Read the reviews below to see the experience other people have had when dealing with customer service from Jamba Juice.
Commenting on your employee by the name of Mr. Isaac Knight in Chgo location on Madison st, he was very courteous, polite and made me the best and healthy smoothie,I wanted to talk to his manager but I was in a hurry, this young man is definitely management material! Thanks for the great jamba juice experience and I will spread the word.
I visited your Antioch ca location quite frequently due to my last 3 visits I will not return no professionalism what so ever I had to be refunded twice because they skipped my order by at least 10 people and today was the final straw there system went down understandable but there was 5 people standing in line as 3 associates we're communicating amongst themselves 15 minutes later the said we're closed period.
I purchase $150 to $250 weekly from Jamba Juice, you can look up my phone numbers as needed to prove. I have been coming to Jamba Juice Wellington since they opened. Yesterday I purchased 2 oatmeals which were half cooked and served. After I got to work which is 45 minutes away we started eating and it was raw. I called store right away and spoke to the gentleman Danny. He explained it is better when it sits for awhile and told me I could replace them. In which I advise I am at work. He said no problem I will leave a note for my manager you will be coming in the am to replace. This morning I called and spoke to your manager Heather whom said she is only replacing one and she didn't see the note. She asked why didn't I bring the oatmeal back. I explained to her I work 45 mins away and I had already paid for them and did not get reimbursed from the other person. Had I know she wanted me to save the oatmeal instead of disposing I would have brought the following day before I went to work. She said we only have an in store policy. I explained to her that isn't right and I will not be purchasing anything else from Jamba Juice ever again and to cancel my order for this morning for the 4 Acai's. She knows me by name. She said OK sarcastically. I will be reporting this customer service to other sites as well as posting the pics of the broken glass/hard plastic that was blended in the smoothie in the acai on a prior visit. This was a dangerous situation but I just let the manager know. Because things happen. But rectification is golden. As a business owner and a professional; I would have never ever handled this situation like this over $3. But now you have lost me as a customer as well as all my family members. I will not step foot into your establishment ever again with this manager. Aren't businesses built on customer satisfaction???? I guess not Heather proved that. Wellington FL location
My daughter and I were just at Hanna juice located At The Crossings in federal way wa state. It was aroun 9 when we arrived 2 girls trying to make our drinks, we were the only 2 customers. I asked for apples and charge and my daughter for a peanut butter No bananas and no honey because she is diabetic (and she is pregnant) . They didn't start our drinks right away, instead they were washing blenders and getting all kinds of ingredients from the back such as the peanut butter, the apples, the lemons, it took them 27 min to make 2 drinks. While preparing the drink for my daughter we realized they put bananas and honey, the girl was upset about having to make the drink again even though the ticket said no bananas and honey... as for my drink the girl forgot to put the yogurt, so she had to add that at the end and had to add extra stuff to make it work. While they were fixing our drinks a lady came in (older) both stopped making our drinks and took the ladies order and read it together, then they continued. By the time we left, 27 min later, the lady had already been waiting for about 12 min and started complaining as well. I want to make a point that I've worked retail for 23 years and this is some of the poorest service I've ever had, needless to say the actual medical issue with my daughter if we haven't catch the bananas honey issue. I don't know who's franchise that location belongs to but this person needs to be there and see the horrible customer service. He or she is loosing money because of the incompetence and bratiness of 2 teenagers. The name of one of the girls was brandy.
Rude employee's. I have been doing busy with this location for over a year, and I have had several incidents. Well this just took the cake. I work right around the corner form the location, so on Sat 05/20/2017 I was on my 10 minute break. I placed an on-line order for a: "Apples ââ?¬Ë?N Charge: at 11:17am, I waited about 05 minutes, then walked over (the on-line receipt) ..I walked over to the store about 11:20, and well their was a line out the door, and the employee's were stressed, and over whelmed and my order wasn't even made, not even pulled. When I asked about the employees looked confused. I told them I would back in 30 minutes or less (I'm in here all the time)..I went back about 12 Noon, and some rude Millennial (male) employee stated: "We made it, but we didn't think you would be back, so we threw it out". I asked for the manager and was told one was not available. I'm done with Jamba. Not again! This is the 3rd bad experience I have had with this location., and I'm threw with Jamba Juice. Screwy store.
Just went into Jamba juice by South Center and tried to order a juice but they were out of almost everything, maybe you should close the store. The cashier was happy to see me leave with out placing an order. Used to be a good place to get a unique juice, but not anymore.
I always come to this location, in the morning and they seem to be very friendly. I came today in the afternoon and the guy that helpe me had a bad attitude was more worry about cleaning than helping me. He did not make eye contact and he didnt even listen to what i asked for. He gave a incorrect size of juice and didnt give me a receipt. The other guy came in and i told him is this the biggest juice and the guy rudely answer yes thats what she got. But in the morning my juice was larger. Therefore brandon came in and said ill make it better and he dis, he change our juices cups and made it the correct size with a smile and was very helpful. Brandon has a great customer service not like the other guy that was such a rude and actes like a jerk.
To whom it may concern,
Please contact me. I have been trying to call the customer service number for 3 weeks now and I get a busy signal. I ordered a $10.00 gift card on your website on December 14th 2016 and never received it. Please let me know what happened or refund my $10.00.
