Read the reviews below to see the experience other people have had when dealing with customer service from Blizzard.
Hope you don't ever have a need to put in a ticket or ask for help. The wait time is usually over a day - you get some automated response of how they are sorry they couldn't get to you while you were online, and there is nothing they can do for you. Honestly, I don't know why they have a "support" system. There is no number listed, and searching online to discover the magic number only directs you to the website before they disconnect the call.
While trying to find a decent pathway to Blizzard customer service, this is about the 4th different screen I've seen. Why in God's name do you make it so difficult to find a simple customer service screen/person? As I've previously stated on other screen comments, Blizzard is obviously embarrassed by the quality of their work if they make it so difficult to talk to them. Whoever is in charge of customer support should be fired... today!!! It is non-existent! You ask for a security question answer and give me twenty different questions to choose from? How do I remember which one I picked. Any web site worth a hill of beans stores the question for me.
I love World of Warcraft. Too bad the customer service department is run by idiots.
You want to keep my business give me a number to talk to someone or call.
CANCEL BOTH MY ACCOUNTS - you make it impossible to even do that - if you charge either of my accounts again I will report you for fraud.
Really a validation code to get support - you guys really suck
I am having an error to blizzards website
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has anyone seen this before? or know how to fix this?
I can't submit a ticket can't even get a hold of them on the phone
I start the launcher and then it shuts down for the new patch
I am very frustrated please if anyone could help me it would be greatly appreciated
what kind of bull... is this after 6 month break playing diablo3 I try to log in my battlelog account and can not get in so I pay 99 bucks for the game and now I can not log in great job blizzard my account got hacked once and now I can not even log in somebody have to sue blizzard for this crap and I can not even get hold of customerservice since I can not log in no phone number and no log in what kind of game you guys from blizzard playing here so anybody can help
I have bought diablo diablo 2 and now diablo 3 an all server programe no true single player its all on line now I find myself locked out of my account yet again and then I try and do what the message tells me nothing works I paid 60 buicks for this game had it alm ost a year and I spend most of my time trying to get it to work. once I change the pass word I log into my account and then when I try to get into my game it says im blocked if something dont change I will never buy another blizzard product
At first I had an extremely difficult time getting in contact with any real support person, but after calling this number I waited about 1 minute the first time I called and then 7 minutes the next time I called. My account had been locked since I was playing the game on a new WIFI that they did not recognize, and after explaining the situation to an associate they unlocked my account immediately, and even sent me an authenticator for free! It's frustrating since we all want instant gratification, but just a little bit of patience will get you through it.
i have never had a problem... every time i call i get someone within 30 minutes which is a resonable timeframe when you have people from the entire world calling in to the same number. i just think you guys can't wrap you head around how many people call in every day or use the support line on here. go read some buisness guides on how to run a buisness and quit patronizing them. if it were a company like bank of america i couldn't blame you but blizzard is not that bad. get over it and no life your games....
i tried to get a hold of a rel person thru the phone # and it kicked me off!!! this is BS!!!
I have a banned account because I am older and just like to fly around and since so many youngsters play the game I do not talk often and I farm in wintergrasp usually 1-2 hours for the gold I spend on armor items but blizzard just decided out of the blue" Im a bot" -sad - I have been with wow since its creation and have paid my 6 month subscrip faithfully and they wont take the time to review my account and see that blizztards idiots made a mistake- I also have cancer treatment so dont always feel like talking
They haven't helped at all. My account has been banned and i have done nothing. I called them and they say submit a ticket and the customer support that handles the ticket tell me to do something that for when my account is locked. Why cant this be more simple.
