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If you are a homeowner and use this service be prepared to pay a huge amount of money, be locked out of your account often, have your site disabled for no reason, have a recorded message telling you that homeowners have a 20 minute wait to be served, but if you are a prospective renter, your call is taken within 60 seconds. Be prepared to look for your listing and not find it Be prepared to speak with customer service people, when you finally do reach them, who just answer from a script but who can't and won't really be able to provide you any information other than what is on their script. Be prepared to be told that you're on Homeaway when you are on VRBO, and vice versa. Be prepared, if you receive a fraudulent text, as I did, that your account is being de-activated, to have your customer service people have no concern, and when finally urged to transfer you to "security and criminal activity" departments, to be put on hold indefinitely. There has to be a better alternative to this site, which continues to raise its rates and lower its standards and customer service.


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