General Motors customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from General Motors.

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Viewing General Motors customer service reviews 1 - 25 out of 56
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07
Jun

Posted by Anonymous


on 6/7/22 at 7:56AM

Landers GMC Southaven GMC

Shame on them this is how they treat a former member of the Mississippi Air National Guard that served our country!!!!!
Our family member took his 2022 GMC to Landers GMC in Southaven to be serviced where he bought his truck. When he picked it up it had large scratches and dents down the side and had been driven 70 miles. When he asked about the damage they told him to leave. A manager hung up on him. The general manager was supposed to get back with him No word. There is also proof via home camera what the truck looked like when he took it there!
Shame on Landers Southaven

19
Oct

Posted by Anne


on 10/19/19 at 10:19AM

The number listed to contact a live person is no longer in service? This would be comical if I didn't really need some help. I have a 2016 Hybrid Malibu that has experienced 2 pages of computer codes of malfunctions & Chevrolet service cannot figure out what causing my car to randomly go into limp mode (not go above 25mph); this has happened a few times now, always while driving on the freeway. This is ridiculously dangerous. The service manager has told me that this absolutely WILL happen again, and after they MIGHT be able to figure out what's wrong. As fair as this may sound, a three year old car should not be guaranteed to be unreliable. I have never experienced anything like this and the lack of care about customers is astounding. Should this happen again while on the freeway and I be killed trying to get out of the way of others driving at least 70mph, at least my family will have a nice law suit. You should not treat loyal customers like this.

27
Sep

Posted by Andrea


on 9/27/19 at 8:10AM

I was recently denied by u all and I'm very un happy because no leaks were found my car don't mean there's no fumes there is fumes that's cause me to be sick and u all rather let me die in the car before u help me.The claims department is very poor getting up with and trying to found a solution

29
Apr

Posted by Anonymous


on 4/29/17 at 3:49PM

I purchased a 2012 Traverse in June 2017. I drove it almost 1 month. It died on me & I had to have it towed back to the dealer. They put an alternator on it. It died on me again today. I had it serviced on 6-27-17. Had to have a new battery. Why didn't the service check it out before I drove it home. Something had to have been wrong for it to die within 3 days. I'm very disappointed in Chevrolet service & honesty.

31
Oct

Posted by Anonymous


on 10/31/16 at 7:16AM

I have a 2013 Terrain, I had to be toed at least 12 times to a GMC garage the motor has been overhauled 2 times, I am so disappointed in this car I am afraid to drive it,the garage is making a bundle on repare work, I really don't know what to do, who do I call to discuss this problem with?

10
Oct

Posted by vparks


on 10/10/16 at 11:00AM

I HAVE A 2013 CTS V.WHEELS ARE PAINTED SAME COLOR AS THE VEHICLE.THUNDERstrom grey chromaflair.the dealer has advised me that the wheels can not be done.on the window sticker it has the factory had it done.the paint has started to peel.so why can it not be done?

29
Sep

Posted by Lois Cobble


on 9/29/16 at 7:24PM

I recently filled out a servey on the purchase of my new Cadillac. A lady call me about the comment I had made and we had a very nice conversation. She had given me a telephone no. For customer service and I failed to write it down, and she also gave me her first name. Is there any way I can find out who I talked to?

My name is Lois Cobble

21
Jun

Posted by N/A


on 6/21/16 at 11:07AM

I am a 100% GMC & Chevy person. I contacted 3 dealership service departments with the few simple questions, well i believed it would of been simple for the Techs. 1) On the 2013 Chevy Impala LT 4dr sedan, Is the rear end suppose to sit lower then the front of car? Nobody could find the answer "hmmm????" (2) Side view of this vehicle on 100% level concrete, measured from concrete to "CENTER" most outer edge of rear fender mine measured 28 1/8 inches, front measured "IDENTICALLY" measured out at 29 1/2 inches, big difference their folks. Is this normal or not? I don't know because nobody has or could not find the answer to this. Car drives great, but looks horrible with the rear squatting like this. (3) People are these Tech's really educated. Simple answer's over the phone but not the cost in fuel to drive 45 minutes or longer to these 3 dealerships and $65.00 to $95.00 to look at the car and say yes this is normal no your struts are bad or something. Just asking for a little help here, and I don't take pribe in talking bad about Tech's because nobody is perfect. Thanks

