Firestone customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Firestone.

Apr

Posted by Richparra

on 4/8/18 at 9:18AM

I had an appointment that I made the day before in person. I was to wait for my oil change and brake flushing and wanted to make sure I didn't have to wait too long. I even brought my truck in a bit earlier. I sat down at 10:30am (appointment was 11am) and I began to wait. They didn't even start to work on my truck until 12:30pm (2 hours waiting already) and it was close to 2pm before it was finished. INEXCUSABLE!!! I was very upset and voiced my opinion to the salesman at the counter. He asked what I wanted him to do about it? He said he'd get the manager but the manager wouldn't come. He was too busy to talk to me. so, I paid the bill and left. Shortly thereafter I recd a call. It was the manager and he apologized for my long wait and said he was sorry and that I had slipped through the cracks. Whatever that means. Then he reversed the charges and gave me a full refund. He was hoping this would satisfy me. I was very upset as my time is just as valuable as his. I had an appointment to get to that I had to reschedule and workers on a construction site that I need to check on. So, I was disappointed but did appreciate the money back, however as far as being a continued customer in the future, I don't think so. I have been a customer off and on for over 30 years and have had this happen to me in the past at Firestone stores in California. I decided to give you another chance here in Arizona as we just relocated here a few months ago. It seems like nothing has changed. There were other problems too. I'm very disappointed. Firestone @ 1239 Guadalupe Rd. Mesa AZ 85202

Apr

Posted by Anonymous

on 4/2/18 at 8:39PM

I Bought Four New Tires For My Dodge Pickup In November Of 2014 - The Tires Up To This Point Have Been Great - They Show No Tread Ware And The Little Rubber Tips Are Still On The Tires - My Point Of Information Is This - While Inspecting My Tires Recently, I Discovered Checking On The Sidewalls - After Checking The Dot Numbers I Discovered That The Tires Were Actually 4 Years Old When They Were Installed On My Truck - I Realize That There Is Probably No Recourse, But I Would Just Like To Tell Someone About This Situation

Mar

Posted by Treisha

on 3/17/18 at 12:40PM

I had my 2013 Buick Lacrosse towed to the Firestone in North Miami Beach on March 11th which was on a Sunday morning. I was told charched $740.05. Picked up my car on Mon and Thurs my car had to be towed again. Now I paid for the inspection, tensioner, pulley and oil change....if they did an initial inspection on my car Mon, they should of caught that the coolant that was originally leaking from my car would of been fixed. Now I have to pay $609.74 for a busted water pump and added special coolant. UNBELIEVABLE!!!! They reall got over on me and because I'm a woman, they really did a number on me. I have to wait until next Friday to get my car because I don't have that kind of money laying around.

Mar

Posted by Rochell

on 3/16/18 at 9:02PM

Very unhappy with the service of the damage to all four of my wheels when I took my car in for service to buy 4 new tires. The tools they used, damaged all 4 of my wheels in the same place on all 4 wheels. I have a 2013 Lexus ES with very low miles and very well maintained

I very unhappy that they're wanting to send my car out to some unknown company to buff the damage. I need to know what steps to take to fix the issue. My car has been garage kept and it has only 25k miles and I am the only driver. I do not drive my car on a daily basis. Please reach out to me.

Mar

Posted by Anonymous

on 3/6/18 at 9:05AM

Dont buy any tires, or get an alignment from them. I got bad tires and bad alignment. My tires were balance incorrectly and alignment was worst than when i brought in my vehicle. I am really disappointed.

Feb

Posted by TA

on 2/26/18 at 11:28AM

FIRESTONE 5300 westheimer in Houston , TX neglected to communicate the cost of additional services provided on my car and charged me for it after all I requested was s diagnostic. Lied about compressor being out and wanted to charge > $1,600 when all the car needed was 2 new O rings.

