Read the reviews below to see the experience other people have had when dealing with customer service from Fisher Price.
I just called about the my little lamb cradle & swing that had a motor stop working after about 6months. And the representative who assisted me was amazing she helped me first trouble shoot to see if the swing just had a different issue & when it didn't fix it she put in a request to ship out a new motor assembly. I am very satisfied with their customer service when they actually are helpful. Because I was about to give up hope when I tried to call yesterday & was told they have no clue in how to help me what so ever & the supervisors were in a meeting. I am so glad I tried calling them again today.
I am also very disappointed with the customer service. My call was regarding a baby monitor that is no longer working after 7 months of use. The lady told me that monitors do not work when you have two systems and I told her that we have more than one child. She then offered to have me send back the monitors and then I would receive a new one in the mail....what would I do while I am waiting on the new one..go without a monitor. The second choice was that they would send me a new one out and then I would be charged the amount..once they received my new one, could send the monitor back and then I would receive credit on my card...very very disappointed in this customer service for such a large company. And they do not even take AMEX.
very disappointed...my monitor has broken 2 times....the first time the lady was friendly and sent a part out and it worked ( with lots more static) but better then nothing...this time the second one broke ( need to mention that they are in PERFECT condition)...and the lady says I have to send the whole system in and it will take 4-6 weeks to send me a new one..yes when my Laugh and LEarn chair was broken they sent me a $50 voucher to buy a new one without returning the product...soo im supposed to go 4-6 weeks without a baby monitor???very sad service..I buy lots from them..but am thinking about refusing to buy any of their product....ive had to phone them 5 times this year alone for product defects!!!!
I'm very disappointed they can't find the back piece to my swing i'm willing to pay for just the batties cover for my swing but they don't carry them in stock you can order one off e bay she said, She wasn't friendly at all to me i was very upset and disappointed. Maybe one day they will have what you need.
I was really surprised with how great the customer service when I call last week about an important pat of a baby’s toy that was eaten by the dog. They got all my information and they toy information and had the replacement part shipped right out no charge. A week later it arrived and my son is once again enjoying his favorite toy. Thank you Fisher Price large or small businesses just don’t do thinks like that anymore!! Good old fashion service.
Fisher Price shows a number to call for Saturday hours, but when I call, it says there are no Saturday hours, plus the number is to Mattel. Does the left hand know what the right one is doing? Would it be too much trouble to make sure every affiliated company is on the same page?
I am really disappointed in Fisher Price. We needed to get a battery cover for the Laugh and Learn House. That is one of the things that they don't stock, so now none of the great things about the house can be used. How does that make any sense??? They carry other parts for it that aren't a big deal if you don't have, but not the battery cover which is the biggest safety issue of the product!! Very disappointed!
I am disapointed that the Doll house you made in the late 1960's is no longer available. It was so perfect that you could not improve on it. It folded like a suitcase had the furniture and even had a doorbell. My daughter loved hers but somewhere along the line it got lost. She is 47 now. I am trying to find one for my great grand daughter. The ones you have on line now do not measure up. [email protected]
I am really disappointed I bought the Fisher Price play my way customizable at Target for my son 3 weeks ago for his birthday and was going to buy the additional bins for him for Christmas. Fisher Price still lists this on there website as an exclusive to Target and Target say they are no longer carrying it and all items were clearanced. Now i can't get the bins for the set. Customer Service couldn't give an information other to say I needed to contact target or I could try calling a different department.
I called because I had recently bought a baby swing and the mobile started making a loud clicking noise about 2 weeks after I bought it. The woman I spoke to was very pleasant and immediately sent me a replacement motor. I was very pleased with the service, it is hard to find that these days.
