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Our Netgear wireless modem worked fine for 2 years, then we ended up with very spotty connectivity. After an hour + on the phone with Cable provider tech support, they said it was the router and I needed to call them to get it switched to a different channel. I spent 45 minutes on the phone with Netgear tech support, after being on hold for quite some time. I was hard to understand the woman, and when she told me that she needed to take control of my computer to update the settings but it would cost $199, I said no way and hung up.


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