles outside of the heart of Atlanta. Among the distinguished guests joining Dietmar Exler, MBUSA president and CEO ...

Mercedes-Benz headquarters opens with praise from governor, mayors


Mercedes-Benz USA's new headquarters officially opened March 15 in a ceremony where Gov. Nathan Deal marveled at the glass design and the mayors of Atlanta and Sandy Springs tooled around on a three-wheeled 1886 proto-car. “It's pretty difficult to top ...

Mercedes-Benz USA Posts Best-Ever February Sales Volume with 24760 Units


ATLANTA--(BUSINESS WIRE)--Mercedes-Benz USA (MBUSA) today reported best-ever February sales of 24,760 units, increasing 1.0% from the 24,522 vehicles sold during the same month last year. Mercedes-Benz Vans also reported best-ever February sales with 3 ...

Model year 2016-2017 Mercedes-Benz Sprinter 2500 and 3500 vans recalled


Photo source: Daimler Daimler Vans USA (DVUSA) is recalling 17 model year 2016-2017 Mercedes-Benz Sprinter 2500 and 3500 vans, equipped with folding seats. The unloaded vehicle weight (UVW) label on these incomplete vehicles may be incorrect. The ...

Mercedes-Benz X-Class: What is America missing out on?


Mercedes-Benz's foray into the pickup truck market begins in earnest with their new luxury X-Class. As the new truck begins to arrive into international markets, what is the US missing out on? In a landscape dominated by giants, the American mid-size ...

Mercedes-Benz Salutes Atlantans with a Heart of Gold on ...


ATLANTA--(BUSINESS WIRE)--Mercedes-Benz USA (MBUSA) today released the latest in a series of vignettes called “Greatness Lives Here” (GLH) in which the company recognizes local Atlantans who have a heart of gold and are going above and beyond in their ...

Mercedes-Benz Appoints Publicis as Global Agency Network and Digital Agency


Daimler named Publicis as its new global agency network and digital agency partner for Mercedes-Benz, following a six-month review process conducted by Daimler's internal team and global management consultancy The Observatory International. Arthur ...

2019 Mercedes-Benz A-class Debuts, Will Spawn at Least Three Models for US


It's kind of funny that the Mercedes-Benz A-class has never been offered in the United States, given that the U.S.—and more specifically, California—was a key reason the brand ventured to launch a vehicle below the C-class at all. See, in the early ...

2019 Mercedes-Benz A-Class: Here It Is


Mercedes-Benz revealed the all-new A-Class hatch today in Amsterdam, complete with the new corporate face, a fully upgraded interior, and tons of tech features. On the outside, Mercedes has given the A-Class its new corporate face, first seen on the ...

Mercedes-Benz USA Reports January Sales of 25307


ATLANTA--(BUSINESS WIRE)--Mercedes-Benz USA (MBUSA) today reported January sales of 25,307 units, compared to 25,527 vehicles sold during the same period last year. Mercedes-Benz Vans reported best-ever January sales with 2,191 units (up 6.9%) and ...

For Mercedes-Benz, this Year's Big Game is Played on the Small Screen


ATLANTA--(BUSINESS WIRE)--For Mercedes-Benz USA (MBUSA), this year's big game is actually called “Last Fan Standing,” and you can bet this chance to win a coveted Mercedes-AMG high-performance sports car will go into overtime! While New England and ...

For Mercedes-Benz, this Year’s Big Game is Played on the Small Screen


ATLANTA–(BUSINESS WIRE)–For Mercedes-Benz USA (MBUSA), this year’s big game is actually called “Last Fan Standing,â€� and you can bet this chance to win a coveted Mercedes-AMG high-performance sports car will go into overtime! While New England ...

2018 Mercedes-Benz E350e Plug-In Hybrid


The lack of any diesel versions of the current E-class in the United States is cause for sadness and regret in some quarters, but we can understand Mercedes-Benz's reluctance to bring them here given the awkwardness of that whole Dieselgate thing. Yet ...

