DIRECTV customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from DIRECTV.

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Viewing DIRECTV customer service reviews 26 - 50 out of 2,059
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19
May

Posted by Anonymous


on 5/19/16 at 7:19AM

Just want to commend DirectTV on hiring disables drivers. I was just on i70 east of Denver and in merging, one of your drivers was in my blind spot. He honked appropriately and I ceased merging. Later I passed this driver just before watkins. I wqaved, as a gesture of apology. Your driver waved back, displaying only one finger. I thought surely he wasnt flipping me off in a company truck ... And waved again. He waved back. Same finger. He stayed behind me so I couldnt get the truck number. He exited at Bennett at 810am. I took the opportunity to wave and smile again. And a third time he waved back with that same finger. What a great way to start my morning. Thanks Directv for your high standards in representatives.
Karen Fagan, Strasburg resident and NOT a potential customer.

03
May

Posted by Anonymous


on 5/3/16 at 12:09PM

Being with Direct TV for 4 years, they increase your rates and don't increase your service. Lets not consider the "free" equipment upgrades that only rope you into another 2 year agreement (only realized this after being charged an early termination fee). Technically there is no upgrade, getting one more receiver does not upgrade/update any of the 4 year old equipment you already have. We would miss DVR recordings due to network time changes or bad signals. Because of that, we would stream shows online to catch up on episodes. So why am I paying all this money to DirectTV? After the cancellation fee, we will never pay money to them again!

23
Feb

Posted by Anonymous


on 2/23/16 at 9:22AM

Your employee charged my bank acct twice, I'm very unhappy because of being charged 266.00 twice, I can get a judgement because you took a payment that was for the court & I didn't authorize that, I was lied to by your employee on 2/19/16

17
Nov

Posted by Anonymous


on 11/17/15 at 12:32PM

We are from Canada and recently became customers with Direct TV. We used our US cel phone to establish the TV service and we were on the cel for over 1 hour. I tried to contact Direct TV using our Canadian phone number but all calls were rejected/fast busy or got nowhere. I'm not sure but it sounds as if ALL foreign telephone numbers are being rejected. Not good for business! We have to be able to contact customer service while in the US using our Canadian telephone and also when we go back home. Please provide or correct this situation if you wish to continue having us as customers.

11
Oct

Posted by Anonymous


on 10/11/15 at 10:27AM

The transition to AT&T is lousy. I wanted to login to do bill pay an all I got was AT&T billing. It took me an hour to finally get to a real person. Had to change my password which I detested as there was no other option that I could find. If this isn't smoothed out there will be a provider change in the near future. AS well as a lot cheaper for 2 years
Disatisfied in Iowa

18
Sep

Posted by kim venneri


on 9/18/15 at 5:39PM

I just go off the phone with Krista at tech help, She was wonderfull and so very helpful very pleasant to talk with, Thank you Kim Venneri

01
Aug

Posted by Anonymous


on 8/1/15 at 11:42PM

the phone number you have on your page is a dead end unless normal business hours. no tec support numbers.

31
Jul

Posted by Anonymous


on 7/31/15 at 5:21PM

Was on hold for twenty minutes. Never got to talk to a real person. I pay a lot of money monthly for DirecTV and I expect to treated like I do.

29
Jul

Posted by Anonymous


on 7/29/15 at 7:41PM

I have Direct Tv (when it works).

my address is 61E Ken Rue Ln, Fairmont, MN

I need to have a service person come to check to see why it does not work properly!!!

I would appreciate a local number to talk to someone (not a "damned recording").

I tried the internet but I will NOT talk to a rep to have me fix it! I tried getting

to a service but they were sorry but many calls, long wait. Do you have more than

2 people working?

If I do not receive a response to this request you will be 'off my roof'.

D. W. Feuerhake

27
Jul

Posted by Anonymous


on 7/27/15 at 6:17PM

I have a question. I already have ATT and direct tv. Will y'all be up for some type of bundle or do I continue paying full price for both. Waiting for response.

20
Mar

Posted by THANKS ARIANNA - 100-79-56-75


on 3/20/15 at 12:38PM

I want to personally say that Arianna, employee #100-79-56-75, handled my concerns with Direct TV in the most professional, courtesy and humane manner that I've experienced in quite some time. She treated me with respect and as a valued customer. Often times we tend to write critical comments, and fail to write those comments when someone has treated you extremely well. Arianna turned my frown into a smile, literally! Direct TV needs more employees like Arianna, one who listens and attends to customer's needs/concerns. Thanks Arianna, I'm forever grateful. You are indicative of the Direct TV I signed up with over 10 years ago.... you brought dignity and respect back to your company. Again, THANK YOU!!! Sincerely, Paula Taylor, Madison, AL

04
Mar

Posted by Sam


on 3/4/15 at 1:56PM

On a call to Customer Service for Direct TV placed on the afternoon of March 4th, 2015, I apparently reached a Customer Service agent whose first language is not English. After reaching "Sam" -- what ensured was 20 minutes of confused back-and-forth about the details of a past due account. I sent in a payment after the "due" date, but I sent the payment. He could not locate the payment credited on my account and then tried to hold me on the line to explain Direct TV's new pricing schemes. All of this -- mind you -- in barely recognizable broken English. The is pretty much a Customer Service nightmare.

