Geek Squad customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Geek Squad.

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Viewing Geek Squad customer service reviews 26 - 38 out of 38
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11
Apr

Posted by MC Agent Houston


on 4/11/11 at 7:44PM

Agreed with previous posting - there are so many demands for free service. It's very difficult to maintain a good attitude but we (mostly) manage to do it, despite the number of people who call who expect free service - remember, the number you call is a first-line technician. We diagnoise the issue (if possible over the phone) - we cannot repair it! For repairs, we will offer services from Geek Squad and that does cost money. (Unless it's something very simple, of course, then we'll go ahead and help out)

11
Apr

Posted by AGENT K.


on 4/11/11 at 6:54PM

i agree with mc agent! we are all not the same person and don't know what the previous agent said and we are not the same people.... and we also have rules and regulation we have to follow just as you all have to at your jobs! we do know what we are doing because before we are hired we have to have some kind of computer knowledge as well as be trained by geeksquad again....we understand your fustration but thier is only so much we can to. and other things are just not possible to explain threw the phone! try to have a better attitude and everything will run smoother. to get respect, you have to give. we are only humans and we deserve the up most just as the client does... come on and think about it. and maybe the vicious cycle can end!

06
Apr

Posted by Mr. Smith


on 4/6/11 at 2:55PM

Nobody knows anything. It is a viscious circle of nothingness, and I doubt the agents that go out to people's homes know anything either.

18
Mar

Posted by MC Agent


on 3/18/11 at 11:56AM

I work for the geeksquad customer service and i could not tell you how much we try and help our customers over the phone we have to follow our company policy and alot of you customers expect everything to be free! we honestly do try our best to help you all but alot of you think just cause your the customer that you can talk to us like animals. Thats where you are all wrong we deserve the same respect that we give our customers so next time you call a customer sevice line try and be nice because most likely the person you get is not the person that caused you to get mad things would go so smooth if everyone could grow up and be respectful you would not have any problems if you would just be nice and get the point

04
Mar

Posted by GeekSquadRuinMyPC


on 3/4/11 at 11:43AM

Geek Squad at BEST BUY is LAST PLACE ON EARTH to repair you PC. Henderson, NV location is worthless.
They love to take money up front, if they don't do the job, guess WHATH they keep the money.

19
Jan

Posted by Great Support


on 1/19/11 at 11:55AM

I purchased a new LED TV in December 2010. The delivery and installation was both timely and very smooth. The internet service installation was excellent. I received a tip from the installers to look into the universal remote. I took their advice and am it has made my viewing experience very touble free. Worth the investment. I would definitely recommend Best Buy to anyone looking to invest in HD LED upgrade.

15
Jan

Posted by Anonymous


on 1/15/11 at 9:54AM

Time and time again Geek Suad has failed to diagnose computer problems. I have spent thousands of dollars over the years on computers and service contracts from Best Buy and Geek Squad. Pitiful lack of technical training from what I've seen. And they don't answer their phone.

21
Dec

Posted by Anonymous


on 12/21/10 at 1:21PM

worst cusomer service in the world, on hold 38 minutes so far, I truly believe they are just waiting for me to hang up

02
Aug

Posted by generalblue


on 8/2/10 at 3:23PM

There customer support is horrible, I unfortunately had the geek squad setup my wireless internet. About a month later the network completely crashed. So I called in asking if I can get somebody out here to fix what the last technician has done. I had a rude rep that basically told me that we do have a 30 day warranty with our work but unfortunatly you are day 32 so it would be an additional 149.99 to get somebody else out there. I said it was unacceptable and asked to speak to supervisor and they transferred me to public relation in which all they did was filed a complaint said that I would recieve a call, have not got a call back since, and I figured out on my own to get this network going!!

17
Jul

Posted by Jimmy O


on 7/17/10 at 8:16PM

Oh this was so horrible, I was told from bestbuy that I had 6 months of free support with my ask an agent membership, and when I called them about a printer issue, they tried to charge me a 150 bucks to get someone out there, bestbuy and geeksquad are nothing but alot of cons and liars.

05
Jul

Posted by skillety2j


on 7/5/10 at 6:02PM

They are horrible, all they want is your money and nothing else!

02
May

Posted by Tammy


on 5/2/10 at 5:39PM

No help for problem. Courteous but a waste of time. Referred me to manufacturer.

06
Dec

Posted by KSnyder


on 12/6/09 at 7:25PM

Geek squad is awesome!!! :) They fixed my problems and answered all my questions.

Viewing Geek Squad customer service reviews 26 - 38 out of 38
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