First Ride: 2019 Mercedes-Benz A-class


Even though we won't get it in the U.S. market, the new 2019 Mercedes-Benz A-class hatchback is a big deal. That's because it ushers in an entirely new generation of front-wheel-drive models from Mercedes-Benz, several of which will reach our shores. U ...

He killed a transgender teen he was in love with. A Sun Herald reporter will tell the world why


Authorities found the body of Mercedes Williamson hidden on the property where her boyfriend grew up in a small community in George County, Mississippi. Her boyfriend, a Latin Kings street gang member named Joshua Vallum, later admitted to hitting the ...

Mercedes-Benz Recall of certain GLC Class vehicles


Summary: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016-2017 GLC300, GLC300 4MATIC and GLC43 4MATIC vehicles. These vehicles may have misadjusted headlights, possibly resulting in the low beam headlights insufficiently illuminating the ...

Mercedes-Benz Recall of certain G550 & G550 4×4 Squared vehicles


Summary: Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2017 Mercedes G550 & G550 4×4 Squared vehicles. The vacuum hose for the brake booster may collapse resulting in increased braking effort. Remedy: MBUSA will notify owners, and ...

Mercedes-Benz USA Closes out 2017 with Best Sales Month Ever ...


Mercedes-Benz USA (MBUSA) today reported highest monthly sales in its history with a best-ever December total of 35203 units, an increase of 10.0% fr.

The new Mercedes-Benz G-Class


Mercedes-Benz USA (MBUSA), headquartered in Atlanta, is responsible for the distribution, marketing and Customer Service for all Mercedes-Benz products in the United States. MBUSA offers drivers the most diverse lineup in the luxury segment with 15 ...

2019 Mercedes-Benz G-class


Schöckl is a scenic, 4741-foot mountain peak that stands proud of the landscape surrounding Graz, Austria, not far from the Magna Steyr assembly plant where the Mercedes-Benz G-class SUV is still largely hand-built under contract for the three-pointed ...

Mercedes-Benz of Jackson welcomes customers to new Ridgeland location


Ridgeland is home to the newest Mercedes-Benz dealership in the Southeast. Built from the ground up, the dealership is a beauty with a sleek design, a showroom with an all-glass front and soaring ceilings and technology to make service more efficient ...

Mercedes Raises the Bar with 2019 CLS 4-Door Coupe Debut in LA


German auto brand Mercedes-Benz unwrapped a sleek smooth, new 2019 CLS midsize premium sedan this week in Los Angeles. The third-generation CLS, which bowed initially in 2003, and was last redesigned in 2012, now captures the luxury maker's ...

Mercedes-Benz USA Reports November Sales of 30838, up 1.6%


ATLANTA--(BUSINESS WIRE)--Mercedes-Benz USA (MBUSA) today reported November sales of 30,838 units, an increase of 1.6% from the 30,363 vehicles sold during the same period last year. Mercedes-Benz Vans reported best-ever November sales with 3,274 units ...

This week's recalls: Mercedes-Benz


Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2015-2016 C63 AMG, 2015-2017 C63S and 2017 C63S AMG Coupe and C63 AMG Cabrio vehicles. The rear axle differential ... Owners may contact MBUSA Customer Service at 1-877-496-3691.

A peek inside Mercedes-Benz USA's new headquarters


While the new facility is MBUSA's corporate headquarters, its on-site employees will be more specifically focused on sales, marketing and Customer Service, not designing or manufacturing cars. “So there [are] no secret labs,” Exler said. On the outside ...

Mercedes-Benz USA HQ to be bathed in natural light


When Mercedes-Benz USA's new headquarters in Sandy Springs opens in March, it will be bathed in natural light. “The only artificial light is these lights up there,” Stephen Swicegood, principal with the architectural/design firm Gensler and the ...

