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Home loan required proof of insurance. Sent proof via fax as requested including, the HOA policy & our supplemental policy as well. They say they never get it. Meanwhile we had been charged for their home loan insurance; $1K month in escrow account to pay for yearly policy. This money was never reimbursed to the account, as they stated every time contacted; proof never received. Then the loan was transferred; bought out, by BofA. Same thing happened with BofA now OCWEN.


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