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The once iconic company founded by the brilliant Bill Gates is now the gold standard for poor (non-existent) customer service and arrogance. I have spent 10 days trying to solve a password problem for my son's XBOX. As others have stated, the Live Forum is useless. Threads are deleted, replies ignored, etc. Most phone numbers dialed result in a series of steps ending in abrupt termination. I am trying to buy a Gold membership and they can't even find a way to accept my money. They are completely out of step with the XBOX people - no communication or synergy. One can only hope that Google continues their march over this sorry excuse for a technology paragon. Microsoft is hopeless and worthless.


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