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Very bad service. It took three attempts and 7 hours of in store aggravation just to get a notification that the jump process was in effect. I started the upgrade process on Oct.15 and still have not received my Note 4. I am very unhappy with your company and will be switching as soon I can find a better deal.The children you have working in your stores are very under trained. I am sure this will go down the same hole that my requests for an upgraded phone went.


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