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On 9-7-16 I contacted the Memorex Technical Support staff with a problem inn my Memorex DVD Player. The technician provided information - to the best of his ability. However, I was not satisfied and I requested to speak with a Supervisor. I next worked with Todd - who was extremely helpful. Not only was his customer service demeanor excellent, he was also very helpful in assisting me in solving the initial problem (with my BlueRay DVD Player). What I appreciated the most about Todd's approach was that he was an excellent listener, answered my questions while educating me to several important aspects of Memorex products.
Initially I intended to leave a complaint about my interaction with the technician - instead I am leaving this message as an accolade of the service provided by Todd.
Best Regards,
Mary Fuller-Fougerousse


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