Posted by Anonymous
very bad customer service no help at all...getting different phone service tomorrow and these people can kiss it...why is this allowed the person i spoke to was not even in this country....
BasicTalk customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from BasicTalk.
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Dec
Posted by Anonymous
Moved in 09/01/16 in the move everything was in boxes. 09/29/16 found the basic talk, I tried to I find the # but I couldn't. Called AT&T and they gave me a number and that that wasn't it. That company gave me another #it was not it. My cell phone is in one of the boxes (I think). All of this time I have been in who ever comes to see me mercy using there phone to call the wrong place. I finally found enough never to borrow a computer, to find the # or chat. To my luck under Basic Talk.com I found the phone, I didn't talk to anybody it said to go on line and there was another next to it and when I called it, it was vonage # on basic talk.com. I explained that it has been a problem for months trying to connect to basic talk. Finally the light at the end of the tunnel used someone cell phone and it was by minutes. Spoke to Anthony and he said that I need to talk to billing(I am been charged for the 3 months it has taken me the time to find you)I said okay I will talk to them) waited on line for billing 38:19 I gave the phone back she was running out of minutes. My son came to visit and I called while he was here 1 hour and 15 seconds. THE PROBLEM IS BAD MANAGEMENT. Nobody with that kind of services will stay in business for long. While I was living in the other place in your records my debit card was on file. And with all this problem I get to find out that at times people would tell me they couldn't get a hold of me or that I didn't return my message. And I didn't know what they were taking about. WITH THESE KIND OF PROBLEMS, YOU WILL BE DOING PEOPLE A FAVOR OF BY STAYING OUT OF BUSINESS. MY PHONE WAS **Meybel Avelino I am disable and all my doctors have my ##. SHAPE UP OR SHIP OUT PLEASE THANK YOU
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Oct
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Oct
Posted by [email protected]
3 days ago I sent this message and got no response I want to change my phone number
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Oct
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Aug
Posted by Anonymous
I am getting frustrated by trying to get a live customer service rep. Your web site does not help. If I cannot get help I will look elsewhere for service. Your customer service system stinks. You need to treat customers with more respect. My number stops showing incoming caller ID and your website only indicate that caller ID is always on.
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Aug
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Jul
Posted by Anonymous
My name is Lizzie Jackson and I am very unhappy. My telephone service goes down every single day and it stays down for hours.. Could someone please give me a call Also, there is another number on my account and I wold like to know who number is that, because I am not familiar with the number.
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Jun
Posted by Anonymous
You need to call me I've been with you for 3 or 4 years don't remember my sign in name or my pass word and you don't have a number to call you say I owe you a pass bill well you've been taking it out of my account. Now to talk to someone they want money I don't have money to pay and they couldn't tell me what my pass word or sign in name is.
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Posted by [email protected]
Dear Staff:
I have been a Basic Talk customer. As best I can tell, the credit card that I used for payment has been discontinued. It appears that my account has been cancelled. I want to pay you any charges due and if possible, reinstate my account.
I have not been able to reach a staff member so I think that this is the best way to reach you.
Thank you very much for your help. I do pay my bills and in any case want to pay you for any charges due. If my account can not be reestablished, I will explore other alternatives.
If you had sent me an e-mail or correspondence, I would have taken care of this matter promptly.
Thanks for your help regarding this matter and best regards,