Regular Army "Retired & Disabled"
Brian

09
May

Posted by Anonymous


on 5/9/16 at 4:06PM

Hello,My name is Trell Atkins and I own a 1995 Chevrolet Caprice Classic I'm a big fan of caprices and I was wondering when will you guy's ever bring them back. I'm always seeing Impala's but what's up with the original Caprice making a big come back! I am a artist and will be willing to give you guys some auto design's to help you bring this wonderful car back to life and it will be a big seller for your company. So give me some feedback on this situation.. Thanks"

27
Apr

Posted by [email protected]


on 4/27/16 at 11:10AM

I own a 2002 Oldsmobile Bravada. I just want to talk to someone who knows why an air bag light stays on when the car has not been hit. Paid 300 to a dealership who knows nothing about cars that age. My car is in mint condition. I don't need to trade it in. I just need for the light to be off. If you cannot speak to someone who knows about electronics, why call GM. This has been a terrific car. They tell me it would cost 2,000 to repair and have to replace entire computer system. Also said car was worth 1,2000. I have tires on it that cost more than that.

23
Apr

Posted by Anonymous


on 4/23/16 at 10:31PM

I have not owned a GM product since my father's 1955 chevy. I am in the market for a new electric car. I viewed a documentary about the GM EV1. I would find it hard to ever forgive GM executives for destroying those early electric cars. Not only did they lose an early lead in the E car field, as happens so often with short-sighted US corporations, but their intentional destruction was an unconscionable act. I am happy to learn that GM has a new CEO, a female, with presumably more intelligence and heart than her predecessors.

22
Apr

Posted by Anonymous


on 4/22/16 at 4:55PM

I purchased new 2016 Chevy suburban LT Z with 22 inch rims One of the rooms paint is chipping off the inside I was told it not covered under warranty It was only one week old

07
Apr

Posted by Anonymous


on 4/7/16 at 7:40AM

I git a new 2014 chevy silverado , was in and out of shop for check engine light , at the time 21000 miles , in and out of shop 6 times pay 780 a month payment . Now again at 40000 miles guess what same problem started again . This is not the dealership problem its a GM problem with truck . Tired of making payments on truck thats being worked on . Im Not paying any out of pocket , this is bull . Would like to just get a different one cant trust it anymore .

04
Apr

Posted by Anonymous


on 4/4/16 at 12:02PM

I own a 2009 Saturn Aura. The right low beam went out. I found that a simple replacement can't be done by the owner and requires REMOVING THE BUMPER AND COSTS OVER $300 AT THE DEALER. this is a serious safely issue, not to mention very stupid. Who ever signed off on this design should be in jail. I want satisafaction

04
Mar

Posted by Anonymous


on 3/4/16 at 10:44PM

I have a 2008 Silverado 6.0 vortex max with 132,000 miles with broken motor mount on drivers side. I have noticed from numerous comments on Internet this is a common problem with vehicles. Does GM have a recall or can offer discounted rates to fix at dealership.

25
Feb

Posted by Anonymous


on 2/25/16 at 4:25PM

I will start. Out by saying I love GM cars and trucks. I currently own a 2013 GMC Terrain Denali. I am very happy with it in all respects (acceleration, easy access, technology, HP, Gas mileage etc.. Consumer Reports testing shows the V6 is sluggish with the current drive train. I do not see that with my vehicle . Also I have achieved a remarkable 31.5 mpg on a a long trip.. I have always trusted the folks at Consumer Reports for their views but year after year they don't have very much to say a bout the GMC or the Chevy Equinox for that matter. I thought I would let you know how I feel about it.
Ben Cometa

20
Feb

Posted by Anonymous


on 2/20/16 at 3:54PM

you suck at customer service, what do you mean closing the office on a saturday during Normal business hours. I called why before closing time wanting to talk to someone and your office was closed already.

24
Dec

Posted by rosy02


on 12/24/15 at 11:36AM

I bought a 2014 Buick encore from power Buick GMC Salem Or.

on 07/ 16/ 2014.

Almost from day one noise coming from brakes. Returned to dealer

was told they lubed the E brake but still noisy.

At my first oil change I told service dept. that breaks were still noisy.

At my second oil change I told service dept. that breaks were still noisy.

Well now a year and a half later breaks are still noisy.

When a new passenger ask what the hell was that noise I just tell that�s advertisement

for Buick. Your add says ââ?¬Å?IT DOESN'T LOOK LIKE BUICKââ?¬Â? and I say that is because it not !!!!

