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Called the billing number today and even though a representative answered as a billing associate, he was more than happy to help me resolve my blocked challenges. The key is go to this page: http://www.windowslivehelp.com/solution.aspx?solutionid=6ea0c7b3-1473-4176-b03f-145b951dcb41 and go through 'Windows Live Validation'. It will ask you for a secondary email address to send a new pass code within 48-72 hours.


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