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I purchased a nissan altima coupe from valleyhighnissan in victorville california and have had the majority of my upkeep done by them and have been satisfied with the service till the last 6 months. The customer service has gone down rapidly. I went in to have my oil changed which I do on a regular basis and was greeted with "I'm kinda busy here what is it you want" I turned around without a word and had it done else where you were obviously to busy for my money. Another incident was when my battery died in my car after only having it for 5 years on a 7 year battery I brought it in to nissan to purchase a new one and was told I had to have the car there also REALLY how am I suppose to get the car there the BATTERY IS DEAD!!!!! I was then told to have the car towed to nissan. That was the last straw I'm suppose to incur a 100.00 dollar tow bill to buy a 100.00 battery. Amazing part was the BATTERY had nissan written right on it and I had my receipt. My car is eight years old but in excellent shape and I still love it but as of recent have been contemplating buying a new one same car but brand new but due to the customer service in your service department have changed my mind with this kind of treatment you don't need or want my money. I HOPE YOU SHARE THIS WITH THIS COMPANY OR YOU WILL LOOSE A LOT MORE CUSTOMERS.While sitting in the waiting room waiting for my car I'm not the only person unsatisfied with their service people. Customer service is what keeps people coming back.....Just a thought.


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