Find the latest Frontier Communications news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.
On Jun 3, we issued an updated research report on Frontier Communications Corporation (FTR - Free Report) . The company reported strong financial results in the first quarter of 2016. Contrary to the Zacks Consensus Estimate of a net loss, the company ...
Frontier has completed training for over 4,000 Customer Service representatives and field technicians (formerly Verizon employees who have been supporting California customers for years) – which training could only begin after they became Frontier ...
After Verizon made the switch to Frontier, SoCal customers say the help line still isn't helping at all more than a month after the switch. Randy Mac reports for the NBC4 News at 6 on Wednesday, May 18, 2016. (Published Wednesday, May 18, 2016).
For Florida customers, utilization of our full-time U.S.-based call center employees as the first choice call response team. As of today, our call answer times range between 30 seconds to 2 minutes, which is in line with our normal targets. For Florida ...
MALIBU—Residents of Malibu have been experiencing issues with their communications provider since Frontier Communications took over telephone, TV, and phone service from Verizon. As of April 1, Verizon services in California, Texas and Florida moved ...
Frontier had previously said it would provide refunds to only those customers who request one. • Using a U.S.-based call center as the "first choice call response team" when Florida residents call Customer Service to report problems. Frontier also said ...
In response to complaints about the operators answering calls, White said Frontier had been using an outsourced call center while training employees for a California-based call center. “It's the same center that Verizon used for years, by the way,” she ...
TALLAHASSEE, Fla. (Legal Newsline) — Florida Attorney General Pam Bondi has announced her office has sent a letter to Frontier Communications Corporations seeking better Customer Service on behalf of Floridians. Frontier recently purchased Verizon ...
TALLAHASSEE -- After receiving more than 100 complaints from Florida customers, Attorney General Pam Bondi has contacted Frontier Communications Corp. and sent a letter Monday asking the company to improve Customer Service. Since Frontier ...
April Fools Day has lingered into May with the introduction of Frontier Communications to Florida. My problem started by their website showing I owed them money on April 1. LinkedIn · Google+ · Pinterest · Reddit; Print; Order Reprint of this Story ...
Thousands of complaints in all three states — of outages and abysmal Customer Service, including no-show technicians and hours on hold — have lit up Twitter and Facebook feeds and spawned the hashtag #FrontierFail, among others. The California Public ...
The town of Flower Mound is aware of residents' frustration regarding the transition from Verizon Fios to Frontier Communications. While the town does not regulate these services, please be assured staff and officials have been working to assist those ...
Frontier Communications Corp. (FTR - Free Report) reported strong financial results in the first quarter of 2016. Contrary to the Zacks Consensus Estimate of a net loss, the company posted net income in the reported quarter. Moreover, the top line ...
Frontier Communications Corporation (FTR) has just caught the analyst's attention after losing -2.16 percent in the last trading session. They have favorable assessment of Frontier Communications Corporation (FTR), with a mean rating of 2. The stock is ...
Frontier Communications Corporation FTR is slated to release first-quarter 2016 results on May 3, before the market opens. In the last reported quarter, the company's earnings missed the Zacks Consensus Estimate by a huge 266.67%. However, the ...
Customers still coping with lost phone, Internet and television service three weeks after Frontier Communications Corp. took over Verizon's fiber-optic system say they're vexed by the company's weak response. "They have completely dropped the ball on ...
His wife, Becky O'Donnell, said she's grown tired of calling the Customer Service line twice a day and has decided to switch to Time Warner. “I will be a very happy camper to call Frontier and quit,” she said. Denton resident Becca Dickstein said that ...
3D Systems Corporation (NYSE:DDD) surged 0.93% yesterday and closed at $17.31. The company's market capitalization is at $1.81 Billion with an average trading volume of 4.98 Million. The total number of Outstanding Shares Held by the company are ...
Despite fruitless calls to Frontier Customer Service without a fix, and a broken promise to send a technician to her home, Flohr said she got fed up and simply told the company she wanted out of her contract so she could get service through another ...
He said he's called Frontier Communications' Customer Service multiples times, and when he finally gets through to a representative, they promise to send out a technician but that person never shows up. "Yeah, there are bigger issues out there but as ...
Customers who wish to reach out directly to Frontier Communications may reach the company's Customer Service department at 1-800-921-8101. Online live chat and technical support is also available via the company's website. Have you had any issues ...
Judging by loud complaints about Frontier Customer Service on social media, missed appointments also appear to be an issue in California and Texas, two other states where Frontier took over Verizon service. In interviews before the April 1 takeover ...
“Lost service again on hold with Customer Service via cell and disconnected on hold again for an hour,” wrote another reader. Complaints also continue to pile up on the Frontier Communications' Facebook page. The pinned post on the page, welcoming ...
“No DVR, no VOD, no HD, not yet sure what else I'm lacking in service other than Customer Service,” reader David wrote. “And, I'm one of the 'lucky' ones, at least I have television.” Complaints continued to roll in on the Frontier Communications ...
Frontier Customer Service responded by requesting the woman call its 800 number. Calling, another Tampa Bay area woman, chimed in just ... More News from Across Patch. Miss Teen USA Ditching Swimsuit Competition · Donald Trump Doubles Down On ...