23
Feb

Posted by Anonymous


on 2/23/15 at 7:37AM

I had to make 5 calls to get my remote programmed to my new TV. 3 were on Sunday where I was just left to press in many codes on the remote. None of them worked. This morning I talked to Ken who used a different method, stayed on the phone with me the entire time, and got the remote working. He also told me how to get my DVD player working. He was very nice and patient with me while doing this. He is a great technical and customer service person. I really wish I hadn't made any calls on Sunday.

19
Jan

Posted by Anonymous


on 1/19/15 at 7:23AM

not happy with the programing and why did the price go up. I was not contacted. And as well do not auto out payment please.
We have asked on many occasions for it to be stopped.

16
Jan

Posted by Anonymous


on 1/16/15 at 9:39PM

DirecTV, I just left Comcast for inconstant billing and the customer service was just a nightmare. I commend you DirecTV because thus far I have had the most wonderful experience. I thank you for doing all that you said you would do without change and your customer service has just been superior. I am very please from my change from Comcast. I would also like to say that Nalia was great, it was like she was reading mind, she knew just what I needed and wanted to do. Thank You.

14
Dec

Posted by ROY BROWN


on 12/14/14 at 10:04PM

Directv Service Sucks, They Lie, Dont Finish The Install I Can Go On And On But They Get My Money Every Month No Tv What Is Up With This

30
Nov

Posted by Anonymous


on 11/30/14 at 7:36AM

I have been calling various numbers to speak with someone (an actual live person) about switching carriers with no success. I do not wish to "have directv installed" until I know exactly what I'm getting and how much it will cost. Your automated system will not allow me to speak with a human until a agree that I want your service installed. Why?

24
Nov

Posted by Anonymous


on 11/24/14 at 9:33AM

I had the best tech in the world install my TV over the weekend. unfortunately, the survey came at a bad time for me so I was not sure I responded in the correct manner when I gave my responses. I wanted to give this man, George, a 10 rating across the board and think on the first set of questions ended up giving him a bad rating. If in any way we can change this I would appreciate it, since he does deserve a kudos for courtesy, promptness, quickness and professionalism.

16
Nov

Posted by Anonymous


on 11/16/14 at 8:11AM

Customer retention is a joke with directv. I have been a customer since 2007 and mailed a check and because they had not received it yet they turned off my service and I tried to call to see if they could make an exception until they received my check and after 7 years as a customer the answer was no even after speaking with a supervisor. Wow they really care about their customers. They offered no solution and when I said said I would cancel they didn't care. I would never reccoment a company with bad customer service.

11
Nov

Posted by loraine


on 11/11/14 at 7:38PM

It worked! I replied to the first question, YES, then repeated
OPERATOR, OPERATOR, a number of times,
and magic! There was the operator. Thanks!

27
Oct

Posted by Anonymous


on 10/27/14 at 1:38PM

I just got off the phone with a directv agent. We had problems with recordings and were directed to reboot, which we did. It just kept rebooting over and over. The agent informed me that they would have to send me a new box and it would take 3 to 7 days and then I could install it. IN THE MEAN TIME WE ARE TOTALLY WITHOUT TV. My wife is in a wheel chair and really relies on TV for entertainment, in fact she normally has the music station on all day. Before I called we could watch TV without a problem. The problem was with the recording feature which we do use a lot. But now we have no TV at all because the remote repairs continue to scan.

21
Oct

Posted by Anonymous


on 10/21/14 at 6:37PM

A rep from Direct TV told my other half she could cancel service in my name, and reopen it in her name to get a new customer deal. The rep said she could close my account for me, and that I didn't need to call them. Direct TV did not close the account in my name. They sent boxes and shipping labels for the return of the equipment from my "cancelled" account, but they didn't close my account. They sent me bills, which I thought was a mistake, and then they sent my info to a collection agency. When I called them to find out what happened, they said my account wasn't closed because I didn't request it. They closed my account 4 months after my other half was told she could close it because of non payment. They even checked to verify that we had another account at the same address. They called us liars instead of accepting that their rep gave us wrong info. None of this is costing Direct TV a dime, but they are still insisting I pay them. Why would a multi-billion dollar company cause so much grief for loyal customers who have maintained an almost 9 year commitment? It's really bad business.

18
Oct

Posted by David Brimmeier


on 10/18/14 at 9:01AM

I want to commend for her exemplairy performance with us in solving our problem and scheduling for service. She is an asset to DirecTV or any other company for that matter. Her manners and attitude are to be commended.



Also the service personnel whom installed the new equipment were polite, and very knowledgeable in positioning the equipment. Thank you all.

Dave & Leigh Brimmeier-Templeton, Ca.

07
Oct

Posted by mahogany


on 10/7/14 at 11:02PM

My bill was incorrect this month and I need to speak to a manager in regard to the error

29
Sep

Posted by Raymond Ward


on 9/29/14 at 9:21AM

I have no success on the other tel. no's. Computer no help. Very disappointed with customer serv. and direct TV.

Viewing DIRECTV customer service reviews 26 - 50 out of 2,059
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