Hollister customer service

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Customer Service

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User Reviews

Posted by In store assistant manager Javie


I went to the victorville store in California, when I approached a man named Javier to ask a question he was very rude.then when checking out and pair of Jean's turned ot to be 39 instead of the sale for 25 when they called the store manager Javier he was extremely rude say if there wasnt so many customers messing up the store and placing stuff in the wrong places then that wouldn't happen. When we showed him he just got raise his voice and stomered off.

Posted by Schofield


I have recently purchased an online order which was incorrectly addressed by Hollister which resulted in it being taken back to a Royal Mail Depot 100s of miles away.
Royal Mail won't deliver to my real address because the staff at Hollister have put the wrong address on and need to contact Royal Mail.
On contacting Hollister they cant do anything because its out for delivery until Royal Mail send it back as not delivered. Royal Mail won't talk to me now because of Data Protection as i dont live at the address incorrectly labelled on the delivery!
Hollister customer service no use at all so i have items i have paid for that are at the Royal Mail sorting office in GL11 and no one will help. All because a warehouse operative cant read.
Staggering....

Posted by Anonymous


I am still waiting a response to my complaint last week by telephone . Please get back to me

Posted by Anonymous


Hollister Co.has worst customer service. I downloaded store app to order online. My last order was cancelled. I inquired and response was "suspected of reselling merchandise" I emailed to complain and ZERO response. I called customer service x 2 and I have received same generic letter ftom Matthew, Aaron and Shawn (note they work in Rezource and Recovey) and HAVE NO LAST NAME. I have been getting the run around. They send an email accusing someone of something wrong then they need expect you to drop off the planet and let it go.

Posted by Anonymous


Hollister Co.has worst customer service. I downloaded store app to order online. My last order was cancelled. I inquired and response was "suspected of reselling merchandise" I emailed to complain and ZERO response. I called customer service x 2 and I have received same generic letter ftom Matthew, Aaron and Shawn (note they work in Rezource and Recovey) and HAVE NO LAST NAME. I have been getting the run around. They send an email accusing someone of something wrong then they need expect you to drop off the planet and let it go.

Customer Service Ratings

Based on 91 votes.

2.9

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Hollister customer service news

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Hollister Partners With Sit With Us

THE BUDDY SYSTEM: Abercrombie & Fitch Co.'s Hollister brand has joined forces with 18-year-old Natalie Hampton and her antibullying app, Sit With Us. Hampton, a victim of bullying herself, created the app when she was 16 to help students find allies ...


Bend's Cody Hollister named to Patriots' practice squad

Bend's Cody Hollister was named to the New England Patriots' practice squad after clearing waivers on Sunday. The undrafted rookie wide receiver will rejoin his twin brother, Jacob, who was named to the Patriots' 53-man roster on Saturday. Cody ...

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