Three Frontier trucks appeared at the practice Wednesday, but Rothberg said technicians blamed a network issue in Tampa on his outage, so they could not immediately reconnect him. Rothberg noted that a Frontier Customer Service representative told him ...
She'd been given seven different numbers to call, had numerous disconnects when she'd gotten through, she said, and had "a couple hang-ups" from Customer Service representatives. "Mind you, I kept my cool," she said of the hang-ups. Nims was told the ...
But he said customers can call Frontier's Customer Service to request a prorated credit if they had a prolonged service outage. He indicated the company would consider giving a credit in such cases. The company said in a separate statement sent to ...
ST. PETERSBURG, FL — Frontier Communications entered the Florida market with a bang on April Fools' Friday, taking over all accounts formerly owned by Verizon. Shortly after the planned switch over, widespread outages in the Tampa Bay area were ...
Based in New York, Devlin will be responsible for sales strategy, network oversight, Customer Service, marketing communications and general operations supporting the full portfolio of Sprint products and services from enterprise to consumer across 12 ...
Computer Protection agencies should know Frontier is using Fillipino citizens brought to Allen Texas call center, the agent I spoke to I could hardle understand, he's been in the USA for 90 days and can access Verizon customers databases. Its bad ...
She has track records in operational excellence, sales performance, improving Customer Service and optimizing employee engagement.” Santander Bank's retail network is divided into four regions across the northeast, each of which is overseen by a region ...
Long Beach residents receiving internet, video and FiOS services from Verizon officially made the switch over to the Frontier Communications Corporation platform today, Frontier officials announced. Frontier detailed the completion of its $10.54 ...
Frontier Communications Corporation (FTR - Analyst Report) launched its latest line of services branded as 'Vantage' – a premium digital platform to deliver HD TV, ultra fast broadband and enhanced Voice over Internet Protocol (VoIP) services. The ...
At the Dallas location, Kilpatrick said employees perform several jobs: technicians, Customer Service, regional sales, engineering and corporate accounting services. She said the workforce at Dallas has grown in recent months by 10 percent. Of Frontier ...
On Feb 26, 2016, we issued an updated research report on Frontier Communications Corporation (FTR - Free Report) . Frontier reported mixed financial results in the fourth quarter of 2015. Contrary to the Zacks Consensus Estimate of net loss, the ...
Stocks were indicated to open down again on Wednesday, stoking concerns that the rallies are still just selling opportunities. In the prior four years it was a “buy the dips” mentality. 24/7 Wall St. reviews dozens of analyst reports each day of the ...
Frontier Communications Corp. (FTR - Free Report) operates as a communications company providing services primarily to rural areas and small and medium-sized towns and cities in the U.S.. Frontier Communications received a go-ahead from the FCC for ...
Frontier Communications has one other Frontier Experience location, on State Street in New London, in space that is part of the company's southeastern Connecticut call center, which was opened last spring. A grand opening of the new Frontier Experience ...
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On Jan 5, Zacks Investment Research upgraded U.S. wireline telephone company that primarily serves rural regions – Frontier Communications Corporation (FTR - Free Report) – to a Zacks Rank #1 (Strong Buy) from a Zacks Rank #3 (Hold). The company ...
BABA has 22.50% institutional ownership while its EPS ratio was 2.59. The company has 2.50 billion shares outstanding while market capitalization of the company was $204.42 billion. Price to book ratio was -7.25. Net profit margin of the company was ...
It also provides Frontier Secure suite of products for computer security, cloud backup and sharing, identity protection, equipment insurance, and technical support; unified messaging services comprising call forwarding, conference calling, caller ...
Frontier Communications Corp.(FTR - Analyst Report) operates as a communications company providing services primarily to rural areas and small and medium-sized towns and cities in the U.S.. Recently, Frontier Communications received a go-ahead from ...
Frontier Communications Corporation (FTR - Analyst Report) is slated to release its third-quarter 2015 results on Nov 3, before the market opens. Last quarter, Frontier delivered a positive earnings surprise of 50.00%. However, the company's earnings ...
T-Mobile USA (TMUS - Get Report) closed at $42.71, also a gain of less than 1%. Shares of AT&T (T) closed at $32.33, up nearly 1%. Sprint (S) lost 2.1% of its value, closing at $4.30. At a conference in New York Thursday, Sprint CEO Marcelo Claure said ...
Frontier Communications Corporation (FTR - Analyst Report) , a U.S. wireline telephone company which serves primarily in the rural region, introduced its OTT (over the top) services called 'Freedom TV'. The service will enable customers to watch their ...
Stocks were handily lower on Tuesday after overseas weakness. There is still a trend for investors to seek value by buying the pullbacks and dips. 24/7 Wall St. reviews dozens of analyst research reports each morning to find new trading and investing ...
All services and products are supported by a 100% U.S.-based workforce and technical support team. The company gives users an evolving set of various online products including computer security, identity protection, protection for computers and devices ...
Business High-Speed Internet delivers 99.9% average uptime for worry-free dependability, a free Wi-Fi router, up to 3-year price protection, and 24/7 tech support. Business Phone Service provides crystal-clear, unlimited local and long distance calling ...
