MasterCard customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from MasterCard.

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Viewing MasterCard customer service reviews 26 - 47 out of 47
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09
Feb

Posted by Anonymous


on 2/9/13 at 7:27AM

your customer service branch is the worst in the history of credit card service. simple remedys for issues that cant be fixed simply because your customer service is a sleep on, on drugs, drunk or whatever thay are doing while at work. all I need to know is where my replacement card is and the status

very very simple

also how can I get money thru a wireless transfer, or maybe im reading it wrong, all I know is I have tried and tried and tried to speak to someone and have been transferred , hung up on ,sent to the wrong person talked to someone with no answers,and all the things higherone can come up with to not fix or remedy the issue

how can something so simple be made so difficult

all the money I have is on that card and I trusted higher one to be deceived by this company

its simply not that difficult to access someones card number and help its customers access money. I cant even buy food for my kids because higherone is so indifferent,unprofessional, and simply uncareing about its card holders. I will make sure I tell and blog everyone how your company handles its business.if it were a group of doctors treating a patient that person would stand a snowballs chance in hell of surviving the exam let alone the surgery

my phone number is please call ...... ill be here at home since I cant go to the store with no money

20
Dec

Posted by Anonymous


on 12/20/12 at 12:41PM

Your customer service SUCKS. You guys need to get REAL people on there to talk to us instead of recordings. And you guys need to make the process easier.

14
Oct

Posted by DY


on 10/14/12 at 8:17PM

Tried to report a Phishing scam that was being used and customer service could not put us in contact with anyone that could help. Asked us to go back to the card issuer. Thanks but the card issuer would not have been able to assist because it involves a phisher using Mastercard Australia Ltd which is a deregistered company. Good security think I will change my Mastercard

24
Sep

Posted by Anonymous


on 9/24/12 at 4:50PM

I have a Higher One MasterCard with the University of Montana and I have tried to contact them first for a replacement card only to stay on the phone for over an hour just to get hung up on twice. I called back again to have the card canceled and was put on hold for an hour just to get hung up on again. I contacted a supervisor here at Mastercard to let them know that their name was being drug through the dirt by this company just for them to tell me I had to get a hold of Higher One who only hangs up on me. With no help, me and my entire family including all relatives will now cancel all cards with the MasterCard symbol on it including all credit cards. Hopefully you can take your name off of that card before I talk to all of my friends at the University of Montana. From what I heard it might already be too late. Most of the students are already pissed with the service that they received. Now I will expand out side of the University and let the public know what is going on. I think that it is wrong to take advantage of a student in school. We have enough to work on.

01
Jul

Posted by rtr2019


on 7/1/12 at 8:10PM

I stopped by a Shell gas station at 2197 S Hamilton Rd in Columbus Ohio to purchase a couple sodas and was informed they have a $5 minimum to use a credit card. (the business is called Marshall Enterprises) My understanding was this was not an acceptable practice, and the agreement to be able to use credit cards meant no minimum. How do I report this business? If they can't play by the rules, I don't think they should be permitted accept Visa and MC.

02
Apr

Posted by Anonymous


on 4/2/12 at 9:55AM

I have been trying to contact mastercard customer service unsuccessfully. I finally got hold of someone and when he switched me over I was cut off. This is very annoying. Your system is too complicated. When I travel overseas you put a lock on my credit card supposedly for my benefit. Yet when I try to let you know that I will be traveling overseas I can't get through.

03
Dec

Posted by Lynn


on 12/3/11 at 12:39PM

Just purchased two $100 gift cards. At checkout, I was charged an additional $5.95 for an activitation fee. Yes, in small print, the fee is on the card. But I would not have purchased if I had taken the time to read the fine print.

30
Oct

Posted by Blooming Garden Inn


on 10/30/11 at 9:42AM

Surprised that 'customer service' is not free. Just needed to check the ID on a cc on file, then asked to pay $42.00. Sorry. That's disappointing for us, as we've handled many M/C accounts, and the first time we've asked for assistance.

23
Aug

Posted by Anonymous


on 8/23/11 at 8:24AM

Two charges made against my Master Card included a $39.95 Mastercard "Convenience Fee" - a total of $79,90. In other words, I was charged for using Mastercard. Never happened before with any card. Appears to be inappropriate !!! If this is acceptable policy and condoned by Mastercard, I'll be more vigilent about the use of Mastercard in the future. For more particulars, if interested, e-mail contact is [email protected]

03
Jun

Posted by dissatisfiedcustomer


on 6/3/11 at 2:15PM

as a master card holder I was exceptionally dissatisfied with your customer service. I was double charged for a product that I did initially purchase for the ammount of $47. I charged that to my card on a thursday, come friday I get two charged from the same company in the ammount of $47 dollars totalling $94 dollars be charged to my account. I call the company in which I initially charged the $47 to and they were very helpful and informed me that there eas an error with the processing center of mastercard and refunded my initiall purchase. I then call the customer service center to speak to them about the charges on my account and in the process of trying to speak to the rep who barely spoke any english I am told that they can't assist me and tell me that they have to transfer me to a different department. After being on hold for 20 min I then am transfered to an automated machine where it askes me to put in my information and the automated system can't recognize my information after about a good 15 min of this I am then put on hold where I then wait another 20 min only to find out that I was transfered to the wrong department in the first place to begin with. I am extremely upset and dissatisfied with your customer service. I will never again in my life use mastercard. I will stick with my visa.

