Epson customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Epson.

Jun

Posted by [email protected]

on 6/2/14 at 3:13PM

last friday I purchased a wf-3540 printer and was haveing a hard time installing it. I called the teck department for help the person that ansered spoke hard to understand english and I had to keep asking him to repete the procedure he became angry and began yelling witch maid it even harder to understand and take a lot longer than it should of. when he began yelling I told him I was old and slow it didn't seem to matter to him, I told him to quit yelling several times it didn't seem to matter.at the end he told me to do something that I couldn,t understand because of his yelling finally I asked to speak to a supervisor several times he said why I fixed your printer I said because you keep yelling at me,then he hung up on me.I am in my seventys and a little slower than a young person and this electronic age is new to me even so I don't think any one should be subjected to that attatude.Ronald Morris

Apr

Posted by Unknown

on 4/30/14 at 8:19AM

I purchased a NEW WP-4530 all in one and it never worked, they sent me a refurbished one on 2/18/14, it worked a few days, they sent me another refurbished one on 2/24/14, it actually worked 3 weeks, they sent me a refurbished one on 4/16/14, it worked 5 days, they sent me a refurbished one on 4/28/14, it had red ink on the inside door so I knew this would be bad. Sure enough this one won't work either. I called and after telling the guy numerous times that I wanted someone in a supervisory position that I was tired of playing these games he put me on hold for 29 minutes, I guess he thought I would hang up but I didn't. He then told me that he talked with customer service and he said some stuff that I couldn't understand then he said they said they are sending me a NEW one this time. We shall see. I will advise if this one works.

Apr

Posted by Anonymous

on 4/25/14 at 10:03AM

Tried to get the on line contact and that was not available. No explanation.

Apr

Posted by Lynda Enright

on 4/22/14 at 8:58AM

I have been waiting for TWO DAYS for an email from your company with the FED EX information to return our defective printer for replacement. Your Tech Support deemed it a Hardware Failure. Our printer is under warranty ~ Epson WF 2540. I have spoken with THREE supervisors to get one simple email sent. This is ridiculous!

Apr

Posted by Anonymous

on 4/15/14 at 9:23PM

I have owned hundreds of printers since the days of CPM.

The opportunity to buy an EPSOM WF-510 in my dotage was irresistible; I expected reliability, simplicity, and ABSOLUTE dependability. I was impressed (no, overjoyed) with the proffered features. What I got was something less than the anticipation and actual grief.

This menace has taken over my life. Your pop-up sales ads keep me from earning a living - the controller even circumvents my FIREWALL.

I only print 11 x 17 BLACK on this machine; I have three other printers for letters / photos of cats / and sprocket feed wire labels. However, this thing insists on printing only in color on 8-1/2 x 11 at some resolution that takes over 20 minute per page to print. What's worse is that if I can eventually get something printed correctly ONCE; it will never do it again.

I bought this thing to use; not to play with. I have two advanced degrees and it is my opinion that this product was not designed for the user

I'll even save something for his bonus - a call would be free . . .

There is NOTHING in any of your provided manual or service that can explain a work-around or avoidance.

Apr

Posted by Anonymous

on 4/9/14 at 8:48AM

sx445w, worst printer ever, facebook page full of complaints and no one seems to care. i cant scon documents as all that comes up is "replace ink cartridges" i replaced them twice and threw out the old ones. my second set printed about 10 A4 pages and has not worked since. i wouldnt even sell this second hand to someone for 10 meuro as i dont hate anyone that much. throwing it in the bin today. greatest waste of money ever. reputable company? dont make me laugh.

Apr

Posted by rtklly

on 4/2/14 at 5:24PM

The WF printer is truly awful. There is a total ink scam going on which has resulted in actual lawsuits for Epson. I blame myself for not checking the web for complaints more thoroughly before falling victim to this poor product. So I am posting in the hopes that I can save someone else the frustration of a printer that locks up completely until you buy a full cartridge of colored ink. There is no option to just print with the black ink. Not to mention the cost of replacing the cartridges that seem to run out of ink suspiciously fast.

Apr

Posted by SteveW

on 4/1/14 at 4:56AM

I can not in all honesty say I am pleased by the way epson has treated me regagarding my epson Workforce 7525 all purpose printer.

You should all beware that if you buy a multiprinter and not use all the facilities it offers and then later you try to use this facility I.e. Print photos but find the printer will not work regarding this function epson support do not want to know or take any responcibility for this misfunction after the warrantee even though it was only 1 month over the year. They were happy pounds off me to repair it. They reminded me that the Warrantee was for one year but let's face your statutory purchasing rights cover you for one year anyway so their Warantee is pointless for one year after buying the top of the range printer at high cost you would expect some consideration.

In the past I have always used Epson I will not be using them in future so much for Product loyalty.

