Posted by Anonymous
Doctor sent father to ER was told "get him there or he is going to die". We got him there and we've been waiting 2 hours and haven't even been to trisge. They could hook the IV up and have him sitting until he gets a bed
Kaiser Permanente customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Kaiser Permanente.
09
Feb
27
Jan
22
Nov
Posted by Anonymous
I've been trying to contact your office to help me to log in on your web site cuz I want to retrieve my Dr'smessage but no one could help me. I tried to log in with a temp. Password but still unable. It always say that the connection to the server is encripted. I waited so long yesterday before I got to the rep. And today 11/22 I was on the phone for 30 mins. Now and I still can't get hold of anyone. What's wrong with your system? My Medical record
08
Nov
Posted by Anonymous
I have been renewing my original prescription for six (6) Flonase 50 mcg written by Dr. Ganshani, who has moved to Irvine inservice hospital. At the time, there was no generic form so they sent me generic Nasarel 30 mcg. 3 refills via telephone was refilled, then 4th was four (4) bottles, then 8th refill was 3 bottles of generic Flonase for 3 refills, with the same direction of 2 sprays into each nostril daily, which almost makes sense except that the sprayer never empties. The last refill dated 5/16/14 was for only one (1) bottle with a charge of $20 dollars co-pay. When I saw my primary physician, Dr. Pak at Harbor McArthur), she thought that was rediculous. One bottle at the direction given lasts less than one month. It was supposed to be for 90 days. I have not reordered since, because I refuse to be cheated. I am almost 87 years old and have arthritis in numerous places along with other problems. I once called for a refill of my pain med for arthritis 14 days before the due date and waited SIX (6) WEEKS before I went to the Harbor McArthur pharmacy for a refill. My wife had to do the same. Is this how you make money to build a new hospital each year?
05
Nov
17
Oct
Posted by nanapamo1
Ive been seeing my doctor for awhile now and the lproblems I have and been having has not gotten better and I havent even gotten a answer to whats causing what Im going though. My doctor always says well I just dont no so all I do is get test done and get no where. When I tell her I still have the problem she just ignores what Im saying. On top of my co pay each time I cant afford it anymore and the co pay for the tests. I dont want meds to make it seem like thats the answer. So I give up and i go back to work and try to deal with it cause I need to get paid to be able to see the doc and pay my bills. Hoe do I hange my doctor and get help..
29
Jul
Posted by nicee28
I am a former cancer patient who has been turned away from being able to see my ENT after two visits to the ER. I was told my insurance was cancelled but never received any correspondence from Kaiser. I'm in my second year of remission but I still need scans, constant checkups and blood work. I have called several...several times to pay whatever premium is required but they will not take the payments. I only way I can see my doctor who diagnosed me with stage 4 cancer is to pay out of pocket.....so irritated, frustrated and beyond belief.....Thanks Kasier...you did it again!!!
21
Jul
Posted by Anonymous
I and my companies have been members of KP for many years. In the last year something has gone very wrong and unprofessional with the system. I have had numerous contacts and been able to get providers appointments with a good and in some cases a great deal of delay. I am sorry but I am prepared to share this information with the press and coming from inside the industry it will prepared with the details needed for review. The single biggest group of issues appears to be with the speciality group providers. The scheduling of appointments or the lack there of or in some cases the almost VA non-accountability is not the history of the company. The providers appear more than willing to discuss the issues. Sorry, you most know or suspect these issues they could not be this bad and someone not know. Thanks, let see all this works out. Customer
28
Apr
Posted by Anonymous
Largo
Md
Please send Undercovet boss to this location now fire arlarm went off to leave the building we ask no we don't need to leave then we hear to return to the building ????? Urgent care is not room very dirty blood on stand floor dusty with lent balls glove dropped on floor not picked up wow what's going on with Kaiser
27
Apr
08
Apr
Posted by johnnyxtran
Don;t really know where to start. I had PK since I was little, for almost 20 plus year. Evening after College, I when to work for a Tech company and I still have KP. but thing go down hill form there. I left and when to another Health Care provider. No I'm back at KP and thing still have problems. It's really funny how a multi million dollar a billion dollar company run is behind other Care provider. I have doubts their service provide to me. I can get this or I don't have that, the info. is not show, etc.,
that really funny. I think their are joking with me or something. I set that I can not change to different Health Care provider until next year. I should have listened to all my friends bad experiences at KP
10
Mar
10
Feb
Posted by Anonymous
to whom it may concern,I am very disappointed with the service that was provided to me. I hope there is a way that you can make life less differcult. I'm leaving the country in 3 week, recently I reach out to my doctor ( who is outside of Kaiser facility but is a doctor whom is recognize by Kaiser as their provider. I was referred to your facility for vaccination before making our trip oversea.
Last Friday after registering my wife and I register at the ground floor to get our Hepatitis A and B and Typhoid vaccination for our trip. We were referred to room 418 for our shot. After waiting there for 45 minute we were place into a room. A nurse came in. We explain the reason for our visit. Immediate she didn't appear too helpful with what we need. She try to discourage us from getting the shot. Than she mention that it would take 3 shot to be full inoculated and the shot would be drawn over 6 month period. Hepatitis B was the only one I know that was true. Hep A and Typhoid should be effective after 2 week. That plenty enough time for us to be protect. She than notice I haven't been seen at the facility for a little while. I explain I just had my test done by my Kaiser Physician about 2 week ago. My wife does see her doctor at the facility, ask if it's anyway possible to receive our shots since we are both here now. She left the room, supposedly to converse with the doctor. After 40 plus minute she came back to inform us they will not be able to do anything for us. It's ridiculous to have 2 seniors like who paying Kaiser every month for this kind of service. Both of us have serious medical issue. Even though CDC only state recommendation of these shot, folk with medical history would be safer to get it as an precautionary. I hope you can resolve this for me asap.