I am an avid player of the Diablo 2 game and have seen and heard alot. I beieve that Blizzard is not fully prepared and lacks sufficient space for all the user they have accumulated. All thier servers are full and it makes it hard to play. All people get are "Failed to join game", and "Your connection was interrupted". They say it's because there are to many players for the space they have on thier servers. If you ask me they are very cheap and excellent con-artists. They say "Bots are an illegal program" and that they want to cut back on them for the users that want to play. Well I haven't seen anything done about it. It's extremely easy to see a bot or a regular player. Obviously Blizzard could care less about the players that want to play. Also it is said not to frequently change games and not to farm fo r items as this will cause loss of connection or bans. Well, THAT IS WHAT PEOPLE PLAY FOR!!! To get anywhere in the game you need upgraded items and to get those you need to farm for them. For example: Countess drops runes everytime. So to get runes you kill the countess, then make a new game and repeat. If they didn't want farming then they shouldn't have made a drops game!!! Certain places drop better items. So why not go there...because Blizzard doesn't want you to. Sounds hypocritical to me. Blizzard is by far the worst I have dealt with in all my years of gaming. They should just man up and UPGRADE, they certainly make enough money to do so.
I purchased WOW pretty much when it came out and have all the expansions apart from Pandora and have also purchased Starcraft 2 from Blizzard via Battlenet when it first came available which I think was about £45. My account has been hacked and I have tried numerous occasions to reset and restore my account only to get a message advising my name combination etc does not exist. I relaise there is no real way to actually speak to anyone and I have to say this is the most disgusting kind of service I have ever experienced. If there are other people who have experienced anything like this we should get together just like ngry bird said and try to make our views count. Blizzard has an obligation to provide a service I have never cheated in game or given my password to anyone. This has only ever happened with WOW and Battlenet and to say the service is lacking is an understatement. If any SAP reads tis from Blizzard contact me to restore my account
From my experience the majority of support issues can be resolved without calling. For example, SMS protect lets me remove my authenticator without contacting a rep. Any tech problems I had with a patch were due to my computer security software or settings that I was able to figure out on my own by reading support articles. The one time I really needed to speak to someone was to get a refund on an unauthorized charge. After giving the rep my full card number on the phone they found the charge and refunded it. It appears now that the fastest way to get in touch with a real person there is by live chat.
Que is always full. Tech support is useless. They say call the number and give them the ticket# but you can't reach anyone live ever... They are taking customers money and then locking them out of thier accounts... They are conducting business in bad faith...Complain to the BBB Better Business Bureau and write them a postcard to their Irvine, CA locations.. and complain. This is not acceptable... Blizzard... you are irresponsible in handling your customers and supporting your products... I've bought over a thousand dollars in blizzard games and another thousand in gear and gold... and can't use it because you locked me out because I logged in from a new xmas laptop!
Cmon, really? you guys are either really stupid or the smartest con artists ever... Either way... Blizzard better fix this scenario or crap is going to this the fan...
I bought the original DVD version of Diablo III and played for a week or two and then my account got locked for no reason. I am not even a good player, to be honest.
I receive e-mails when I try to login saying that my account is locked due to suspicious activity, I follow the link and it leads me to Korea password retrieve website (but I live in Macau, I cannot read Chinese and that is why I purchased an English version of the game which plays on Americas server). I tried to retrieve via all languages websites using my correct full name and e-mail but the website says my name and e-mail combination doesn't exist. OK, then I call Blizzard support in US or Hong Kong (I get charged to talk with the same sexy robot all the time, one that gives me a solution that ends up in a loop, thus no solution). Blizzard doesn't allow me to login because my real name and real e-mail is probably considered unreal according to Blizzard's system.
So my account has been blocked for no reason. There is no local or international support and I've paid the money, about HKD 500 on my side and I suddenly cannot access to the game, even if I want to play single/solo.
Any legal people out there? I want to know whether we can collectively gather all these cases and really sue Blizzard.
No doubt they produce good and addictive games but the company doesn't have right to do what they are doing to many players in the world.
Anyone agrees with me?
I have been locked for 1 month. I sent e-mails and they have reset my account once and then locked me again after two nights, again, without a logical and fair reason.
Anyone had a similar experience?