My advice try all the facilities on your machine as soon as you get it because if you find they do not work just forget support from Epson.

Feb

Posted by disatified customer

on 2/23/14 at 6:30PM

Previously I owned a HP printer but when I purchased a new computer the HP was not compatible with it. I am not satisifed with this Epson XP400. It is hard to operate an the ink cartriges do not hold much ink they run out too fast. To refill the ink I bought the larger more expensive cartridge for the black ink.an the smaller color catridges ..First the color inks went out one by one an I had to replace them one at a time since certain colors ran out faster..It would not let me copy with out that one color being replaced. So needless to say when it was important to use it tonight an since I had no color to replace it would not let me copy in just black ink which is 3/4 full.So now I do not copy things an feel that your Epson XP400 was a total waist of my money and my time an the ink refills are too costly, expensive..HP ink is much cheaper an the HP will copy in just black if you do not want the colors.I would never recomend anyone to buy Epson XP 400. I also feel that Office Depot employes are not familar with there products..They probabbly never even try them out..A sugestion would be to have these printers on display to able to try them at the store to see how they run also how many copies you actually make on one cartridge of ink. Epson shame on you for ripping people off.

Feb

Posted by mdraine

on 2/22/14 at 5:13PM

I spent 22 min. on the phone with an Epson customer service representative regarding the fact that my R280 printer would print black text as faint magenta. The representative instructed me to repeatedly clean the heads. When this didn't work, he told me I could take the unit to a repair center at the opposite end of my state. He also gave me a code for the Epson loyalty program, which would allow me to buy a new printer at a small discount, about 10% less than Amazon prices. I was ready to buy a new printer when my girlfriend suggested I reinstall the printer software. I did as she said, and it worked like a charm. Good thing I didn't follow the customer service rep's advice! I did, however, clean the heads so many times that it emptied two of the cartridges.

Jan

Posted by Anonymous

on 1/17/14 at 10:45AM

I get that companies are manufacturing throw away products that are designed to break within a certain period of time to keep you coming back. But REALLY Epson?? I purchased an Epson XP600 printer and within 7 months it was not printing and when I moved the unit which had been stationary to take a closer look pieces fell out of it! Needless to say many phone calls, reference numbers and weeks later I received my "refurbished" unit. Fingers crossed I connected it to my wifi, let it do it's 7 minute initialization, and tried to print. Immediately got an error message. Long story short, the 2nd printer was broken too. Now I am waiting for my "new" replacement. Big Deal, I wanted a refund but that is not their "policy". I bet, they would be out of business overnight with their crappy products!! Once I get my new one it's getting listed on Craigslist and I'm using the money to get something else. Never buying Epson again.

Jan

Posted by Anonymous

on 1/15/14 at 4:33PM

I purchased an XP-800 that is expensive as current printers go. I purchased a one year policy from Staples to cover the printer. It failed within 30-40 days, i.e. it quit printing in black. I took it back to staples and they claimed I had to ship it back to Epson because they only do that if it fails within 30 days, I think it was about day 32 after purchasing it that it failed. After a tense discussion with them they took it back and gave me a new one off the shelf. The second printer worked for about 3 months and then failed to print in black. I phoned your support line and after about an hour they said they would send me a replacement XP-800. It arrived yesterday and I hooked it up today. The test page didn't print, and neither did an MSW document. I tried the MSW document 5 times and it wouldn't print in black, however, it did print a very shabby page in red. I phoned support again, and after about one hour "Rachel", an offshore representative said I received a refurbished printer and they would send me a new printer using overnight Fed X. Well, why did you send me a "refurbished printer" that didn't print in the first place? I asked just to get my money back as I have used Epson printers since about 1979, or 1980 with my first Apple. The quality has always been high, but the XP-800 must have a serious design flaw which you refuse to recognize. After having three faulty printers within a year I am tired of receiving shabby products from a once quality company. I must say if the fourth printer fails to print properly I am done with Epson forever and will do my best to see that the reliability of your most recent low quality is spread among internet users on every blog site possible. Epson "Why do you treat you customers this way?"

Jan

Posted by Unhappy customer

on 1/4/14 at 6:48PM

We have a multifunction Epson Artisan 837 printer which suddenly stopped working and the computer indicated that it was not connected. After multiple attempts to reconnect, we looked up the help # in the user guide for the printer. There was no toll free # so we called the # given for Canada. We were on hold for a 1/2 hour before a rep answered and we discovered that she was answering from California! This was distressing in itself especially as our long distance package covers Canada only. Nevertheless after waiting this long we hoped for a quick resolution. Sadly 1.5 hours later the connection was lost (or the rep simply hung up) and we still weren't connected! The issue seemed to be around changing the IP address. Instructions were circular with endless start overs! My statement that I had changed the IP address of our printer was disbelieved and she would not accept as abnormal the fact that both printer and iMac now had the same IP address. We kept being put on hold as it seemed she had to confer repeatedly with someone else. Eventually she asked to speak to my wife. ( I guess I got fired!) She continued to give the same instructions which got us nowhere and the entire time she came across as impatient and rude. After the telephone went dead, I reset the printer IP # and in short order we had it running. We have never experienced such incompetent and unfriendly tech support. We are also very upset about the fact that there was no toll free # and we will be stuck with a huge phone bill after 1.5 hours on the phone. We think such a call should be billed right back to Epson!

