General Motors customer service

General Motors is an American global company mainly known as an automobile manufacturer. General Motors is based in Detroit, Michigan and sells cars under the umbrella of 13 different auto brands. General Motors offers many avenues for support including chat, email and social media. Interestingly, the phone support number is a local Michigan number.

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Customer Service

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Phone: 313-556-5000

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User Reviews

07
Jun

Posted by Anonymous


on 6/7/22 at 7:56AM

Landers GMC Southaven GMC

Shame on them this is how they treat a former member of the Mississippi Air National Guard that served our country!!!!!
Our family member took his 2022 GMC to Landers GMC in Southaven to be serviced where he bought his truck. When he picked it up it had large scratches and dents down the side and had been driven 70 miles. When he asked about the damage they told him to leave. A manager hung up on him. The general manager was supposed to get back with him No word. There is also proof via home camera what the truck looked like when he took it there!
Shame on Landers Southaven

19
Oct

Posted by Anne


on 10/19/19 at 10:19AM

The number listed to contact a live person is no longer in service? This would be comical if I didn't really need some help. I have a 2016 Hybrid Malibu that has experienced 2 pages of computer codes of malfunctions & Chevrolet service cannot figure out what causing my car to randomly go into limp mode (not go above 25mph); this has happened a few times now, always while driving on the freeway. This is ridiculously dangerous. The service manager has told me that this absolutely WILL happen again, and after they MIGHT be able to figure out what's wrong. As fair as this may sound, a three year old car should not be guaranteed to be unreliable. I have never experienced anything like this and the lack of care about customers is astounding. Should this happen again while on the freeway and I be killed trying to get out of the way of others driving at least 70mph, at least my family will have a nice law suit. You should not treat loyal customers like this.

27
Sep

Posted by Andrea


on 9/27/19 at 8:10AM

I was recently denied by u all and I'm very un happy because no leaks were found my car don't mean there's no fumes there is fumes that's cause me to be sick and u all rather let me die in the car before u help me.The claims department is very poor getting up with and trying to found a solution

29
Apr

Posted by Anonymous


on 4/29/17 at 3:49PM

I purchased a 2012 Traverse in June 2017. I drove it almost 1 month. It died on me & I had to have it towed back to the dealer. They put an alternator on it. It died on me again today. I had it serviced on 6-27-17. Had to have a new battery. Why didn't the service check it out before I drove it home. Something had to have been wrong for it to die within 3 days. I'm very disappointed in Chevrolet service & honesty.

31
Oct

Posted by Anonymous


on 10/31/16 at 7:16AM

I have a 2013 Terrain, I had to be toed at least 12 times to a GMC garage the motor has been overhauled 2 times, I am so disappointed in this car I am afraid to drive it,the garage is making a bundle on repare work, I really don't know what to do, who do I call to discuss this problem with?

View all 56 General Motors customer service reviews »
Customer Service Ratings

Based on 145 votes.

3.0

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