Do you think the CEO would put up with this crap?

At this point I am trying to sell it and I really don�t care if Buick fixes the problem or not i

will never buy another GM product again......



Patrick F. Moore

27
Nov

Posted by Anonymous


on 11/27/15 at 8:58PM

Why has G M Gone to this AFM engine which people are having oil consumption issues, and why wont they do the right thing to fix their problems. G.M. your hurting yourself The people bailed you out once this is your last chance. Now make it right and stand proud this is still America. People are going to stop buying GM products and you will go Broke. Its all over the internet you know that now make it right.

16
Nov

Posted by Anonymous


on 11/16/15 at 12:25PM

I have a 2011 CTS I purchased on 2013. Like all my cars I purchased a bumper to number warranty. About 4 Months ago it started running very rough, according to the service dept. they cannot find a problem. Therefore there is nothing to fix. This morning I had the General manager on the phone and he told me that issue is a characteristic of the 2011, calling it normal and nothing to fix. I contacted a Attorney and was told to get that on paper, so when I called him back to put it paper he played stupid. I am an honest man and expect to deal with the same. Looking to hear from corporate.

12
Nov

Posted by Anonymous


on 11/12/15 at 6:41AM

Dear G.M Rep,
I have a 2003 Avalanche that does reduced engine power which will only let vehicle go about 20mph. I have had it in and out of TeamOne in Charlotte, MI not once has problem been fixed, I have fixed all things they think could be going wrong. I have been trying to fix this since Feb.they have year warranty I'm at the end of what I can do with this vehicle it's not reliable I can't take on highway ect...Please please help. Joy Haney

01
Oct

Posted by Anonymous


on 10/1/15 at 7:05AM

October 1, 2015



Mary Barra

Chief Executive Officer

General Motors



Ms. Barra,



At General Motors, you pride yourselves on ensuring an exceptional ownership experience.



As a Senior Citizen, recently we purchased two (2) New General Motors vehicles, one for my Wife of 45 years and one for me. A 2014 Suburban and a 2012 Malibu from Cable Dahmer, 555 West 103rd street Kansas City Missouri 64114. Now considering to purchase a New Corvette for a Fun car.



It's a hassle, but we really do have to maintain our cars properly if we want them to run well. At Cable Dahmer, we are just a number on a computer printout. Truth is, Cable Dahmer is truly more concerned with keeping "corporate" happy than their customers, and it shows.



This week, went into the Cable Dahmer service department for repair and a safety recall. Cable Dahmer service made multiple mistakes. Returned three (3) times that day to correct their errors. That is a shame.



Please help me.



Thank you



Mitch Witmer

15
Aug

Posted by disappointed


on 8/15/15 at 1:35PM

I will never ever buy any General Motors product they are cheap bunch of crap. I feel sorry for all owners of GM products.

05
Aug

Posted by jim


on 8/5/15 at 3:03PM

As a GM retiree I try and support my company but...every time I try to buy or lease a GM vehicle I feel I get the bum rush...I feel relief when I leave a dealer...I know the dealers have to make money but I think that they falsely advertise just to get u in the door and then gang up on you to pressure you to buy...I seen a advertisement recently for a lease on a 2015 equinox for $89.00 a month...went in...well even with a $1000.00 down the lowest they said they could get was $186.00....got up...left... And will continue to buy Chryslers....

15
Jul

Posted by Mr.Berry


on 7/15/15 at 3:44PM

I am an owner of a 2013 Cadillac XTS. This vehicle is the third Cadillac car/truck I have owned. I am reaching out to you regarding case. I�ve leased the car in November of 2012, during this time I have had a serious safety issue and major concern. The brakes have failed on 4 different times. I have taken it to the shop, different reasonings why, but no complete/real answer. At this time I do not feel safe and confident driving the vehicle. The dealership which has it now, doesn�t want to keep the car, stating it may not sell after. I am trying to get in contact with the sale manager at Crown Cadillac in Watchung NJ. As i will guess they would want me to take the vehicle to New Jersey to turn in, not sure what difference it would make. As stated the car isn�t safe for my family, myself and possibly causing a crash on the road. After a week, they reached back to me, stating their is nothing they can or will do for me and have anise day. Customer service for a loyal buyer, I think not. I will never purchase and/or lease a cadillac vehicle again.

Viewing General Motors customer service reviews 1 - 25 out of 56
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