Dec

Posted by Anonymous

on 12/17/13 at 3:27PM

I bought a printer and didn't understand how to print a #10 envelope address. Called the 800 support number, which was answered by an offshore operator. Basically was scammed into buying a $199 Quick Heal Antivirus because they told me I couldn't print an envelope without it. Called two days later and got a totally different offshore support services (like in India)to again ask how to print an envelope. The second company told me the first company software was not working, to cancel the purchase and buy their $199 package. My computer was shut down for 8 hours and all I got was a slower computer and still no one would tell me how to print an envelope. I called Epson, got scammed by their approved vendor. Therefore, Epson scammed me out of $200. I will never buy an Epson product again.

Nov

Posted by kentangerous

on 11/25/13 at 12:14PM

Won't help. When I called the 800 number,
I was given a non-toll number to call.
Don't buy EPSON. No support at all.
My printer was working ok till I down loaded Epson's driver up date. Now is useless and Epson won't help.

Nov

Posted by Anonymous

on 11/15/13 at 3:18PM

Never, ever buying an Epson printer or ink again. Was informed by customer service reps that I cannot print in black, despite the fact that I have plenty of black ink, because the print head is designed to permanently not work unless adequately filled color cartridges are installed. Printing in black only, draft or grayscale doesn't work - it simply won't allow you to print until you buy new color cartridges. What a scam. This just serves to show that Epson doesn't care about customer service or usability - all they care about is selling ink.

Nov

Posted by looking for info

on 11/14/13 at 12:33PM

Customer service rep knows nothing about scanners. Wanted a comparison. He went off the line three times to get info from someone else.
I don't have all day to wait to get info that should be right at hand.

Nov

Posted by mophman007

on 11/10/13 at 4:47PM

I hate your printers!!! I hate all of them equally. They are designed to waste ink!!! I had about 25% of ink left and it told me to replace it. No wonder that everyone is going to paperless cause it is absolutely stupid how much you guys charge for ink. Just a big middle finger to you guys. I am going back to HP more expensive but much better product.

Sep

Posted by Anonymous

on 9/10/13 at 3:23PM

Dear Epson;

Yesterday, I called customer support to troubleshoot my printer. We determined that the jets on my CX 5000 we not firing. Long story short, I need a new one.

The gentleman who helped me referred me to a customer Loyalty page to shop and he gave me a reference

He was very courteous. He was filipino, I know the accent very well. He sounded exactly like my brother-in-law. I could have sworn that it was him on the other end. Anyway, his name was William, I believe.

Other than him, I have received no support at all on the telephone from anyone that I've spoken to.

Today I called Epson @ around two P.M. for the third time, seeking some help for my printer problem .

I couldn't find anyone in the department that would give me any satisfaction. Simply put, I need a printer that will fit my my Epson ink cartridges #69,

I called to buy printer and no one could help me, nor even offer me an alternative. I HAVE SPOKEN with three Epson Representatives today on the phone, finally, the one supervisor said that she could do NOTHING for me at all.

I have $120 worth of Epson # 69 ink sitting here and she couldn't help me in any way at all to get another printer that uses the ink that bears the Epson name. This is what I couldn't understand. And maybe that is what she didn't understand either. I only called again after having spent an hour searching the loyalty page with no results. I never in the world thought that it would be so difficult and I that would hang up the phone in disbelief and anger over the lack of remedy due to the customer skills of the supervisor in charge. Especially of a major company such as Epson. I think I took pains to speak clearly and respectfully. My wife is filipino, and English, to say the least, is not her forte. So I appreciate the courtesy and understanding that people extend to her in conversation, so I always try to do the same thing when speaking with non native-speakers.

But, I just can not believe the lack of customer service. I just need to hear it again from a higher position before I totally give up on Epson. Can you help me ? The first representative told me that her supervisor would not be able to help me either, in so many words. So the supervisor kept me waiting, then told me to speak up, then she didn't quite understand what I wanted.

I believe that there was a bit of a language barrier. That is the only thing that made sense because her answers did not. There were very long pauses between question and answer followed by " I understand" which I suspect she did not .

She did not even say that she could notify me when the WF-30 printer would be back in stock, when I asked about it, after having told me me that it was my only option for the # 69 ink. She did suggest though, that I go out and find one for myself.