I usually *love* Jamba and miss it now that I live in a state where we dont have it. Recently at FLL I was excited to see Jamba inside the TEA at gates F1-10. The line looked a little crowded but not too bad, and there were 3 workers, so I thought I would be in and out in 5 or so minutes.
Unfortunately it took 20, and I got plenty of sass and attitude from one of the workers to boot. I waited 10 minutes to place my order (and at this point I really should have given up), but then it took *another* 10 between the time stamp on my credit card and drink pickup. When the 2 people behind me got their drinks before me, I politely inquired where my drink might be, starting off, "Hello, ma'sam, so, I've been here for about 20 minutes now and..." Then she cut me off and said, "Ma'am, you have NOT been here for 20 minutes. I just took your order." Unfortunately for her, I have the time stamp to prove the actual time I swiped my card. I understand that it might not be fun to work at an airport Jamba, but the staff was soooo slooow and clearly hated their jobs and didn't like their customers very much. So disappointed.
Terminal 5 JFK is your worst location. Continually out of carrots and or wheat grass. However this morning at around 0940 on Dec 5th the girl, African American tried to give me the wheatgrass shot out of the trip container instead of a fresh one. That's my final straw with this place. I will post this on all other social media sites.
I'm very dissatisfied with my recent experience at jamba I specifically asked for the Pb banana protein. When I got my drink it tasted nothing like pb or banana it tasted like peach. I asked for almond milk due to a lactose intolerance and she put regular milk. I did not have time to go back due to my busy schedule. Just very unsatisfied and disappointed
Jamba juice at location 13505 biscayne blvd #28 north Miami beach fl 33181. yesterday 11/15/2016 I went over there with my wife like almost every normal day,we was the only two customer in there, I kissed my wife and the employeers ( PAOLA GONZALEZ)and the other two employeers they started to shushed (shhhhh) me and my wife, they was so disrespectful! is my wife we merry for 16 years, what is wrong with this people? is not a free country?? THAT IS WHAT PEOPLE CALL RACISM!! NOT KISS YOUR WIFE??!!! IF YOU DONT LIKE THAT, THE COMPANY NEED TO PUT SINGS IN EACH STORE!! every time that we went there we spend around 16 dollars and then less we have to wait 12 minutes to they make the shakes ,and we never made any complain sbout it!!! this general manager... "PAOLA GONZALEZ" SHE NEED TO GO BACK TO THE SCHOOL AND TRY TO LEARN SOME RESPECT FOR PEOPLE!! THIS IS UNBELIEVABLE AND TOTALLY DISRESPECTFUL!!
Ordered an Orange Dream drink at the Citadel Outlet Stores, it was watery, no sweet taste that I like. Walked all the way back stood there for couple minutes, 3 workers there non of them asked me if I needed anything. I finally spoke up and told her that my drink is toowatery can I get another one. She tells me "I'll add more ice cream" . I can't believe she poured what I had in my cup into mixer added one scoop of ice cream blended it and said here! OMG others would've just made a brand new one! Was so upset and angry I walked out and threw it away! This would never happen in Hawaii!
I went on my lunch to Jamba Juice in Lancaster California on 10th street west and avenue K, I waited for 26 minutes for my order people came a went that came after me, fall the staff were taking and socializing being loud and not caring that I was standing there waiting, I finally went and asked what the hold up was and a male staff said I am sorry I am not on the clock , I can't help you... Another guy came and a young lady by the name Christine and tried to help after they saw me upset ,, very unprofessional and not a care that people are in a hurry in their lunch time ,, worse service I ever had
HORRIBLE!! Waited in line for over 20 minutes, never got helped and 8 of us finally walked away. Reason - Safeway said not enough business to warrant more then One employee!! Now o know why lol!! Orange Julius, we're heading your way! Will never ever go to Jamba Juice again!!
Hi, im sorry that im writing to send a complaint. I would also like to tell you that all the stores I have been to in Utah have done an excellent job. My complaint is about your Fundraiser cards. I bought five cards from a girls soccer team selling them. At no time was I told that they would expire. I have three cards left that expired less than one month after I purchased them. Is there any way the expiration date can be extended? Can I send these back to you?
Thank you for your time. Jill Goodliffe.
west covina jamba juice did not make my carrot juice fresh. They did not put threw extractor. Had carrot juice already extracted and added water. Handed to new employee and she added zink and antioxident and blended. My drink costed about $6.00. This happened today August 4 at about 1pm. That has never happened to me before. I questioned one of the employees about my drink being so light colored. Tried to call there and talk to manager, but no one answers. My name is Jacqueline Exposito
Tried your Greens 'n Ginger and I think you need to put a warning on this smoothie! I love ginger, however, it was so spicy that it made my throat sore and couldn't stop coughing! Don't think I'll order that again! Also, I order & never reminded to get my points. After checking out, I go back & they can't give me credit for my smoothies. This has happened at least 3 times. I find your app to not be user friendly! Also, it's even difficult to complain, so I guess your co. Just doesn't care!
Kudos to Tristen at your store in Covington, WA. I'm a retired entrepreneur and current volunteer for the City of Covington on the Arts Commission. It was a pleasure to met her while canvassing area businesses in regards to an upcoming public art display. Out of dozens of contacts made, Tristen was one of only two people that promptly got back to me on the next day. I'd keep her.
