Posted by Kim
Ihop #2136 Alamosa Service Sucked And Food Cold And Order Wrong!!
IHOP customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from IHOP.
14
Apr
12
Jan
14
Nov
Posted by countryboy
yes I was at your carlsbad new mexico ihop the service was really bad when me and my brother in law got there we was told it was going to be a 20 min wait witch was not a problem the problem was after waiting 20 mins we was told it was going to be another 30 min wait when there was empty seats in plain soght
23
Oct
Posted by Cheryl Macon
As requested I changed my email when you introduced hamburgers. After a few weeks, you changed your signs and wanted us to change our emails back. I changed both my husbands and my email. My husband's email [email protected] is ok but my email [email protected] has not received any emails at all.
Please check on my email and my husbands to make sure everything is fixed correctly.
Thank you my Birthday is 10-30-48
23
Sep
22
Sep
04
Sep
Posted by James
The young man service food slow and food cold. He asked like he did not want to give refill. The grits was very cold and never got toast until toast after everything else was gone. I asked him was ham salty. He said no. I couldn't eat it. It was very salty
We had to keep asking him refill my drink. And cousin eggs he could not eat them. I was carryingy cousin out for his birthday
27
Aug
Posted by Danielle Morris
I had horrible service at your IHOP on 875 Lawrenceville suwanee road in Lawrenceville ga. After a 45 minute wait I finally received the wrong order. I received potatoe hash with just potatoes no vegetables. I have a video of all the workers not working as I'm waiting on my food.
29
Jul
17
Jul
Posted by HORRIBLE
My family went to the IHOP. Bowling green ky, 0every single time we went, we had problems with either the food, service, wait tipme, or some other ordeal. We tried going to a further IHOP in tennesse , bput still horrible. They don't apologize, and only make excuses. I always get the beef omelette with dry sour dough toast. It has come hard boiled, not cooked through, half the size, and we always (I mean every single time), get told we can't sub toast . Which they always end up doing after a very unpleasant confrontation
17
Jul
Posted by Doreen Berholtz
Traveling and ate at Monroe, Mi. location. Egg white omelet was perfect as were pancakes. Being vegetarian I wish I had meatless sausage. Morning Star makes a sausage Patty that would only add more business your company. I eat it all the time and my grandchildren want nothing else when visiting. Pulse. consider adding it to your menus. Thanks
17
Jul
Posted by Tanya
I just experienced a group of 5 workers that literally just walked out on the company on the most busiest day. The IHOP on 3003 S Cicero Ave, Cicero, IL 60804
It's to the point where they stopped seating people and it was a chaos ran out of help waitress mainly just terrible. The wait was suppose to be 20 minutes ended up waiting longer standing up and I'm pregnant and had other kids with me who were impatient of waiting I decided to leave bad customer service. You guys shouldn't special events if you're not going to be prepared or have trustworthy employees.
11
Jul
31
May
Posted by Anonymous
Not carrying boysenberry syrup in any of the Charleston stores... I have been eating in your store's with my father back in the early 60's or 70's... We would both get boysenberry syrup with our waffles.... My dad has passed away so when I need a DADDY fix I go to waffles house., NOW THEY don't carry it... ðŸ˜
12
May
Posted by Mesa , location on Dobson
Very bad service, don't give us water or the server dont come around to ask if we where okay ,or check up on us.. the management was not in the floor,employees where just walking around and having there own meeting up front talking about not work... I cann't belive believe how bad the services is .. the Windows dirty, outside in the parking lot dirty.. the tables dirty... looks like management doesn't care about this place ...corporate needs to visit this place ... the walls or dirty,chairs dirty. They need to do detail walk in this restaurant with Corp...
Management should be walking around marking sure the customers or doing okay...
