Mattel customer service

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Customer Service

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Phone: 800-524-8697

  • How to reach a live person:
    • Press 1 for English
      Press 3
      Press 2
  • Hours of Operation:
    • Mon-Fri: 9am - 7pm ET
      Sat: 11am - 5pm ET
  • Email:
    • This information has not been added.
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  • Description:
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User Reviews

25
Jul

Posted by Anonymous


on 7/25/18 at 10:27PM

I bought a Barbie bag but it is torn with in 3 months i want replacement please do it as soon as possible...

14
Feb

Posted by Anonymous


on 2/14/18 at 3:15AM

Dear Sir/Madam,

Could you please give me the email address for customer service in the US?

I would like to get my feedback through to US head office please.

Thanks and regards,
Ms Tan

18
Nov

Posted by Anonymous


on 11/18/17 at 1:40AM

Hello. I am a concern customer, why is the white Barbie doll head is on sale and the black one is regular price, they are the same dolls, just different colors.

26
Dec

Posted by Anonymous


on 12/26/14 at 12:57PM

I bought 2 of your Boomco Rapid Fire guns. My family loves them. We watched 2 videos on them and read the instructions that came with them. We cannot figure out what do you use the red ball for? Please email me and explain it to me. Thank you, Cindy

20
Nov

Posted by Anonymous


on 11/20/14 at 11:12AM

Hello my name is Carol Colwell and I tried to find a email address to email you at but could not. I work for a company that sells your Barbie dolls I just wondering why you didn't make a Barbie doll for little girls that are suffering from cancer she could be dressed in pink with no hair and maybe even make her a couple of wigs the proceeds could go to cancer research something to think about if you want to email me it's thank you and have a blessed day. Carol Colwell

View all 7 Mattel customer service reviews »
Customer Service Ratings

Based on 260 votes.

3.0

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Mattel customer service news
Barbie-Hersteller Mattel streicht 2.200 Stellen

New York (APA/AFP) - Barbie-Hersteller Mattel streicht 2.200 Stellen weltweit und verkauft seine Werke in Mexiko. Das Unternehmen will in den kommenden zwei Jahren insgesamt 650 Mio. Dollar (556 Mio. Euro) einsparen, wie Mattel am Mittwoch mitteilte.

Barbie is on a roll: The good news from Mattel's dismal quarter

Hidden within Mattel's announcement of plunging sales and massive layoffs were two bright spots that may be the key to the toymaker's turnaround – and they've been around for a combined 100-plus years. Barbie, the 59-year-old doll that's Mattel's ...

More Bad News: Mattel is Shutting Down American Girl Operations in Wilmot, Wisconsin...

For the past few years, Mattel's American Girl subsidiary has been running into problems. Sales have been dropping by the double-digits as habits change (damn the devices!) and other companies' 18" dolls have started to catch up to them in terms of ...

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