Read the reviews below to see the experience other people have had when dealing with customer service from Jiffy Lube.
I went to your Tunnersville location today for an oil change. They also changed my cabin filter and left a light they were using attached to my brake. I could not stop my car and could have be killed today. I called the store and all I got was an apology. I am sick to my stomach and really could have gotten more than an apology. Total negligence. My family would have been devastated. Please make sure this doesn't happen to anyone else. Colleen Vitullo
Yesterday 5/30/2017 I want to Jiffy Lube located in Waterloo Iowa Crossroad mall behind Target I went to do an oil change they did horrible job they did not fill the power steering they did not check the windshield washer didn't open anything and a vehicle to look at the wiper blades or anything as they usually do and they did an oil change for $64 and some change without my knowledge I was there for a signature oil change which is 3499 totally a rip-off if Jiffy Lube customer service really care they would follow up with me on that service here's call me
I have multiple vehicles and everytime I go to Jiffy Lube I would have a bad bad experience and every time due to the fact that the guys that serve on the counter are trying hard to add up the bill as high as possible that's one thing second it seems that they use in Hospitality as a strategy to persuade you and convince you that there's things that has to be done to your vehicle when there's actually you have no plan other than doing a simple oil change my experience tells me that this is a street hustle on a street rip off totally.
They always attempt at Jiffy Lube to open the doors for you drive your vehicle in and have you wait in the lobby until your vehicle is done and then when you go to check the work that they done you find that always something is wrong I'm complete if not wrong Jiffy Lube always have other ties that there's a signature oil change for $34.99 but once you arrive there they will add up the bill purposely I have no doubt that these guys are doing something else beside just ripping you off maybe doing something to your vehicle ripping off of wire or cutting up a hose just in purpose to make you pay more I have no doubt that this is the case this is a straight hustling money that they want to rip you off each and every time you go there.
So for me never again Jiffy Lube never again I can go to Sears I'm go to Firestone Midas anywhere else but never again to Jiffy Lube.
I stay in st louis an i went to the jeffy lube 2/28/17 to get a oil change they charge me 180. I been asking for my money.they playing game with myoney i will get a laywer to get my money an im gonna sue ur company for pain an suffering cause i have things to do an i shouldnt have to wait for my money that your employees took from me my name is latonya bevly
Absolutely horrible this is the 2nd time I've had an issue with Jiffy Lube about a groupon for oil change & tire rotation!! Last time they told me my car didn't need it this time they tell me their lift wouldn't lift my truck so they couldn't do it?? Then going to charge me $57 for an oil change and not to rotate the tires on a Groupon that I paid $34 for?? I have now called corporate office 10 times get zero response or a person to talk to? I WILL never take any of my vehicles to a Jiffy Lube ever again
Worst company!!!! They say "Jiffy Lube® takes pride in providing their customers with a quality and consistent experience. Contact us today" that is just bs! They broke my boyfriend vehicle during an oil change and refuse to pay for the bill that I now have to get it fixed. He spend 4 hours in the garage must getting the truck looked at to see what can be done and needs to take it back to get it fixed. He is missing out if work thanks to this. The company does not take responsibility for their employees actions
I just went to the Jiffy Lube store that my wife and I have been taking both of our cars to for about the last 10 years or so and the manager there told me that for GMC cars, they can only put synthetic oil in the car. I asked if he was sure that it was not just that synthetic is recommended but it would be OK to put regular oil in as long as the viscosity was the same as that recommended. He assured me that no, they can only use synthetic for GMC cars. I just called Chevy and they said no, any oil was OK as long as the viscosity was the same. What a scam! Then I tried to call Jiffy Lube customer support and sat on hold for 45 minutes before giving up. Safe to say that Jiffy has just lost our business for the cars in our family.