24
Feb

Posted by gb1989


on 2/24/11 at 3:54PM

I was on hold for 20 minutes, when i finally did reach someone they weren't helpful and transferred me to the wrong department. Not once but three times, I'm very dissatisfied with their customer service. My issue is still unresolved even after multiple call attempts. If I was over master-card customer service i would be ashamed of myself. Do yourself a favor and cut your card up now to save yourself from later unresolved issues with master-card. Simply pathetic.

13
Feb

Posted by Anonymous


on 2/13/11 at 11:40AM

Just got off phone with them and they were very polite and helpful.

03
Jan

Posted by donotcallme


on 1/3/11 at 8:24AM

just tried this after spend all morning on hold and it worked beautifully the first time

11
Dec

Posted by BillJ


on 12/11/10 at 12:27PM

I experienced the worst Credit Card support I have ever experienced in my life, with Capital One Customer Support and Disputes. They use a San Jose, Costal Rica call center for disputes which has reps that are, at best, the very worst at reasonable service. Because, of my very bad experiences, I highly recommend not to pick Capital One Master Card as a Credit Card.

08
Dec

Posted by pblunk


on 12/8/10 at 9:24PM

After reading the other comments on this site, I must add mine. Do not cave in to the newest business model of ignoring the customer's complaints and needs for the short haul of maximizing profits.

18
Jun

Posted by pci


on 6/18/10 at 12:15PM

I called and after being in voice mail hell they gve me an e-mail address and hung up with out ever speaking to a person

24
Mar

Posted by ap3946


on 3/24/10 at 11:27AM

My name is Adrian Pugh. I recently began recieving unemployment. I recieved an mastercard debit card. A couple of days ago I tried to pay my cell phone bill over the phone my card was declined twice even though the funds were available. Upon checking my balance again all my funds were taken from my account. I calle customer service and spoke with a CSA who told me all i could do was wait until it was put back. This was very alarming considering these where all the fundsa that I have and i am Currently looking for a job and dont have a phone. I finally spoke with a supervisor Antonio id (2265) who was quite unprofessional. He basicly told me that I signed to these terms and that i was basicly screwed and that this happens all the time. This really upsets me that this is a standard practice of mastercard. I find this unexceptable of a company such as mastercard. If there is anyone from master card who cares about it customers something needs to be done. This is unexceptable practice. I am truely a unsatisfied customer.And i feel it my duty to speak up for all master card customer who have expericed this situation. I have not recieved so much as an aplogy. I can be reached at [email protected] if anyone cares!

24
Mar

Posted by George


on 3/24/10 at 4:00AM

After pressing all of the correct buttons and finally getting to "5" so that I could speak to a living body, a five minute wait, then I got disconnected. Great service, right. Still better than phoning PAYPAL who tell you what you already know and then hang up on you with no illusion of the opportunity to speak to a living person.

07
Oct

Posted by Nulat


on 10/7/09 at 6:46AM

Nor can you send them an email. FRom their website it looks like they will only accept phone calls, and there record here is evidently dire.

26
Jul

Posted by Anonymous


on 7/26/09 at 7:59PM

on hold with customer servive for 15 minutes now so i had plenty of time to tell everyone how poor their service is

14
Mar

Posted by Anonymous


on 3/14/09 at 2:18PM

After being transferred many times trying to find out why my card was not being accepted I was finally given a phone number to call only to find out they weren't open. I wasted two hours trying to use my card and another hour finding out nothing.

11
Feb

Posted by Pam


on 2/11/09 at 3:03PM

February 11, 2009

Capital One:

As one of your customers, I was amazed to find out what type of customer service your company has to offer. I have never in my 49 years experienced such a lack of concern when my husband and I asked for your assistance on a disputed charge. We have been transferred repeatedly, screamed at and hung up on, transferred to supervisors who can’t even speak English.

We have been trying to resolve a charge dispute which happened on December 2, 2008. After numerous attempts, filling out forms, faxing and mailing, long phone calls, and so on, the problem is still not resolved. On January 27, 2009, the charge was put back on our charge account with Capital One. After another 2 hour phone call and 4 or 5 transfers to different people, and being hung up on…the charge still remains.

My husband, Michael, spoke to a company (Prestigeman Management) via the phone about purchasing “business leads” as he is a financial advisor. The conversation was something to this effect: The company said give us your credit card information and we will fax you a contract with a sample of our “leads” (which we never got) and then if you agree to and sign the contract, we will send you “leads” on a monthly basis/charge. Again, we never got anything from this company after telling them that their contract was a gimmick and we refused to sign. However, the company, without authorization for a specific amount, charged us anyway to the sum of $275.00. The company, Prestigeman, has an “F” rating with the Better Business Bureau with many, many other complaints of fraud and deception.

We just don’t understand why we, as your customer, should have to defend ourselves to you. It seems like you are representing the fraudulent company instead of us, your customer. I have never in my life refused to pay a bill that I owed. My husband and I feel like we have been placed in the position where we have to defend ourselves against trash companies who take someone’s money and give no product in return.

Why is it that we should continually have to fight for this charge to be removed? Where is your loyalty to your customers? I have attached documentation from the BBB that will support my claim that Prestigeman is a fraudulent company with an “F” rating. I have attached my original form that you asked me to fill out. My husband and I have done everything that we can possibly do to prove that we did not get a product in return for the charge; we never authorized a charge in that amount; and we never signed an agreement with the company.

Thank you for your assistance,

Pamela L. Denniston
63204 Logan Way
Bend, OR 97701

Viewing MasterCard customer service reviews 26 - 47 out of 47
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