Feb

Posted by Angry

on 2/14/18 at 4:38PM

I have never been so dissatisfied with my service. I have been a customer of Firestone for quite a few years now and my most recent trip in was to check a noise and replace my lower tensioner pulley at Firestone's diagnosis. I received a phone call a few hours later telling me I needed front end work done immediately and my bill would be over 1600. I have my children in the car with me most of the time so I tell them to make my vehicle safe again. I pick my truck up after 2 days. I leave the store and the same noise I came in with was there still and I was down 1/4 tank of gas. I bring my truck back into the parking lot and tell the guy inside who informs me that the guys that worked on it weren't there so he couldn't give me any answers about my gas or the work that was done and I needed to bring it back again the following day. I bring my truck back a third time for the work to be completed correctly and leave it for another 2 days. I pick it up and everything seemed fine for a couple of weeks when the noise in the front end returns. I contacted Firestone for a refund and was denied. Pretty sure this is a lemon law issue... I was instructed to bring it back in by the general manger. He tells me he will be there when I drop my truck off. He was not. He never called me afterwards. I pick my truck up again after leaving it inconveniently and now a couple months later the noise has returned! I called to dispute my charge due to my dissatisfaction and was told to call the general manager back. Are you serious!?! At this point I have called him and left him a message and have not heard back! I want to speak with corporate!! This is ridiculous

Jan

Posted by Anonymous

on 1/19/18 at 9:32AM

Several years ago I bought the lifetime warranty on tire rotation and alignment at the Firestone store st the Huntington Mall in Barboursville,WV 25504 for the last 2 years I haven't been able to use it because they always want me to leave it 5 or 6 hours! Today I just asked for a rotation of my tires and they said 2 1/2 to 3 hours!!Really people I left and went to my Walmart and was in and out in 30 minutes. Never will I buy or recommend Firestone. If your going to sell these services you should have staff that can do these small jobs quickly and efficiently. No longer a customer of Firestone. KS

Jan

Posted by Anonymous

on 1/18/18 at 4:15PM

My wife's car went in for power steering noise they replace the rack Tha car was ok for 2 weeks noise came back left car overnight said there was air in the system really ??? Picked up car wife started car could not move steering wheel was making noises too while driving AGAIN to firestone to leave car overnight to b picked up on Friday. Doesn't anyone know how to fix cars over there? I told many people not to come here to get ur car fixed on face book I gave them bad reviews I told them install America parts made in the USA from Napa not Chinese crap they use ,they all laughed next I'll go to corporate and tell them what kind of business they are running here on people's cars can't even fix your own car correctly !!!! I mean 3x to get it right ??????? And they are still in business here?????

Dec

Posted by Anonymous

on 12/27/17 at 6:43AM

So far I am completely dissatisfied with my service . I made a appointment for 8am for 2 tired. I made a appointment so that I didn't have to wate. 40 min later they finally put car in garage.....verry pissed

Dec

Posted by Anonymous

on 12/13/17 at 8:00AM

This is disturbing for me to say, i had my car ties changed at your shrewsbury shop massachusetts. The following morning i noticed my iphone charger and adopter was missing and when i called the store manager he said to me that he dnt want to waste time on the charger issue after the tech who worked on my car said he knew nothing about the charger. The manager was rude to me can someonetell me how i can have this matter concluded?

Dec

Posted by Anonymous

on 12/9/17 at 1:15PM

I am highly upset I only go to firestone to get my oil changes and I was not near one so I went to somewhere else and they wouldn't do a oil change because the firestone on garnersferry columbia sc stripped my oil plug out to the point where they couldn't get it off. I went to the firestone location and let them know they said sorry but you can't get a oil change for another week we have no room...so they mess your car up then deny you service. stay away from this place!!!

Dec

Posted by Anonymous

on 12/1/17 at 2:31PM

I am at the Bayonne FIRESTONE . I am waiting for my car to be ready . No one is working on the car for 30 minutes now. The brakes were repaired and the brake fluid was bled and the system is not working . The new manager does not realize the level of anxiety when no one is working on the problem !
I am concerned that the car will not be ready today . I need it for 7AM tomorrow .

Nov

Posted by Silverado tires

on 11/18/17 at 11:26AM

I stopped into your west Saginaw highway location in Lansing MI to order tires and make a appt for the following weekend spoke with the tire Manager and was told that she would have the tires and made my appt for the next Saturday at 11 am got to the store and was told they didn't have the tires yet I asked that being I drove a hour and twenty minutes to get here if she was going to do anything to make it right and the answer was a rude NO that it wasn't her fault because she was off the last three days well Firestone has lost a customer and I will never recommend them and also will give Discount tire my business......I guess customer service is not part of the Firestone business model

Nov

Posted by Clspisti

on 11/13/17 at 12:12PM

If I could give a zero rating, I would to the location on Memory Lane in York, PA. I had an inspection performed at another establishment and they informed me that the tires had significant dry rot, which should not show on a tire unless it is 5-7 years old. These tires are 2.5 years old. I went into Firestone, they looked at them and agreed. However, instead of making it right, they wanted to charge me for four new tires but at a 50% discount because 30,000 miles of the 60,000 mile warranty was used. They want to charge me for new tires to replace the ones they sold me that were bad to begin with. Since 30,000 miles of the 60,000 mile warranty was used I suggested that instead of charging me again they should refund to me 50% of what I already paid them for bad tires. Of course, they refused. Insisted they could not give me free' tires or give me any of my money back. Watch people, you don't get what you pay for. I would rather pay 100% somewhere else more reputable than give them any more of my money.

