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To whom it may concern:

We bought a Viking fridge in 2006 - Model # DFBD363L, Serial# 031306H0000002224. As you are well aware, there was a fridge door hinge recall for this model in 2014 and a new Cobra Hinge Kit was installed in June, 2014, by a Viking approved repair service - Mr. Appliance in Salt Lake City.
Very shortly after this "recall repair", we started having recurring problems with the fridge door not closing properly. The identified problem - again always by Mr. Appliance - seems to be a very poorly manufactured door cam, which grinds apart within about 6 months. We just had the 3rd replacement of this door cam - Model # PC020296 - installed and are very unhappy with the Viking company for delivering such an inferior product. Every time we have Mr. Appliance to our house, we pay a substantial amount in work fees without any relief in sight, since we know that even this new door cam will again wear out in about 6 months.
This is clearly a Viking generated problem since, in the words of the Mr. Appliance technician, our work can only be as good as the parts we put in. These technicians have also pointed out to us, that we are not the only ones with this problem and that Viking is well aware of this situation!
When we bought our Viking fridge, we relied on the Viking reputation to deliver a superior product. Now, we find that that reputation is apparently no longer justified! We are looking for Viking to propose a permanent solution to this problem of a faulty door cam!
Best Regards,
Annette MacIntyre
Salt Lake City, USA


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