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I called for help and got hung up on 3 times before getting a person on the line. Had a very difficult time understanding the lady. She kept asking me to unplug this and plug back up over and over then wanted me to download some program. We didn't feel safe doing this. The company that answered the phone was IYOGI. They said they do technical support for netgear. So trying to reach netgear is virtually impossible!! Their customer service definitely needs improvement!! So disappointed and will not deal with them anymore!!!!!!


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