Nov

Posted by Anonymous

on 11/13/17 at 10:32AM

I had a scheduled appointment with Firestone for Saturday November 4, 2017 for 9:00 Am and was told my the attendant that they only had two mechanics and my wait would be two hours for my old change. Very disappointed in the customer service with Firestone.

Mar

Posted by Pt cruzer probs

on 3/13/17 at 2:45PM

I called to come in before I show up for four new tires and an alignment. They put all four new tires on before they even check to see if they could do an alignment after a four hour wait but they told me would only be two hours and I'd be out of there to tell me and now they cannot do the alignment because of other parts. Now I'm driving around with new tires on a horribly aligned car and don't have enough time to take off and fix the parts to get my alignment corrected before these new tires go bad. 0 out of 5 stars

Nov

Posted by Robin

on 11/29/16 at 1:32PM

I want to Firestone to purchase tire's I want to get the tires rotated the front too we're at because I didn't get an alignment they never told me I need an alignment they said it was in the computer that guy never told me personally I need an alignment I have the paper to prove it so I had to purchase some more tires from Firestone I spent $1,300 on tires in about 4 months they gave me a deal on alignments I had a problem with my car leaking they put a seal on it I got home the next day I had huge puddles of radiator fluid transmission fluid on the driveway call them up they put another seal on it still had a leak they told me to take it to the dealer the dealer Marlette said yes you have a leak they're putting on the wrong seal so I went back and they ordered the manufacturers seal so far it's not leaking but the customer service sucked I don't even have words to say about the time I spent there is ridiculous

Nov

Posted by Alvalanch

on 11/9/16 at 10:13AM

I took my truck in they told me i needed work on the front tire rods and something they charged me 1100 hundred and something dollars and my truck had the same problem when i got it back took it back they said it was nothing i drove the truck again still same problem not fixed so now they want to charge me for labor again after i told them in the beginning it was not fixed im not going to lay down on 1100 hundred dollar i need my truck fixed or my money back to get it fixed times are to hard for this .

Nov

Posted by Anonymous

on 11/7/16 at 2:11PM

If a person has a legitimate claim and the will not talk to you what can they expect. Not every retired person has unlimited resources to buy brand new tires including the compact spare. Many cars have 50 + years on their tires because they were made at standards that were met and showed longevity because of the workmanship that went into a tire to meet such standards.When a new tire explodes without reason other than bad workmanship it makes FIRESTONE look bad. I am one who just wants the right thing to be done and replace the defective tire. Darrell

Nov

Posted by Anonymous

on 11/6/16 at 10:47AM

My husband and I have been loyal customers since 2013 when we moved to Fort Hood TX. We have both of our vehicles services frequently at the stores on post. We encountered an employee who claims to be a manager by the name Cody. He has been at the store on 761st Tank Batallion Drive, Fort Hood TX 76554 where he has refused repair to an air valve on one of my tires. Another employee spoke up and took the tire and repaired it. After the other employee took the tire, Cody asked my husband "Aren't you the guy I tried selling a Firestone Card to?" I'm not sure why he felt that was relevant to fixing a tire where the repairs cost $22, it was unprofessional. We encountered this employee, Cody, once before at the store on Warrior Way Fort Hood TX 76544. My vehicle needed repairs to an air compressor, which was covered by warranty. We talked with Cody specifically about the repairs. My vechile, Mazda CX-7, sat in the parking lot of this location for 6 days. Cody told my husband and I that they were working out the details of the repair and had not come to an agreement. I finally had my car towed to another shop down the street after finding out from the warranty company that the parts had ALREADY been sent to the Warrior Way Firestone 4 days ago. I ended up coming out of pocket $200 for a rental vechile for that time my car was sitting at the Firestone location on Warrior Way. Not only did we pay for his mistakes and arrogance, we have decided not to have our vehicles serviced by Firestone until longer.