28
Apr
24
Apr
Posted by Connor
Good Evening ,
Hello, My name is Connor Fuller I recently had dining in at IHop on Roosevelt Blvd to be exact This was my second time dining in at IHop and both time I vist my servers were outstanding , great customer service, friendly and , full with joy. The reason why I making this complaint is because when I recently came I had ask my server about the perious server I had before when I was explaining and describing how the young lady look , she immediately told me she no longer work here. I told the young lady when I periously came there I seen my server and manager having a disagreement was that the reason why she don�¢ï¿½ï¿½t work here and she just nodded her head. The young lady really didn�¢ï¿½ï¿½t get into details with me stating why the other server doesn�¢ï¿½ï¿½t work here but I understood that it�¢ï¿½ï¿½s probably against the IHop policy. The first time I came was around the beginning of April , I was with my co-worker we were on our break getting coffee , the server I had she was short with piercing on her nose and braces in her teeth I really couldn�¢ï¿½ï¿½t remember her name. Me and my coworker were talking about business thing as I turn my head around I seen my server and one of IHop manager discussing something but the way she was talking to her to my server you could see aggressiveness and anger she was doing all this hand movements all in the young lady face. This is the reason why I�¢ï¿½ï¿½m complaining as a manager that was so unprofessional putting your fingers in people face is so rude , improper, and unethical. As manager that really unsuitable she should of bought the young lady to office and talk to her there and as a manager you shouldn�¢ï¿½ï¿½t let anyone take you out of character. The fact I had to see really annoyed. If server got fired the manager should�¢ï¿½ï¿½ve got fired too for putting her hands all in the Child face.
08
Apr
Posted by Lola
We have visited the IHOP in Norton Shores michigan twice the first time we waited 35 minutes to be seated and then we're told that our name was already called and they had scratched our name off the list we were standing right by the hosted the whole time and she never called our name then we went there again 4/8/2018 today there was 6 people not kids and waited again for over 35 minutes to be told that we could set in a both for six which is was not big enough for us all to set and eat comfortably and then they said they had no available tables when I talked to the manager she was arguing with me and very rude they are very unorganized rude and have no idea how to run a restaurant bad service bad managers and would not recommend this place to anyone
28
Mar
Posted by Emily
My family and I went to IHOP tonight. It was the worst experience ever. Our service was horrible our food was cold they took it back and said they remade the food the food had my moms finger print still in it from the first time. The manager called us lies. She was rude and swear at us. How could you have management like that to represent your business. We will be calling the corporate in the morning when they open.
26
Mar
25
Mar
Posted by Anonymous
I'd like to tell you what' a greT employee you have at store #585. DAMIEN FOUNTAIN. HE WAS OUR WAITER ON MARCH 25 on General Booth Blvd. he went out of his way to give information on our meal suggest something we never tried befor just so friendly and outgoing. Such a pleasure having him as our waiter.
19
Mar
Posted by Anonymous
The Athens Alabama location has had some serious issues inside the store . Customer service is always poor . They never have enough help and it's all due to a GM who is not certified to be a General Manager . She was hired in as a hostess and then went on to a GM . She is very abusive to her employees . She withholds paychecks of those who quit , sometimes as long as 2 weeks or until she gets a phone call from an attorney . If she gets mad at an employee , she immediately changes their schedule to shifts she knows can't be worked . She has allowed $127 to come up missing from the safe without pulling the video footage to see who did it . She has fired an employee for stealing money but then hired her right back the next day due to it being her buddy. Employees are allowed to come to work just whenever , not when scheduled . There are sooo many wrongs about this store when just having the right management and employees that store could become a Gold Mine .
Please feel welcome to contact me for more information about this location . I can tell you things that would make your stomach turn flips .
Thanks for your time
08
Mar
06
Mar
03
Mar
Posted by Tammy
I would like you to know I love IHOP,but I had the worst experience the Ihop in Springfield Ohio store number 3567. My family and I stop for lunch. The wait to get table was long and when we where sitted,we had to wait 10 mins. to place are drink order.Another 10 minutes to get are drinks. We ordered are food,we waited 40 mins. and not all food we ordered and it was cold, and only half us got food. Then to top it all the kids didn't get their apple sauce, where told they where out. I did even get to eat because they couldn't get my order right. So I didn't get to eat.