Got my oil changed about 30 minutes ago at your store on San Jose and old st augustine although I ask and I guess received the best oil etc I still had to pay 80 dollars I made your employee that I had it done at a Hava long Branch for 60 the last time living on a fixed income money is really tight esp this month won't be back to jiffy lube I do understand my car uses a special oil but the difference can feed me several days
I am very disappointed in the service that I received on the 16 of November 2016. I was charged for and oil change, new oilfilter, fuel injector flush and a transmission flush that was never done which caused my engine to lock. I contact the place of business and the General Manager and all I got was a run around.
I went to get oil change. they broke a plastic hinge-like part while getting out the glove compartment drawer to get to the cabin filter and when complained the workers said it was broken before but this compartment was never opened before and this is evident from the fact that the cabin filter was never changed before. Even the store manager was not there and all I could do is write an incident report which I do not think will appear again. I am very disappointed. I came before to this place in downey,ca but never again
I just called the jiffy lube (location Hawks Prairie Lacey WA) talked to the manager Kim, and she explained to me the difference in the prices, and gave me a refund! I told her they did use the high milage oil, but she still refunded the difference! Thank you kim!
I just went to the Hawks Prairie Lacey Wa. expecting to pay less then 50.00 for a oilchange and got stuck paying 76.62! They did it without letting me know how much it would cost! they did not vacuum. Who knows if they did what is said on my receipt?? I will never go there again!
I got a emissions done today at the Riverdale ga location the guy put the wrong vin number on my emissions paper which I didn't know until I got to the tag office and it didn't come up in the system. So I went back to and talk the same guy he told me he couldn't do anything and told me to go to the Ga emissions office. He told me he would have to charge to test my truck again. Smh
I went for an oil change and I was very clear in telling them not to touch my tires, windows or vacumn. When I got in my car , my floors were vacumned my windows all smeared up from trying to wash them and the wrong air pressure in my tires. Don't your people listen to what the customer wants anymore. Now I am missing an earring that was on the floor not to mention change that spilled out of my purse. I will have to take my car some where to correct the tire pressure and then to be detailed to clean the windows properly. I called customer service and they talked over me , would not listen and was generally rude.
I was treated with no respect and was hungry up the phone by the manager same Rosa..he got me in for an interview and said he would call me back and never did said I am not a priority for that company. But they are still hiring also told me with a tone voice he hires who he feels like hiring wow when I have all the quality to work there..that's the types of management they have..
I cannot believe how high your price is with other dealership. 45.00 dollars is very high for a oil change when I can go to a gm dealership and get it cheaper plus have my tires rotation.The manager was not polite. didn't really care what I told him. Believe me I will never be back and I will tell everybody about the service I got plus the price. If you would like to talk to me about this feel free
Mr. Steven Ledbetter, President
My name is Vince Nachylowski, USMC Veteran , small business owner of Vi Nachi Int'l, LLC, Severn, Md. Our specialty is making and selling soccer-balls to increase your customer base and profit. Vi Nachi Int'l, LLC is offering the Jiffy Lube and its venues an opportunity to advertise on our soccer-balls for a reasonable price. Price is based on quantity, size , design , logo , shipping and delivery time. We can provide millions of soccer-balls or as required and support any venue as deemed necessary. Soccer is not only an International Sport but is growing rapidly throughout America, especially in the Maryland, Virginia and Wash.D.C corridor. Soccer teaches one ownership, sharing, decision making and ultimately leadership skills for later in life. Should this type of advertising be of interest to the Jiffy Lube and its venues, please contact us via email or by phone a and leave a message and we will return your call ASAP.
Let's talk to make this a win win situation.
Sincerely,
Vince Nachylowski, President and Owner
Note: Veterans tax break
Website is www.vinachisports.com
Just had my oil changed by another company, they informed me that during my last oil change the oil plug rounded was stripped because it was put on too tightly. They told me to call Jiffy Lube to inform them that this had happened and the store manager pointed his finger at the company that just changed my oil. Now I'm going to be out of the money that it's going to cost to fix your mistakes. I'm disappointed in the level of customer that the manager had and how he was quick to tell me this was not their problem.