Oct

Posted by Anonymous

on 10/26/16 at 11:22AM

On 10/25/16 I had an appointment to bring in my Chevrolet Express van for service on brakes while there I decided to go ahead and purchase a new pair of tires to replace the ones that were out of alignment because the alignment they did previously did not correct the problem that it should have and when I put the good tires on the rear on the front they created the same problem again causing me to need to purchase new tires that's problem one problem 2 was they said my idler arm and pitman arm needed replacement okay so I believe them and I believe it probably did the trick because it drives much better they still did not Center the steering wheel after realizing it after doing the repairs how many times does it take to do this right no problem 3 the up charge for the cost of a pitman arm and idler arm for the vehicle and the pads which I had lifetime replacement on so I do not understand why I was recharge for them is $788.63 this is 161 percent markup for three parts I check these with my favorite store for getting parts on my own rockauto.com showing all GM premium Parts the best I could order and this is the price difference I could purchase the parts from Rock Auto for $345.63 this price difference markup is brutal way out of line but let's remember that I've had this vehicle service at the same Firestone store for the last 3 plus years all my tires all my alignment all my brake work so they have complete history and should be treating me as a good customer with applicable discounts the only thing that is giving me the correct discounts is my lifetime alignment and purchasing a set of tires once each year for it but this is the last straw I paid a ticket on the 25th of $1,769.23 this money doesn't grow on trees not to mention I waited to have the vehicle repaired for 9:30 in the morning until it was finished at 2:45 p.m. not many people I know could either pay this or put up with it I am to say the least disappointed and Firestone for this kind of price padding and I want some answers or I'm going to take all of my business with four of my vehicles to someone else if I do not get satisfaction please reply at your earliest convenience thank you Floyd Palmquist

Oct

Posted by netsteeler

on 10/13/16 at 4:45PM

YOU have lost a customer FOR LIFE!

I had a flat tire, I was told it could not be repaired, even though it was a new tire, with a cut in the tread. So be it.

So I said I would donate the car, and go ahead and put a new tire on, the 1quote added road hazard, which does me no good, since I had just said I was going to donate the car, and warranties do not transfer.
THEN he wanted to charge me $17.99 to balance ONE TIRE! that is usually a 4 tire charge! All the while telling me he was not trying to "screw me"!

NOT going there EVER AGAIN! for 5 years I was happy with my local Firestone. but corruption has run me and all my friends( almost a dozen cars total) away from Firestone for good!

Aug

Posted by [email protected]

on 8/20/16 at 4:04AM

My appointment was at 10 a.m. for one new tire. It was 11:30 and I was still waiting. Why make an appointment? I felt horrible for the lady that was sitting with me who had been waiting 2 and 1/2 hours fir an oil change. SmHer appointment was at 8 a.m. They did not have her oil in stock. Poor planning on Firestone's part. I expected more from Firestone.

Aug

Posted by tami

on 8/12/16 at 4:00PM

what a joke have a 75 year old nut job answer the phone- I call to see if i can leave car overnight and ride home down the street, screwball tells me yes no problem. when i arrive i find I was lied to, and looked at like I was the screwball. I will never do business with firestone again - by the way I walked home in 100 plus heat in ill health, and was almost raped on the walk because I assumed when I called ahead there would be a courtesy ride home this was the san antonio tx fm 78 location . the manager tells me the old guy tells people anything, then why do you let him answer the mf phone-

Viewing Firestone customer service reviews 26 - 50 out of 112

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Firestone customer service reviews

Apr

Posted by Richparra

Apr

Posted by Anonymous

Mar

Posted by Treisha

Mar

Posted by Rochell

Mar

Posted by Anonymous

Feb

Posted by TA

Feb

Posted by Angry

Jan

Posted by Anonymous

Jan

Posted by Anonymous

Dec

Posted by Anonymous

Dec

Posted by Anonymous

Dec

Posted by Anonymous

Dec

Posted by Anonymous

Nov

Posted by Silverado tires

Nov

Posted by Clspisti

Nov

Posted by Anonymous

Mar

Posted by Pt cruzer probs

Nov

Posted by Robin

Nov

Posted by Alvalanch

Nov

Posted by Anonymous

Nov

Posted by Anonymous

Oct

Posted by Anonymous

Oct

Posted by netsteeler

Aug

Posted by [email protected]

Aug

Posted by tami

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