Posted by Anonymous
As a retired Air Force officer I have flown thousands of miles on many air lines and military planes. Never, I repeat, NEVER, have I had such poor service and found less professional integrity and incompetence.
Frontier Airlines customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Frontier Airlines.
17
Jul
20
May
30
Mar
Posted by edwjosdevi
This airline's prices are cheap, but customer service is almost non existent. Everytime I call, I sit on hold for a long time and then get a representative who can bearly speak English and cannot understand what I am asking.
Also, you get nickled and dimed. A few for a checked bag, a fee for a carryone, a fee for an assigned seat.
15
Mar
11
Mar
10
Mar
09
Mar
08
Mar
08
Mar
05
Feb
16
Jan
Posted by Anonymous
Quite honestly your service is beyond awful. Never anyone availble to to talk to, your online check in is a joke.This summer my husband was flying out on your service to DIA from Atlanta,no notification that flight was cancelled, lost hotel money had to pay for flight back to FL. Out over $500 and not even a sorry came out from anyone or apology. This time we thought we would try one more time and maybe just a fluke. Got tickets online with seat designation, go to get boarding pass and wants us to choose seats, which we already have and have already upgraded. Cannot get anyone to answer a darn phone and it keeps hanging up on us. At this point do we take our chances again and turn up at airport only to find out the flight is cancelled and out hundreds of dollars again? You tell me.
08
Jan
Posted by Anonymous
I flew frontier airlines on the 4th December to SFO and left my phone on the plane. I was told by an agent at the SFO (on my return flight) that the phone had been found but sent off to Denver. Its been more than 30 days and I have not been contacted about my item. Their lost and found procedure is a joke, no number to call just an email form. How hard is it to process a lost and found claim? There should be a computerized inventory of items lost on the plane with a number to call so that aggrieved passengers can call in with a description of their item and instantly be matched (where the item has been turned in). I am very disappointed in Frontier. My first and last time of flying with them and I will not recommend them to any potential passenger.
30
Dec
08
Dec
Posted by Gary
I am traveling for a job interview on Frontier from Detroit to Orange County...through Denver.
I had to pay $50 to check a bag which easily in the overhead. Customer service was very poor...no help...non caring.
I will not fly Frontier unless forced to.
Why doesn't the airline charge a booking fee which included the profit you need...instead of hurting your value to the customer?
I've flown for 30 years and have never paid to check a bag.
13
Oct
25
Sep
Posted by Anonymous
I am so pleased with the staff who I spoke with when I left my coat at Midway airport. First, the air help I received from the staff on the plane, then the people I spoke with concerning the lost coat when I reached Denver, then having a call telling me it had been found and would be waiting for pickup at the ticket counter in Chicago. Everyone was so kind and helpful, and I truly appreciate everyone. Thank you! Dolores Woycik
11
Aug
Posted by Anonymous
This is the first time I travel with this airline, and this is the worse experience I have ever had. Drove 2 hours and the flight got delayed 10 hours. They changed the time last minute which really messed with my plans. We are with two minors and we were supposed to work tomorrow morning but now we won't be able to because the flight leaves too late. Money for food does not make up for this. We will never recommend this airline. And we expect you guys to not cancel the flight now. We have family waiting for us.
15
Feb
Posted by Anonymous
I was very disappointed on my recent trip on Frontier.....We had a connecting flight and on the second leg ..even thou our boarding pass stated carry on...we had to get out of the line when our zone was called and then get in another line to have someone check our baggage size...by then we were late getting so the agent said we could check our bags for $25 each......Then we were told that a cup of soda would be $1.99.....what happened to customer appreciation.
The man setting in the next seat was given an option of paying $50 to carry on or $25 to check his bag at the gate.....
We will need to consider all of the petty items Frontier has added to their "customer service" the next time we book a flight.
14
Sep
09
Sep
Posted by Anonymous
Flew from Orange County to denver 0ne carry on bag no problem.On my way back from denver to Orange County with same carry on bag I was asked to check it with their luggage rack it fit with no problem then they said they needed to check our origional booking said that it did not allow carry ons. I was then told i needed to pay 100.00 for a carry on, I will never fly with this airline again.
29
Apr
Posted by Dave
These practices may not last There is no reason to take advantage of the little man
My family of 4 were enroute Disney Florida for Xmas from DFW
We boarded Frontier to Denver after a 2 hour delay and got stuck in Denver after we missed our connection The weather was bad bad so many flights were cancelled
After 8 hours wait at the airport Frontier gave us some vouchers and some hotel night stop in the freezing cold
The following morning they claimed our next connection to Orange County would be 3 days later AFTER MY DISNEY VACATION WOULD BE OVER a costly vacation we had saved for a year So I bought another airline Ickes for all 4 of us and arrived Disney with just one day holiday left But we had travel insurance with Chartis so in the least we would be reimbursed or so I thought
Frontier apparently deceitfully complicity and unbelievable claimed to Chartis or as Chartis reported to us that the delay was due to "flight staff scheduling delays" whatever that meant and not obviously the evidently bad weather that caused cancellations
Why? Is it necessary to muscle the little man
I cannot fight Chartis who clam to be from Singapore I cannot fight Disney I cannot fight Frontier as well
I leave it to God
24
Feb
12
Sep
Posted by Anonymous
ON A RECENT TRIP TO PORTLAND OREGON OUR FLIGHT WAS DELAYED 12 HOURS. THE PLANE HAD MECHANICAL DIFFICULTY IN DENVER ARRIVED IN NASHVILLE AND HAD THE SAME PROBLEM. WAS IT NEVER FIXED ? UPON ARRIVING IN PORTLAND I DISCOVERED ALL OF MY CLOTHES WERE WET IN MY LUGGAGE AND MY FRIENDS NEW LUGGAGE WAS COVERED IN OIL.
WHEN LEAVIN DENVER 10 DAYS LATER WE HAD A MOST UNPLEASANT ENCOUNTER WITH "PAMELA" SHE APPARENTLY RUNS FRONTIER OR THINKS SHE DOES.
NOT A PLEASANT EXPERIENCE.
05
Apr
Posted by NKG
The return flights from Denver to Sioux Falls, SD suck to be polite. Was delighted to see another airline come into Sioux Falls to fly to Denver....I realize we are not the metropolis that Minneapolis or Omaha is but come on folks. My first return flight from Denver to Sioux Falls was 8 hours late...luckily the 2nd return flight from Denver to Sioux Falls was just a little over 2 hours late...no explanations..would take another airline but our options are limited to say the least...
