Posted by Anonymous
Unacceptable long wait to be on hold to speak with a redoresentstive up to one hour 40 minutes now.
Celebrity Cruises customer service
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- Monday - Sunday: 8:00am - 12:00am EST
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User Reviews
03
Dec
30
Sep
Posted by Anonymous
My husband and I and a group fo 16 went on a Meditteranean cruise last Sept.7 to 20 on Celebrity Equinox. My name is Grace Nuval and I was the one who actually arranged this cruise for the group. Anyway, on embarkation, we found out that we did not have a cabin. We had booked this cruise several months before and we've had that cabin with the group close or connected to each other. WHen we got to our supposedly cabin, some other people were already occupying it. What happened was we had to go back and forth to the guest services with our carry ons. They finally gave us a temporary cabin by4 in the afternoon. Our own canin was finally available just before dinner. I don't understand what happened and we were really frustrated with what happened. I've arranged two consecutive cruises, the Scandinavian on Celebrity Silhouette for 14 people last May and this is what I got in return.
10
Mar
10
Mar
Posted by Anonymous
I Have Booked A Cruise With You But I Have Just Found Out That You Will Not Accept An European Union Id Card For The Cruise Within The Eu Waters.furthermore I Was Informed That You Are Aware Of The European Union Law Regarding Traveling In Europe But Seeing That Your Company Is American You Have The Right To Trump Our Laws And Force European Nationals To Travel With Passports.are You Above Our Laws??????????can You Imagine Some European Company Enforcing They Laws In American Soil?????????