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Your customer service representatives at the 888 number (once one gets a human being - always hit that zero) are great. Your web site is so unbelievably frustrating that I came close to throwing my laptop across the room. I tried to log in, got a page saying that I could use my old log in, was then take to a page saying that I had to update my log in. A link was provided. However the page it took me to did not have anything on it about updating my information. It did have an "Account" link. Clicking on that took me right back to the original use your old log in page. Which again to me to the shiny and brand new Charter page. Which again did not provide any way to accomplish the update. After 4 or 5 times on this not so merry round, I gave up and called the 888 number. The people there were great.


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