Thank You for allowing me my catharsis. You do make a good product. I hope that I helped you somehow.

Sincerely,

Delos A. Benedict

Aug

Posted by Anonymous

on 8/20/13 at 4:53AM

I Purchased A Epson Printer, I Read All About It, All Sounded Good, Which I Had Previously Owned A Kodak Printer & Was Extremly Happy With It, Though For Some Reason I Could Not Find A Kodak Printer In Any Of The Stores I Went To, Must Say I Was Really Upset , So Anyway I Ended Up Getting A Epson Printer , Omg! Problems From The Get Go, I Returned It To The Store Where I Purchased It, & Got Another One ( Didn't Learn The First Time ) & Even Worse Didn't The 2nd. Time Either, I Ended Up With This Printer 3 Time's, Which I Am A Little Embarresed To Admit, I Purchased A 2 Year Replace Plan When I First Got It , & Again, The Really Odd Part Is Now When I Am Trying To Get Something Done, Because I Definataly Do Not Want Another Epson Printer, I Can Not Get A Live Person, Or Answers & Hangs Up Every Single Time, Make You Think They Might Be Use To This & Decided To Handle It A Simple As Possible Way In Their Favor, Hang Up! Ok , Enough Is Enough, Now I Will Talk To A Live Person, Get This Problem Resolved, & Honestaly Far As Epson, Or Epson Printers, They Suck "

Jul

Posted by Anonymous

on 7/3/13 at 10:34PM

Date 7/3/2013
From 4pm to 8pm I was on the phone and talked to Jim, Joe, Geroage & Markus. I did let them know that I was 70 yrs old and did not know much about computers, but after talking to all 4 technical support help I don't think they knew much eather. I was disconnected 4 or 5 times & no one called me back, I called them back and the last call I made they were closed. My question was my 2X3 picture that I scanned was set to print as a 4X6 but did not print as a 4X6. They had me do the same things over & over and between 3 different reps.we installed the printer driver and I still can't print the 4X6 pictures. When I called back due to being disconnected you were closed. So as a dissatisfied customer & 4 hrs. wasted talking to very unpleasant customer service reps. Jerrie

Jun

Posted by dnorris247

on 6/16/13 at 10:30AM

I ordered an ink cartridge from epson online.
I entered the supplied discount code, ($6.00).
I was billed the full price on my credit card.
When I called to report the overcharge, the rep. said that he knew nothing about a discount. I was told that unless I could remember the code that he couldn't help me.
I doubt that many humans could remember that jumble of letters, nor should they have too. The company obviously has a record of these discounts and I viewed the encounter as a rip-off and feel sure that I'm not the only one who has been cheated.

Jun

Posted by REALLY HATE EPSON

on 6/6/13 at 6:57PM

I received my new Epson Workforce 3520 late last Friday afternoon. I had great trouble setting it up. My daughter came Saturday to help. Thought it was working-it did print a few pages. After that it kept saying "paper jam" despite there not being any paper jam. After a lengthy call to customer service, the technician declared it "defective" and I must call back on Monday. I did, and was told they would not refund my money, only send a replacement of the same make and mode. It arrived today. Once again it took hours on the phone with people who could not understand myself or my daughter to set it up. And, guess what-this "replacement" does the exact thing as the original! NEVER BUY FROM EPSON!!!

Apr

Posted by Anonymous

on 4/14/13 at 11:01PM

How Can I Refiel Ink Next Time In L 800 Photo Printer Pls Answer As Soon As Possible

Feb

Posted by blurondo

on 2/26/13 at 12:10PM

I ordered inks from the Epson Store. The ink order went from New Jersey to Indianapolis and then went through FedEx to be delivered back to New Jersey. That was 6 days ago. The order has still not arrived. Epson service claims it will arrive tomorrow. Needed it today. Not worth the aggravation of dealing with Epson.

Viewing Epson customer service reviews 26 - 50 out of 102

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Epson customer service reviews

Jun

Posted by [email protected]

Apr

Posted by Unknown

Apr

Posted by Anonymous

Apr

Posted by Lynda Enright

Apr

Posted by Anonymous

Apr

Posted by Anonymous

Apr

Posted by rtklly

Apr

Posted by SteveW

Feb

Posted by disatified customer

Feb

Posted by mdraine

Jan

Posted by Anonymous

Jan

Posted by Anonymous

Jan

Posted by Unhappy customer

Dec

Posted by Anonymous

Nov

Posted by kentangerous

Nov

Posted by Anonymous

Nov

Posted by looking for info

Nov

Posted by mophman007

Sep

Posted by Anonymous

Aug

Posted by Anonymous

Jul

Posted by Anonymous

Jun

Posted by dnorris247

Jun

Posted by REALLY HATE EPSON

Apr

Posted by Anonymous

Feb

Posted by blurondo

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