Posted by Don't have one
Ok second time I try this, I tried to set up new service. I have two receivers on a 311 with green bars on the signal meter and a 501 showing a signal of 102 and 103 ( 110 and 119 ) but the bar is in white and says its the wrong satellite. I deal with 5 different people the first one reconnects me to customer service , this guy is beyond rude and says I need to set up an account before it can work, after 10 minutes he say he can't directly connect me to tech service but gives me their number which turns out to be a nation wide insurance company. I call back get C.S. again finally they switch me to tech service , I guess they know more than the last guy. This person also tells me that the reason it is showing up in white and is saying there is an error somewhere is because I have not activated it yet and have to start a account first. I ask why is the 311 showing me a green signal strength and the 501 showing me a white one. I know she does not know and just wants to get me off the line and insists I call back and talk to customer. service. Its beyond me how they can hire so many stupid people and still keep the company running. I guess I'll try DirecTV.