AI plays critical role in network security, according to BT boffin
5) customer service and marketing virtual digital assistants (or 'bots'). 6) Intelligent CRM systems. 7) Customer Experience Management. “The low hanging fruit seems to be chat bots to augment call center workers,” said Heavy Reading Senior Analyst ...
BT reports better-than expected first-half earnings, nudges up outlook
Patterson, who will be replaced by Philip Jansen on Feb.1, said the group was improving customer service, accelerating the roll-out of full-fibre networks and making progress towards transforming its operating model. "Despite increasingly competitive ...
BT TV Adopts Telestream Vantage for Enhanced Multiscreen OTT Media Processing
Leading UK Telco service provider enhances business agility with Telestream; Introduces robust multiscreen services to better serve millions of consumers. Nevada City, California, July 24, 2018 – “The Vantage Workflow Designer has proved popular with ...