08
Feb
Posted by Anonymous
To whom this may Concern;
My husband had emergency Surgery on Jan.15,2014 at the Kaiser Hospital in Fresno ,Ca. And due to our Physician,finding that my husband needed his appendix out,and surgery, right way. Well thank God he knew it had to be done, because after that he recovery well. But what i would like to say was the staff that took care of him that day in the hospital was very, very, good. They took care of him so well. I have to Thank the girls on the staff which was on the fourth floor in room #415 East,which was Beth H. & Eva H.. And the assistance of Coretti for helping me find the names to these young Ladies, that assist my Husband. Thank you for everything. I'm very Happy with Kaiser Hospital And services.
Thank you,
Maria l.Rosas
29
Jan
Posted by unaceptable
I have tried to contact the southern California Phone number on different days and times and everytime I get the same recorded message_ "WE ARE HAVING HIGHER THAN NORMAL CALL VOLUME, PLEASE TRY AGAIN LATER" hang up!
Such a large institution as Kaiser has allowe their customer relations go to crap!
We have been having the same issue with Kaiser. They do actually just HANG UP ON YOU!
One agent I finally got a hold of started yelling at me on the phone. Saying my ins. is not her problem.
21
Jan
Posted by Disappointed member
I have been trying for months to get a refund due my husband and I of over $500.00 but Kaiser refuse to give it to us. They have came up with all types of reasons as to why we can't get it back. Even to go as far as to say they will apply it to a bill that was already paid for back in June of 2013. He got hurt on his job and needed an MRI after which they made him pay for it even though his company was paying the bill. Telling him he wouldn't be seen if he didn't pay the bill and now they wont return them money like we were told back in Nov 2013.
20
Jan
Posted by Anonymous
I was admitted on Dec 23rd to Kraemer KP Anaheim I requested FULL and Complete hospital records from admission 0600 on 12/23/13 thru discharge on 12/24/2013. I filled out 2 requests . The packet I was given on Dec24 th was IMCOMPLETE . There were no DR. orders or list on routine VS for time there. I was told I would HAVE to PAY for these records when Kaiser has LOST records in the past.
13
Jan
Posted by Anonymous
I work for Denver Health Medical Plan in the Provider Relations Deparment and have questions on claims that are coming through under Colorado Permanent 4 however claims have started coming through as Kaiser Foundation Health Plan has there been any changes in the billing name for 1500 form in box 33. May i request a currect W-9 form fax to attention Renee Trujillo Denver Health Medical Plan Provider Relations. I can also be reach at Claims will be place on hold and RTP letter will be sent.
Thank You
Renee M. Trujillo
04
Jan
Posted by Anonymous
I have tried to contact the southern California Phone number on different days and times and everytime I get the same recorded message_ "WE ARE HAVING HIGHER THAN NORMAL CALL VOLUME, PLEASE TRY AGAIN LATER" hang up!
Such a large institution as Kaiser has allowe their customer relations go to crap!
15
Nov
Posted by angelflis
One of the worse medical office is Escondido California. Make another choice. Sharp Health Care is a good choice! They will cut you off their website while waiting to renew so all your personal info is no longer available to you! You medical record, prescriptions,tests! Kaiser did this!
24
Aug
Posted by Anonymous
I am not a client of Kaiser Permanente but I had a wonderful experience at a Kaiser clinic last week. I went with my sister to her appointment to find out if she has cancer. The procedure was painful and the results of the test were not in our favor. To get to the clinic that morning, I drove my husband's 31-year-old BMW (in order to leave the newer, safer car home with my husband and sons). When we left the appointment, the ancient car wouldn't start! I noticed a security guard (I think his name was Jeffrey) across the lot and asked him for help. He immediately came to help, bringing along his jumper cables. He helped me figure out how to open the hood (tricky!) and then noticed the clamps weren't tightened on the battery. He tightened the clamps and the car started right up without having to use the jumper cables. Jeffrey made a chaotic morning go a little more smoothly and I thank him for that!
08
Aug
Posted by SuzyQ
My daughter-in-law had a baby on August 2nd and left the facility in San Francisco on August 4th after a very difficult delivery. When I had my 2 children back in 1974 and 1980, I received one home visit for each by a RN which was very reassuring being so far from home. I noticed that your organization doesn't have this service and would like to recommend that it be integrated into your program for the benefit on both mother and infant.
Thank you,
Susan Ferrari
17
Jul
Posted by jas
made previous comment about how I could not get call returned on retirement program for form needed completed. called another number told was cust ctr for retirement program but could not help me with address or another phone number boy that answered call was polite and did all he could to help only resolution now to consider contacting insurance comm office can assist in getting info'
17
Jul
Posted by jas
need address to send medicare proof of employment form to kp. was told only one person could give this to me in colo region I indicated, as has happened before, this person does not return my calls was told there was nothing else they could do but lv vm get vm and get info in meetings all day. if I don't get individual in person on 1st call I never hear back last time I left msg with sup and she made it very clear she didn't appreciate my calling supv very rude to me now all I can do is hope she calls since no one else can help
