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Customer service takes you to this horrible automated thing you can't get out of. I called to ask very specific questions and got so frustrated I ended up bellowing "CAN I JUST SPEAK TO SOMEBODY", which actually worked. I was connected surprisingly quickly to a very nice lady who answered my questions clearly, so that was good. But the amount of hassle AT&T puts you through before this point is unforgivable. Remember, when they're asking for voice commands, just say you want to speak to somebody and they will put you through even though they don't give that option.


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