Mercedes-Benz Is Giving the G-Class a Facelift


Here's a look at the limited-edition models that will be the last of their kind. By Sam Dangremond. Nov 13, 2017. Mercedes-Benz G-Class. Mercedes-Benz. After nearly 40 years of production the Mercedes-Benz G-Class is getting a makeover in 2018, and the ...

Daimler unveils new 'Ask Mercedes' customer service chatbot


Daimler unveils new 'Ask Mercedes' Customer Service chatbot. The digital assistant will be rolled out globally. Reuters. Nov 7th 2017 at 11:34AM. Share; Subscribe; 0 Comments. German luxury car maker Daimler is set to combine a range of digital ...

Daimler unveils 'Ask Mercedes' customer service chatbot car owners can use while they drive


German luxury car maker Daimler is set to combine a range of digital customer support experiments into a single voice-activated app that is available whether users are driving their cars, sitting at home or on the go. Chief digital officer Sabine ...

Mercedes-Benz USA Reports October Sales of 28955, up 1.0%


ATLANTA--(BUSINESS WIRE)--Mercedes-Benz USA (MBUSA) today reported October sales of 28,955 units, an increase of 1.0% from the 28,659 vehicles sold during the same period last year. Mercedes-Benz Vans reported October sales with 2,446 units and smart ...

2018 Mercedes-Benz X-class Pickup


Expectations could hardly be higher than when Mercedes-Benz, the brand with the motto “The best or nothing,” sets out to enter a market segment. After years of choosing “nothing” as it regards vehicles with a cargo bed at the back, and following years ...

Mercedes-Benz recalling nearly a half million vehicles


A Washington, D.C., reporter for more than 30 years, Jim Limbach covers the federal agencies for ConsumerAffairs. Previously, he was a reporter and news anchor for Associated Press Broadcast Services, where he covered business and consumer news as well ...

Mercedes-Benz recalls 400000 cars over airbag fault


Daimler is recalling 400,000 Mercedes-Benz cars in the UK over faulty airbags after reports that they had been prematurely deploying. The recall will apply to A-Class, B-Class, C-Class, E-Class and CLA models built between November 2011 and July 2017.

Mercedes-AMG GT C / GT C Roadster / GT R


Sporting an adaptive adjustable suspension, active aerodynamics, and trick rear-axle steering, the track-focused variants of the GT are mesmerizing and marvelous machines. Specially built by Mercedes-AMG, the GT C—which is also available as a ...

Mercedes commits to hydrogen fuel with GLC F-Cell hybrid


Electric and Hybrid Vehicles · Automotive Industry · Mercedes-Benz · MSNBC political analyst Mark Halperin losing book deal and TV jobs over sexual harassment claims · Congress tries to squeeze more out of Social Security, wrecking its Customer Service ...

Mercedes-Benz USA Reports August Sales of 25373


ATLANTA--(BUSINESS WIRE)--Mercedes-Benz USA (MBUSA) today reported August sales of 25,373 units, compared to 28,404 vehicles sold during the same month last year. On a year-to-date basis, Mercedes-Benz retails totaled 213,242 units, down 2.9% ...

Mercedes-Benz Stadium opens its doors | Full coverage, photos


Aug 26, 2017; Atlanta, GA, USA; Arizona Cardinals linebacker Josh Bynes (45) tackles Atlanta Falcons wide receiver Nick Williams (15) during the first half at Mercedes-Benz Stadium. Mandatory Credit: Dale Zanine-USA TODAY Sports. 01 / 31. Aug 26, 2017 ...

Mercedes-Maybach Unveils a Stunning New All-Electric Luxury Convertible


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2018 Mercedes-Benz Updates Include New E400 Sedan, Nine-Speed for C300


Launching the new W213-generation E-class with a four-cylinder E300 as the only non-AMG model was a risky move on Mercedes-Benz's part, so Mercedes is hedging its bets for the the E's second model year by adding a six-cylinder E400 to the sedan ...

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